Clare Creighton

Review of Elmbridge Borough Council

Our bins were missed during collection on Tuesday....

Our bins were missed during collection on Tuesday. On Wednesday I emailed the complaints team at the Council to ask why they had been missed and to ask for arrangements to be made for their collection. I fully expected to wait a week, maybe get an apology but still to have to wait 2 weeks for the next collection. However, I had a response by Thursday apologising and asking me to put the bins back out for collection on Friday. They were collected as advised. Great service and hugely exceeded expectations formed from previous dealings with councils!