If anyone is debating on wedding photographers and...

If anyone is debating on wedding photographers and considering whether to go with Edward Fox or Fred Fox, I would HIGHLY recommend Edward over Fred any day of the week. Edward's customer service is GREAT even after more than 20 YEARS! Here is my story and you can decide for yourself. I had been packing up items that were in my cedar chest and came across our wedding album. Since I hadn't looked at it since we first got it (we were married in November '87 - soon to be 21 Years), I decided to open it up and take a look. Although the album and box it was stored in suffered absolutely no damage, the tissue it was wrapped in was stuck to the album due to the album being very tacky. The pictures and pages were undamaged. The next morning I called Edward Fox to hopefully find out how I could safely clean the cover. An Edward Fox employee was more helpful than I could have imagined. She said that in fact there had been a manufacturing defect and the original manufacturer was still in business and replacing them free of charge. She was well aware of the situation and was even apologetic that they were unable to contact the affected customers. Just drop it off and they would arrange to have it replaced! When I got home that evening and looked at the inside label, I realized FRED Fox had been our photographer. I was not too upset at this point because I thought since the manufacturer would replace it for Edward, they would certainly replace it for Fred's customers. I contacted a Fred Fox location and was told I would have to bring it in so they could inspect it and let me know what could be done. I went to the location with the album. The Fred Fox employee agreed it was tacky and called someone at the headquarters warehouse. She came back and informed me I must not have stored it appropriately. If I wanted it replaced, I would have to pay again. I told her several times about the manufacturing defect, but she said they knew of no such problem. We had paid a lot of money for the album the first time; I was not going to pay again for something that I knew had been a manufacturer's defect. She was unfazed when I told her that many nieces, nephews, children of friends, and even my own son are getting to be the age range when they may be getting married and I would definitely tell them to avoid FRED FOX for their photography. Much to my dismay, I wish I had used Edward Fox. I contacted Edward Fox again with the hopes that perhaps they could give me a contact person at the manufacturer. The Edward Fox employee went OVER AND ABOVE anything I could have imagined - she said bring it in and they would arrange to have it replaced! Is there any question who you would rather do business with????