Elmbridge Borough Council Reviews

The worst council service I ve ever experienced and that s says something coming from London. The bin collection service is a joke! Get it together!!

Council doesn't do anything about missed recycling collection , leaving residents to deal with the problem by themselves. Very disappointing for local council

Quality, new looking council integrated with the police offices. Open planned and fresh looking, was a pleasure to visit.

Like any other council - not well run, not helpful.

Our bins were missed during collection on Tuesday. On Wednesday I emailed the complaints team at the Council to ask why they had been missed and to ask for arrangements to be made for their collection. I fully expected to wait a week, maybe get an apology but still to have to wait 2 weeks for the next collection. However, I had a response by Thursday apologising and asking me to put the bins back out for collection on Friday. They were collected as advised. Great service and hugely exceeded expectations formed from previous dealings with councils!

Rubbish collection is an absolute shambles! Stinking food bins festering on the roadsides, garden waste not collected on time. Service not fit for purpose!

Get these potholes sorted out!! This is the worst I have seen ever. Don't wait until people start suing you for damages, get out there and fix them and save council money, our cars, even a life.
At present, driving from Walton to the A3, as an example, one has to keep swerving into oncoming traffic. Somebody will come a cropped.



The council could drive around for just 30minutes and likely spit 20 dangerous potholes.

Be proactive!!

St Peters Church hall, 1 Burwood Road doesn t have a car park and during parties the road parking availabilty is very poor. I delivered 1/2 ton of party supplies to the hall and had no option but to park the lorry on the zigzags directly outside the hall. I was given a ticket within seconds! The positioning of the zigzags is almost certainly entrapment and a fraud. They know it because the have wardens scouting it.
This Council is a rogue money grabbing machine.

one of the worst unprofessional council going for the homeless

Let down once again. Travellers on the field behind farm road 25 to 30 vans. Human excrement and rubbish and urinating all along the fence of peoples gardens. Trapped in our own homes cant even take our dogs out let alone let our children play out. Cars, quads and motorbikes skidding around all hours of the day and night with children at the wheel. Call 101 and are told they will apply for eviction notice in 3 days time. They already been there for a week. Come on Elmbridge height restriction gates needed.

Communal bins for 18 flats not emptied after nearly a month! 12 calls and despite promises rubbish still there. It stinks and people have windows closed in 30 degrees heat. Flies. Foxes ripping open bags. Spoke to Freddie, Natalie, Georgia and Dawn. All promised to resolve. Council not fit for purpose. Disgusting.