Bentalls Reviews

Only place I can get my favourite perfume from is here.

I've always loved shopping at Bentalls you can find everything from fashionable outfits, to kitchen item's

Legendary shopping centre, a pinnacle of any shopping trip to Kingston.

Has everything you could possibly want.. And a neros, what's not to love!!

Nice space with a good variety of shops, Bentalls doesn't accept contactless, and when I asked an assistant why, she told me to shop elsewhere if I want to use it! Toy shop looks lavish but poorly stocked. Satori restaurant is great, yo sushi is nothing to write home about! Shopping centre leads to great pedestrianised high Street.

Now at Christmas time with the many lights. It is good for shopping here.

Really good quality where u can find wharever u need.so clean and the staff are helpful.

Really helpful staff with a great selection of brands as well as nice food.

Nice old world shop, sometimes I spend too much in there. Special praise to the staff, whoever you speak to (both pre and post covid) is always helpful and knowledgeable.

One of the nicesest place one can visit, a must see place if you visit kingston town centre

Far too busy over the Christmas period. Way too many people crammed into this centre. It's expensive, parking was a nightmare. I think I'll stop moaning!

Good choice of goods. We happened to be looking for furniture. Staff we met very helpful couldnt do enough for us. Prices on the high side but there are bargains to be had during the sales

Comprehensive range in an old style department store, takes me back to the '60's.

Love the store itself, but the staff need to seriously reconsider their customer service.

On one occasion my friend and I went in to look at evening wear for a formal event we were attending and spent the entire time being silently followed by a member of staff. She didn't greet us or offer assistance, just kept watching us like she expected us to make a dash for it with an armful of dresses. When another customer - an older lady - appeared, suddenly the shop assistant was all smiles and charm and asking if she needed help looking for something in particular.

More recently the same friend and I went in to look for a hat for Ascot. Whilst trying them on, a member of staff descended and (without greeting us) told us to be very careful with the hats as they were very delicate (not incredibly polite, but not an unreasonable direction). However after explaining that we were looking for something to wear to Ascot, the shop assistant pointed out that these particular hats were 'very expensive' and were we 'sure we were looking to spend that much money'. The last time I checked, it was not an employee's place to question a customer's financial position or insinuate that things were out of their price range.

On both occasions I have been convinced by their rudeness and snobbery to spend my money elsewhere.

Like most big shopping centres it has the usual high st names and plenty of places to eat. It has two large car parks attached to it and links from them to the centre via an enclosed bridge walk so you can go in wet weather and not be exposed to the elements. Unless you are on the roof car parks and then you will be exposed to the elements. Although you do get good views from rooftop parking.

Not impressed with Black Friday shopping. Stuff 10 to 20% off but original prices not labeled on merchandise. I found Mothercare very good value as they had discounts up to 60%.

Cool and convenient department store in South West. The choice of shops is super decent, while the atmosphere and environment is renovated all the time.

Bentalls is always my preferred option vs going down town London.

Amazing shopping centre with good shops. supportive staff.

A good shopping centre with lots of choice of clothing stores as well as other shops. The department store is especially good and offers everything you would want from a department store. The range and quality of products available is fantastic. The one thing I would advise is that you allow yourself several hours to explore what the place has to offer before relaxing in one of the many eateries.

Great customer service as always
Highly recommended..

Located inside the Bentalls shopping centre. You can find many of the upmarket brands here.

Very good place to go shopping for clothes and shoes. Don't tell your wife about it and lady's don't tell your husband.

A huge number of shops in a clean, well laid shopping centre.

Anything you can't find in Bentalls you will be able to find in the surrounding area.

Big on quality shopping mall, something for everyone here from inexpensive to very expensive and everything in between

Used to be a fantastic place to shop, dine, and entertain. Since YO SUSHI opened, as soon as you enter the centre, the horrible food smell is unbearable. It did spoil a lot for Bentals

Great place to shop. Not many people and a lot of savings at the moment

Lovely shopping centre... but don't eat upstairs unless you have all day

Big and not alot of order but there is everything you might need once you find it

Nice Christmas decoration, good place for family shopping.

Excellent store to browse, but at times can be impossible to find or identify who is a shop assistant.

Lovely staff helpfull but a few can be a bit over too eager

An outfit for any occasion, with lots of concessions, it's hard not to fine a purchase.

You could do all your Christmas shopping in Bentalls. Gifts for any size wallet.

This place is amazing. It has a wide variety of gift choices and very difficult to control yourself when you get started

Great shopping centre and department store wonderful with a great restaurant

Has plenty of quality items for you to choose from it's just very difficult to find something with a price tag on it. So annoying we just gave up and went elsewhere. Selling 101 put the price on it! This is the store itself which was a disappointment compared to the rest of the shopping centre.

Really good shopping centre but you need to be rich to actually get some good bits it's so expensive in there

Excellent variety of shops and restaurants. Very busy though , and the staff are not talkative. Also, it's quite pricey (expensive).

It is a great shopping centre located in the central part of the city with its own parking. You can explore different brands and departments. There is an old Bentalls and a new modern part of it both connected together with good architecture. For me an overall good experience visiting and shopping there. I would say there is this feeling similar to visiting a department store rather than each individual brand which I myself like - that is for the old part. The new one consists of individual shops belonging to various brands you know and love.

My favourite department store this side of the Thames

Wonderful shop with everything you need. Helpful staff. I come from Hampshire to shop wonderful customer care. Thank you.

Love this store, so different, great service, fantastic stock, It's not online but think that makes it more special.

Staff are 10/10 always. I ve been visiting the store for 20 years and never had a bad experience

Great Centre with brilliant shops, friendly helpful staff and a general feeling of goodwill which is unusual these days. Nice restaurants and reasonable prices. Good place to hang out with a friend for a catch up.

love it!!! that is where i like shopping the most. but one thing i dislike is the opening hours. daily from monday-friday it usually closes around 6 but thursday 9pm. i would think that a shopping as big as this one should close around 8-9pm.

Had the best experience in MAC, with a lovely lady called Nathalie. She took care of me, and helped me with everything that I asked for. I will be coming again soon!

Every shop you need in one place. Easy parking and great food in Kingston Town centre

Bentalls centre lovely place for shopping
Lots of shops, places to eat. I love it here

The latest trends fashionable clothing at reasonable prices.

Great shopping centre with great facilities for children

Amazing for shopping, went at the weekend. Staff were friendly.

Huge department store, where you can find pretty much anything you might need.
There are lots of places to stop and have a rest/bite to eat.

Well signposted, so it's easy to find what you're looking for. The staff are also always happy to help.

One of the biggest and best department stores out there, with products to suit every budget.

I love bantalls centre, it's one stop shop for clothing furniture and a bite to eat
It's my stop most weekends

Fantasic service and brilliant range of products. Well light and goods are well displayed!

I love this store. You can spend time wandering around and you can get some nice bargains in there sale .

A nice place to shop with a variety of brands available

Nice shopping centre with reasonably priced car parking facilities

Good service, great variety of stock at fair prices

We were looking for a birthday present and the lady that helped us was very friendly and pleasant. She restored a little faith back in customer service which is so often lacking these days.

Parking is weird & difficult & you have to get to 8th floor to go through the pass through. But apart from that it's great, great choice.

Great toy department. If you go with a little kid, as I did, it will cost you (you can't get out without buying something unless you are very hard-hearted) but it has an amazing selection and quite fun.

My favourite department store. Something for everyone. Very enjoyable shopping experience.

A shopping destination. All under one roof. With the addition of the cinema and new food outlets, it will be a shopping force to reckon with. 25million pounds investment new lighting and aesthetic improvements will bring more people into the town centre and improve the economy.