Ecuadorian Consulate in Chicago Review

Excellent service! Fast, agile and looking for solutions!
The consulate offers several services that Ecuadorians in another country should take advantage of

My experience has always been very good in my Ecuadorian consulate. The employees are very friendly. Many thanks to Manuel Alvarado for his great customer service and courtesy.

I realize that we are never going to progress ... I have to go and every time I go, the representatives we have are the worst. If they live here in the USA they should learn a bit from the US government. Mrs. Silvia is one of the worst. He does not know how to explain and he does not know how to do anything else than send letters ... every time I realize that the equator is 3rd world because we do not learn anything ... even though we are in other countries we do not learn anything ... WORST REPRESENTATION OF OUR COUNTRY ....

There is never anyone who gives information over the phone. And when he leaves in person they always send him back because papers are missing for any procedure. Something that could be avoided if there was someone to ask before going to avoid wasting time and asking for permission at work. Also, the website is difficult to navigate. Terrible service. You leave a message and they never call you back.

In the office all the people were very coordinating and respectful
Initially they did not answer the phone, so I tried to send an email and they were very quick to answer me and very clear in the answer I recommend sending an email, with your request we also help the people who work here (they must have hundreds of Ecuadorians needing some of the consulate) let's be patient. To the staff, thank you for giving your best effort so that we all carry out our procedures.

No te ayudan. Te dicen que para una fecha va estar y no es verdad hacen gastar el tiempo. Solo les interesa sacarte dinero.

Consular services are very efficient and staff perform efficiently and professionally. The doors of the Consulate in Chicago are always open to everyone. In each visit we have been treated with dignity and the same efficiency. Congratulations Mr. Consul and consular staff!

There is never anyone who answers the phone .. the attention is very poor .. I don't know why their schedule does not adhere to the working hours of this country .. it is really very frustrating to do a procedure

Excellent attention from all the staff, I want to thank in a very special way the lawyer Lorena Sanchez de la Vega for the excellent service that she gave me.

The customer service is very slow and not friendly. They also give the wrong parking information about you paying for 3 hours $16. I had to pay for 1 hr $45.

I have been trying to get through to speak with someone at this location for over a week! They either don't answer the phone or if I am lucky to actually have a human come to the phone, they send my call to voice mail where no one returns the call!!!! How are we supposed to get anything done with this consulate.

A big difference I have been noticing lately in the services and assistance that the Consulate and the Ecuadorian House are offering to all compatriots residents of Chicago and its surroundings
A tireless work mainly of the still new Consul, Dr, Lennin Housse, and the effectiveness and diversity that Vice Consul Mrs. Catalina Landivar has been doing.
Unfortunately, Events, Seminars, Help workshops: medical, educational, labor, legal, etc. They are not welcome.
From my own experience I have seen how the work of each of the Consulate officials exceeds the desired results.
Good job!

Pesimo service too slow almost 2 hours to renew the passport and departure d birth much arrogance especially the lady redhead is in box

The truth is that the service is terrible when you are going to talk to each other or pay attention to the truth, the service is very bad, the only thing that interests them is money with that attitude, they should stay at home, we need to really want to work and Give us good service. We need a warm kind friend to show your non-rude education like the ones we have here.

IT IS A SADNESS HOW THIS SYSTEM WORKS, EVERYTHING WITHOUT A CHEMIPORTISM TO PROVIDE A FAST AND EFFICIENT SERVICE. THERE ARE SOME PROCEDURES THAT SHOULD TAKE ONLY 20 MINUTES, BUT HERE TAKE LIKE TWO HOURS. SOME PEOPLE WHO WORK HERE ARE ALREADY OLDER WHO SHOULD BE REMOVED .... UNTIL WHEN? WE STOP BEING MIDDLE! AND WE CHOOSE PEOPLE WHO WANT TO DO THE WORK AS SHOULD BE SOON AND EFFECTIVE !!!!!

They provide a really excellent service. They help their countrymen in everything that is possible and is at their fingertips.

They work hard to do their job better.

Congratulations and keep going.

And thanks for everything.

Jorge

The service is very slow, people are like turtles, ridiculous of a place they do what they want they see your face first to assist you, I went at 9:00 am and left until 5:30 just to renew my passport, one has What to bring lunch because there they take a lot, terrible service, people who work there, the truth is the service crap ...

I have called this place for more than 30 times and no answer at all !!!!

Horrible service, they take so long to do a simple thing. They need to do better job.
A deplorable job, they take more than 1 hour to process a simple power, they must supervise them

It is very sad for the poor service that this Consulate is ridiculous is called at all times and they do not answer the phone say because they are very busy says the recorder call after three and we will answer you call and do not answer you must do something for these employees give better service when you call me I'm calling from another state because where I live, this is the one that is close to me, bad habit they have live here in the USA and do not learn bad reputation for Ecuador. For these loafers.

Today September 13, I was there to obtain a birth certificate and it lasted 1 1/2 hours. I got what I needed. I would only recommend that you be more professional.

The slowest service you could have experienced. What a shame that for three people who work here my country looks bad

Today I went to get my ID, the excellent attention, but what I did not like is that they told me at the last one that I should call in two months to see if they accepted my request, and I made a big mistake by not reading two extra documents that they gave me to to sign but before they already charged me $ 20, I was stunned since I did not react that moment when they told me two months, that is too long for a cedula process, the first time I got my cedula they gave it to me that same day, and now that He passed????.

It is really embarrassing to see that other consulates are more efficient than ours, please educate workers to be more friendly and professional. Also
ANSWER THE PHONE! please!

I am a student of the Archdiocese Pastoral Leadership Institute of Chicago.

Real mente es una porqueria este sistema no atienden ... Yo tuve que recojer mi pasaporte el martes anterior para presentar ese dia mis papeles para tramites personales .. pedi permiso en mi trabajo xq ellos me dijeron que ese dia fuera al More

Very bad attention, very slow they should make a change of personnel, they earn the money of the Ecuadorian people to cow without doing anything,

It's sad that they do not help effectively and quickly a procedure! And the rude people disrespectful! They should change personnel!

In my opinion. People did their job very well and quickly. I went to make my girl's passport. And it was fast and without news

INCOMPETENT! There is no other way to describe the lack of professionalism of the vast majority of people who work there, as it is noted that they have been chosen at the finger without any meritocracy. What a shame that our taxes go to juicy wages of people who do not know the difference between a "power and an authorization" we were only two people waiting and it was not until after 3 hours that I could leave there with a simple sheet that It does not take even 10 minutes to be written completely by a primary school child and with more than 6 staff members on duty, eating, chatting out loud with coffee in hand. People who work in consulates should be the example and excellent representatives of our country. After reading the majority of the reviews I realize that I am not the only one who has been treated with disrespect and lack of consideration in my time. I hope that the speed of services will improve in the near future for the good of citizens.

IN REALITY THE SERVICE OF THE EMBASSY IN CHICAGO DOES NOT SERVE FOR ANYTHING, THEY HAVE EMPLOYEES WINNING GOOD SUM OF MONEY AND NOT EVEN ANSWER THE PHONE ONE IS CALLED FOR ANY INFORMATION AND IT IS AS IF NOTHING IS NOT EVIL EDUCATED, DISCOUNTS AND IS MORE DUE THE TRUTH AND NOBODY CAN TELL YOU ANYTHING BECAUSE THE SENORS THAT PAIN WITH MY HOMELAND ARE ANGRY

I have called this place form more than 40 times and nobody answer the phone!! Left a message and no call back at all.

I was at the embassy 6 months ago to process my identity card and two things happened to me:
1- I did not have a shift for that procedure and the person in charge helped me throughout the process (very kind)

2- while they help me get my turn, they invited me to take a seat and wait for a few minutes, but the strange thing was that they didn't make me wait in the waiting room, but instead they invited me to one of their offices where I had access to snacks and coffee. Excellent service

Does not attend fast spend like 3 hours sitting for a little thing

Excellent and professional attention, thank you very much.

These people who work there are useless they do not work full hours, they earn money without doing anything with reason as Ecuador is. The other day I went to get a power and it took more than 3 hours, my brother went to pick up a passport and they told him that he could rule the passport until four and he arrived at 2:30 and they were gone, they work when they want and until the hour that they feel like, there must be someone who controls them but they earn money without doing anything ......

If they are going to take "holidays" at least they should take the trouble to notify on their website, if there is July 4 and other US holidays if they work.

the hours of office of customer service are very short but the hour of reseso takes a long time in processing a procedure and people are not willing to help in a cordial and quick way to an Ecuadorian

Hello compatriots, I ask you to please update the telephone numbers of the consulate and all the information about how the website works. I am trying so far without success to make an appointment but I have not managed to do it, they should ask for technical advice and solve this problem. Thank you