ELECTRONICS ETC Review

Surprising little "old Pawleys style" office supply store, FedEx shipping, local US Post Office branch...and U Haul trailor rental.

Everyone is helpful and knowledgeable in all aspects of the business. Very courteous and eager to help!

This a convenient location with multiple services. The guys can be a little abrasive at times but they will go out of their way to help you save money. I've been using them for over four years both for postal services and shipping. Why fight the traffic at the Post Office?

I love this place. Dargen and Oliver are my best friends. They will do anything for you I use them daily to fix my phone but I don't want anyone to know that. Thank you for all the help you give us

Never do business with this store, you have been warned. Not only were their staff rude to no end, they also belittle customers and call then stupid with absolutely no reguard to customer service. I have never had a pleasant encounter with this business in the several times I have used them. The absolute last time I did business with them I was rudely treated, and insulted inside there store, then followed outside to the parking lot and assaulted by two of their staff while attempting to return a UPS shipped item. They have no concept of customer service. I have never seen people be so ignorant and rude in such a short encounter. You have been warned.

Very friendly place for FedEx, UPS or USPS shipping.

In February I shipped (and insured) very expensive music equipment to my son in Reno. 3 of the 4 pieces arrived without incident. The fourth piece (according to the tracking records) never made it out of Florence.
My son was told to wait two weeks by the Fed Ex driver in Reno. When it still did not arrive he called Fed Ex- they gave him a claim number. When he did not hear anything back after a month, I decided to take over.
I returned (in person) back to Electronics Etc. and spoke to Bess (owner); she told me that they have to handle the claim on their end and confirmed that the recording equipment never left Florence. She requested an invoice which I promptly emailed her. Two weeks passed and after getting no response, I called her- she claimed she never received the email. I double checked on my end and the email was sent without any error. I re-sent it in good faith and again... two weeks later, no confirmation or communication so I called again and once again Bess claimed she never received the email. THIS CONTINUED THROUGH 4 MORE versions of Bess never receiving the emails until one day I made her stay on the phone with me while I re-sent it and POOF! This time she magically got it!
Thinking that resolution was finally in sight- I asked her if she needed anything else- she responded "No, this is all I need to process your claim".
Well here we are... SIX MONTHS LATER, and at least a dozen more phone calls where Bess always says "she will find out what's going on" without ANY (as in ZERO) return phone calls or emails from Bess or any of the staff at Electronics Plus. I have spoken to the magistrates office and an attorney which is probably my only shot at getting Electronic Etc to follow through on this claim.

Extremely competent staff at this business! It is very refreshing to have someone ready to answer all my questions and take care of everything so efficiently! Thank you Dargan!!!