Nicole Pasdertz

Review of Edward Fox Photography & Video

Well I contacted the Orland Park branch in early A...

Well I contacted the Orland Park branch in early August the sale representative a\ canceled our appointment twice and rescheduled. We had scheduled another appointment with her and drove an hour and 20 minutes to her home and NO ONE was there. She did not answer her phone or return my phone call until 2 days later.

At this point I called the Chicago office and was sure the quality of my experience with Edward Fox would improve. I spoke with the director of marketing and sales. She offered us a discount to which she said we would discuss in our consultation. She agreed to meet us at a closer location so we did not have to drive 2 hours to the north side of Chicago. I received an e-mail two days prior to the appointment to confirm the appointment, at this point I was feeling much better about the company. The next day I received an e-mail stating that she could no longer meet me because her car had broken down and that she could only meet me in the office. At this point I was beyond disappointed as the representatives of this company had been unable to follow through with their commitments. We decided at this point we decided we did not want to have to worry about their creditability on our wedding day.