EasyParcel Sdn Bhd Reviews

VERY VERY VERY VERY BAD EXPERIENCE. And this is my first time using this service. No one can be contacted and the so called customer support is just so damn pathetic with a response message saying that they will only revert in 24 hours. HOW THE HELL DO YOU EXPECT TO PROVIDE ANY PROPER SERVICE WHEN YOUR SYSTEM IS NOT WORKING CORRECTLY AND YOU WILL ONLY REPLY IN 24 HOURS WHEN THE PARCEL WILL BE PICKED UP TODAY?

It is very burdensome that customer service only uses email without a telephone and no pick up at home as promised

It took a total of 10 days from pick up to received I'm satisfied! Fast and reliable service !

Poor Customer service. Especially Yee Qin., Not professional

I won't give any stars if that's possible. Had very bad experience with EasyParcel. They're not responsive when customers had issues. Scheduled for pick up twice, and but both were failed. Credits were deducted. And it's so hard to reach EasyParcel Customer Service. LOUSY.

Received tracking system to track the delivery process. Easy reference and peace of mind. Good platform...

[FIRST BAD SERVICE AFTER FEW ORDER]
I never wanted to post here but I had PM, reported, submitted ticket since 18/12/2017 till now 21/12/17 and my parcel still with me. No one comes and collect it. All the submitted tickets only reply apologize and same answer each email but my problem is not fix!

Been looking for their contact number from their site and google, I can't find it. Anyone have their number to call up?

EXTREMELY POOR pick up service, didn't show up and the BUSINESS CONSULTANT didn't replied message at all.

Nice delivery experience with easy parcel. Delivery man is nice and polite. Tracking service easily to use.

Lousy like mad. Pick up keep delaying and refuse to refund!

Fast delivery - within 2 working days and parcel in good condition. Good service . Recommended

Not responsive. Live chat take days to reply oh gosh. And always late delivery by the courier partners. Very disappointed.

delivered on time as expected. thanks for making it as promised

Parcel lost for almost 10 months but no compensation until now!

Easy to do arrangement thru website, live quotation. Fast delivery.

The chat services is useless...keep waiting and waiting and waiting...no answer..!

Don't work with these guys, total scam. They charged my card without consent afterwards because the package was "too heavy". DO NOT TRUST THESE SCAMMERS!

Fast delivery, easy to track my parcel, good quality parcel when it arrived, overall I'm very satisfying

1st order I sent to Brunei, 2nd order to USA Boston within 4 days and 3rd order to maldive Superb service. I would refer for anyone to use easyparcel to send parcels Awesome service

best of service and helpful in running my business well ..

Hard to claim if parcel lost. Easyparcel request to much documents.

Love it! It is super fast and the condition of the product is so goood!!!

this company got no customer service and no Trust. i waited for 1 hour and no one attend the web chat ....and no one either to contact me back. They Promise Pegeon delivery next day but did not even bother to contact you anything and item did not arrive after 1 week even mention guarantee next day arrive....Do not use this company else you will regret .....

a very good channel to compare all courier price. Consumer can send shipments with difference courier in one channel.

This the worst courier company in Malaysia, the most stupied employer, simply put a pick up request at wrong house and when we go and claims the parcel it belong to other people address. They shouldn't exist in this country

Tracking number been sent to me to notify on my parcel. Overall, satisfied..

super terrible bad experience for me about this company pick up service, already 2 time reminder for 2 day still no coming for pick up my parcel!very disappointed about this company and also no provided contact number for delivery person for follow up

Powerfull tools to help customer book delivery services.

Not recommended

Reason:
A LOT OF ITEMS are under non-compensation means if the postmen lost your parcel. You HAVE TO BEAR THE LOSS (your product cost and compensation to your customer)

EASYPARCEL changed the non-compensation list in 2020. Last year, I can still claim compensation, but now I have to bear the loss, even if it is not my fault. I have changed to DELYVA.com *can add-on insurance currently because they can claim compensation.

If the postman loses your package, many items will not be compensated. You must bear the loss yourself (product cost and compensation to customers)

EASYPARCEL changed the non-compensation list in 2020. Last year, I could still claim compensation, but even if it was not my fault, now I have to bear the loss. I now change to DELYVA because they can claim compensation. *Delyva can also increase Insurance

Bad experiences. Always missed pick up. Customer service nobody to answer calls. Leave message, no follow up. Always give excuse on their delays, but no action been taken. Not recommended.

Every detail from registering as a customer until the package arrived at my doorstep was taken care with utmost respect by Mr Marshall of EasyParcel. His step-by-step instructions for a noob like me is highly appreciated. I had the most heart-warming experience with EasyParcel, which I had not seen anywhere in the service industry for a looooong time! Keep up the great work and a big SYABAS to Mr Marshall.

Horrible service for Easy Parcel. They dont bother about quality and customer service. You wont get any response in a week. And once parcel is damaged, they will find a way to say they wont reimburse. Even Rat bitten my parcel, but they did not reimburse.

I love Pigeon delivery service as it's the cheapest among all courier services with pickup service from my home. Saved me time going out to post and I can avoid crowds during MCO and save waiting time. Strongly recommend. Oh ya, I also love the referral rewards by introducing a good service to friends.

Best experience ever with easy parcel easy, convenient, productive, practical and save more money

It would be great if the review can be negative !! Extremely terrible service !!! Is terribleproblemparcelmalaysia .. completely not Easy at all. My pick up delay for 3 days yet i need to follow up again & again. 1 stop solution ? or 1 stop junk ?

Worst part is you already topup/loaded cash into the account !! Damn !!

Please fix your website already get 2 day same issue how to keep customer like this

Based on my experience, the customer service in terms of response rate is really terrible.

Very fast and efficient service! Thank you so much. Keep up the good work!

(0 star) Liked easy parcel for their pink packaging. Paid RM0.50 for each flyer. BUT, Very Terrible experience with EasyParcel . Lost my customers trust because of easy parcel. Delayed pickup for five days. Called them and even called poslaju to rush for pickup at my house but not even come until nowwww (one month already). Easy parcel so called easy but HARD though. They never even come and ask me about whether Poslaju has pickup my parcels, doesnt care about customers. I ended up going to Mailboxes.etc to drop the parcels. Faster. Will never trust Easy Parcel no more. Thanks

I changed my bad review, you can use pgeon point for them to pick up faster.. or else you may need to wait 2-3 days for a pick up

I made a purchase of my skin care and the seller use easyparcel courier and received it 1/2 days after. Super fast delivery!

Delivery is very fast
The goods are in good condition
The courier makes the call and informs the customer that the goods will be arriving
Always keep track of updates via SMS and E-mail
I'm very happy with EasyParcel
She really likes the packaging ... she's so pretty ..

Absolutely terrible service if you send to overseas. Do not be fooled by their low prices on their website because they WILL charge you more later. You will end up paying more than walking into any store and paying the full price in the beginning. I had one parcel send to Europe, parcel value is 200rm, i paid RM60 for the easyparcel service. 1 month later they emailed me and said they cannot deliver the item and they can return it to me if pay RM400 or destroy the item for RM250 which is what they did and i am out of almost RM500 and they said there is nothing they can do about it. last week i sent a parcel to USA via Fedex. i paid the full price, item delivered few days later now they just charged me another RM110 on my credit card because they said weight of the item is different than what i booked (while i have a digital scale and i weight every single package before sending. now i have to prove to them that a parcel i sent last week was not 2 KILO grams and it was only 300 GRAMS ) There is a reason they want your credit card to be able to send overseas because they will charge you as much as they want later. Customer service is mostly a joke because they reply emails quickly but they cannot do anything if yor package is missing or lost. I had one package lost. i reported it 2 months ago and the status is still "proceeding"

Cheap rates with great service. EasyParcel is the best!

Products received in good condition and delivery is quick.

If not my company want to use easy parcel , i will never want to use! Lousy , not responsive at all , poor service . My parcel pick up on 1/3/21 , only Cheras to Cheras area , now, today already 12/3 /21 receiver still didn't receive. No complain contact , email also roboting replied . Very Terrible this company.

RECEIVED MANY SHIPMENTS VIA EASYPARCEL, PRODUCTS DELIVERED DOOR TO DOOR AND CONDITIONS OF PRODUCTS ARE INTACT, FAST DELIVERY

Parcel arrived quickly ... the packaging box is a little tight ... and please be able to improve the quality of work by updating customer tracking ..

Very fast delivery, with sms and voice call updates

easy parcel is not easy to use at all. they don't even come pick up your goods after pick is arranged

They text me at Whatsapp Messenger, informed me that they was on their way to deliver the product, which I appreciate it a lot. The delivery process was fast. Thank you.

Affordable product's price and also good packaging. Thank you