Edward Fox Photography & Video Reviews

Great photographers at a very fair price. I was a photographer with them for many years they treated us all very good.

Overall good experience. Photographer David Loeb was professional and timely. He had good ideas for pictures at the Two Brother's Roundhouse. Only complaint would be he could have done a better job with lighting and organizing group photos, especially outside. We have more than enough excellent photos to remember our special day!

Our photographer was wonderful, we are so happy with the photos!

Our photographer was very nice and was all over the place. Glad we hired Edward Fox!

Well I contacted the Orland Park branch in early August the sale representative a\ canceled our appointment twice and rescheduled. We had scheduled another appointment with her and drove an hour and 20 minutes to her home and NO ONE was there. She did not answer her phone or return my phone call until 2 days later.

At this point I called the Chicago office and was sure the quality of my experience with Edward Fox would improve. I spoke with the director of marketing and sales. She offered us a discount to which she said we would discuss in our consultation. She agreed to meet us at a closer location so we did not have to drive 2 hours to the north side of Chicago. I received an e-mail two days prior to the appointment to confirm the appointment, at this point I was feeling much better about the company. The next day I received an e-mail stating that she could no longer meet me because her car had broken down and that she could only meet me in the office. At this point I was beyond disappointed as the representatives of this company had been unable to follow through with their commitments. We decided at this point we decided we did not want to have to worry about their creditability on our wedding day.

If anyone is debating on wedding photographers and considering whether to go with Edward Fox or Fred Fox, I would HIGHLY recommend Edward over Fred any day of the week. Edward's customer service is GREAT even after more than 20 YEARS! Here is my story and you can decide for yourself. I had been packing up items that were in my cedar chest and came across our wedding album. Since I hadn't looked at it since we first got it (we were married in November '87 - soon to be 21 Years), I decided to open it up and take a look. Although the album and box it was stored in suffered absolutely no damage, the tissue it was wrapped in was stuck to the album due to the album being very tacky. The pictures and pages were undamaged. The next morning I called Edward Fox to hopefully find out how I could safely clean the cover. An Edward Fox employee was more helpful than I could have imagined. She said that in fact there had been a manufacturing defect and the original manufacturer was still in business and replacing them free of charge. She was well aware of the situation and was even apologetic that they were unable to contact the affected customers. Just drop it off and they would arrange to have it replaced! When I got home that evening and looked at the inside label, I realized FRED Fox had been our photographer. I was not too upset at this point because I thought since the manufacturer would replace it for Edward, they would certainly replace it for Fred's customers. I contacted a Fred Fox location and was told I would have to bring it in so they could inspect it and let me know what could be done. I went to the location with the album. The Fred Fox employee agreed it was tacky and called someone at the headquarters warehouse. She came back and informed me I must not have stored it appropriately. If I wanted it replaced, I would have to pay again. I told her several times about the manufacturing defect, but she said they knew of no such problem. We had paid a lot of money for the album the first time; I was not going to pay again for something that I knew had been a manufacturer's defect. She was unfazed when I told her that many nieces, nephews, children of friends, and even my own son are getting to be the age range when they may be getting married and I would definitely tell them to avoid FRED FOX for their photography. Much to my dismay, I wish I had used Edward Fox. I contacted Edward Fox again with the hopes that perhaps they could give me a contact person at the manufacturer. The Edward Fox employee went OVER AND ABOVE anything I could have imagined - she said bring it in and they would arrange to have it replaced! Is there any question who you would rather do business with????

The initial experience is good. They are very responsive when they are selling you a package and up until the wedding and they get your money. The photographer did a decent job, but it has been several months since I APPROVED the ablum pictures and no word from them. They are having a hard time figuring out who I am even with my name(s). I paid for the package in full so I could get the digital photos, which was a great idea since I may never see the wedding ablum! Once they had all the money though, that's when the service ends and you are not likely to see the album or picuture anytime soon if you get them. I am at the point of filing a complaint to get at least a partial refund for the album I never received. Like the prior reviewer, my wedding was several months ago. I would be cautious about using them unless you are prepared to fight to get your album.

I would highly recommend Edward Fox Photography. They did an outstanding job at our wedding. The photographer we worked with was prompt, professional, and very courteous. The pictures he took made an already memorable day even more memorable.

I was remembering my most memorable day of my photography days, learned a lot during my photography class. Their list of classes looks excellent. Photography is one of my hobby. I do like taking pictures of different places, here photographers training very well . I want to like this place.Finally I enjoyed more with photography

We had an excellent experience with our photographer, Mays. He showed up on time, he was flexible and very easy to work with. He is very personable (and funny!) and by the end of the day, it felt like he was one of the group. Our families are still talking about him! I would highly recommend.

I used them for my wedding in September 2012. The photographers were great, took some awesome pictures. They were very professional. The only problem I have had with them is that it took over a year for me to get my album, and I still have not received my parents's albums. They claim there were delays during the holidays, but it's been over a year since we got married! And over a year since we picked out the pictures! The manager has not responded to any of my calls, so I decided to write a review, and hopefully this will get some wheels turning.