didnt pick up my parcel as promised by this scammer after few days...force to cancel my order and no refund is allowed...When we paid and didnt get the service...other than to call them scammer...i duno how to call them...
I created order for 5 parcels. Since 29 May 2020, for three working days, no one came to pick up. Then, by 2 Jun 2020, the system set the status as ONHOLD by quoting that I did not handover the documents after several visits, which obviously are not true. Now, I cannot cancel. Be aware that there is no hotline number provided. If you try to have online chat, expect a few hours to get a reply - if you are lucky. Do not recommend any serious person to use this service.
Very nice service <3 help me a lots and save my money!!
Of the 3 times I've booked them, only 1 pick-up delivery worked. Not reliable at all!
It is very convenient for me as i only need to sit back, relax and wait for courier to pick up. The price is cheaper too. I will highly recommend to my friends. Great job :D
You dont deserve any star at all. ( putting 1 star in view of posting review requirement)
Had 2 times bad experience with easyparcel !! both also missed pick up and cause the delay. NOT easy at all.
Has been reported via email, given AI reply ask to wait.
Has been reported and contacted via live chat too. AI messages will entertain you, and claimed that reminder has sent to courier company. Yet, no one come and collect also on the next day. ( so delayed 2 days )
money paid but service not done and any issue reported will be entertain by AI messages. Think twice before using easyparcel.
i guess this review will be entertain by AI too.
very bad experience.
very super lousy service ever meet.
1. Chat with customer service respond slow like turtle.
2. Parcel sometimes arbitrary charges.(no wonder shipping fee cheaper than other)
3. If parcel damaged by courier they will like professional football player kick the responsibility example (easyparcel will say courier reject to compensation in the end courier also say easyparcel reject to compensation.
It's too bad to rotten, and you will scold customers. You are a service industry, and your attitude is so rotten. Do you think customers will rest assured to deliver the goods to you for transportation?
Parcel received on my outdoor table during RMO. No hassle as long safely delivered.
Item not being pickup at all and best of all, no refund being made even service was not rendered. Being ask for second attempt at my own expense.
No Direct hot line? Scared customer to contact? Worst Services
Detailed tracking make the whole experience more pleasant, I was informed exactly which day my parcel is arriving. The despatch also very friendly. Excellent customer service.
We were thinking of using their service for all of our posting delivery. Mind you, we have hundreds order per month however, went we tried several testing recurring thing happen 1) item were not pick up on time (it can be delay for 1 week even when you flag "missed drop up" 2) lack of customer service support (NO contact number or email address shared) 3) CS is very ignorant, not apologise for their mistake and refund only available if you keep on chasing them.
Edit:
The think is their package starts from RM100 top up value yet their service are very very bad. I think this is a SCAM company where they received money from customer WITHOUT any actual delivery been made. NOT recommended might as well hire a runner or sent to PosLaju yourself
It always only called us topup, and my parcel never saw you come to collect. email support there is no reply
The package has been waiting from 18.12.19 until now.
Ask us to give money as soon as possible. When you need your support, you will not reply.
#EasyParcelMalaysia
SERVICE DON'T APPLY! DAH 3 WEEKLY I WANT TO PARCEL !! NO MORE2
Can be adjusted the delivery time to arrived which none other courier can do.
In future, wish to get SMS early notice to wait for parcel since it is on the way. Lucky this time parcel could be passed to neighbour, save me a trip to go collect it from Poslaju
I m the sender of C3FWVX, my customer received the wrong parcel after waiting for one month, and I believe the parcel that he received is my another customer s parcel, which is under ID: FPMJPC. Before this, your staffs lose and messed up all my parcels airway-bill, and now still delivered to the wrong receiver after I spent my time to reconfirm all the orders with your customer service. I ve emailed both Easy parcel and Pgeon s customer service five days ago, but still haven t got your reply yet. Now I want both my C3FWVX and FPMJPC order s refund RM11.80 and pay me back both parcel s values which worth RM297. Provide me a contact number that can follow up my case, STOP WASTING MY TIME TO KEEP EMAILING YOU !
Parcel received in good condition and speedy delivery! Order around 5.30pm received goods next day at 12.30pm...
Well, this is my first time use EasyParcel as it is an online delivery booking platform for customers to compare rates and choose their most preferable courier to deliver the customers' parcels to their recipients, unexpectedly to say that it does really meet my expectation to allow me to send my parcels to my recipients much conveniently and fast! Highly recommend this to my friends who sell things online :D
Hands down to the worst logistic company that i have ever used! Sent my parcel from KL to Singapore on 30th December 2020 and i have yet to receive any update until today (29th January 2021). Poor customer service, no reply, keep saying your parcel its on the way. Here is my proof that i did used their service, TP554859700234034MY tracking number
Affordable price and helps me save time for delivery. :)
Very weird service, I asked for the better experience for us (customers), but they just reply those useless reason.
Finally they give a solution ok
The goods are delivered completely, and the message is delivered! Reliable courier company.
its been 4 days, but my parcel hvn't arrive yet. so slow.
Love your service, the delivery speed was soooooo goood!
Fast delivery despite the movement control command..Continue best EasyParcel performance level..Thank you.
very quick delivery from Malaysia to Australia especially in this difficulty time. got the parcel in a week, amazing speed.
Not responsive at all and unreliable service. Staff doesn't seem to be bothered to reply or handle issues encountered. What a untrustworthy delivery service. Only deserve negative score.
Well..its quite good tho..the parcel arrived in good condition..
What wrong to easy parcel ? more than two weeks no pick up. Report also no use , at last I had to drop the parcel to nationwide express.
Terrible service. No pick up. No calls from courier company to pick the parcel. Wasting my time to wait for pick up. Disappointed! Please don't use this service.
After customers have made the booking, courier company should make a call to their customers to arrange the pick up time. This is more efficient. Easy parcel should provide their contact information for any urgent changes.
Besides that, no live chat for any kind of support in the website. EasyParcel? Not easy indeed. Bad customer support!
My parcel suppose to be pick up on 3/8 but until now there is no one come to pick up. Msg Live Chat no reply. Msg messenger no reply. Email customer service since last night no reply.
Helpless ~~ Hopeless ~~
Terrible service provider. They have chosen to go "online only" support and hidden their phone number due to the constant downtime in their website, and also their inability to ensure the quality of their delivering partners, hence getting parcel lost and swapped
rubbish service!!!!!! never help at all the parcel was picked up by poslaju on 3rd july till today still yet to deliver! Contact easy parcel, just replied we waiting are for poslaju update how long do i need to wait ?? one moth? one year ?? irresponsible company!!!!
Parcel received in good condition and easy to track.
Excellent platform for booking couriers & easy navigation. I find pgeon best. Poslaju not really because they have delayed collection up to days before. Nationwide has also done this but once or twice. Other than that, EasyParcel is an excellent platform to use, affordable, easy to understand, have great & easy-to-use flyers & a variety of choices for shipping. Only thing that can be improved is the postage price for East Malaysia compared to West Malaysia as it's significantly more pricy.
We lost a lot of money using this company! Please read all the 1 star review before using this. 5 star reviews are FAKE as hell.
They have lost a lot of our parcel we have to refund our customers.
Already contact support and they are basically useless. Please don't reply to this email pretending to want to help when I have sent out several emails and NO REPLY!
AVOID this company!
I would rate 0 if I have the choice, parcel never pick up, emailed and notified but no response for more than 3 days, end up sending to the post office myself.
Bracket is good ... Bracket is thick enough to not get damaged or damaged ... 5 star condition
Highly recommended
Parcel always arrive in good condition and courier contacts you if they cant reach anybody at delivery address
Laoqian company, don't use them, you will lose your parcels and will not make any compensation
Extremely happy with the service especially the thoughtful customer service provided by the personnel given the sensitivity of the parcel (I had ordered The Noble Quran with translations among other books) and the very fast delivery of the parcel.
because of the helpful customer service representative. I've been using EasyParcel since i started my ecommerce business . We use local and international services . We can choose better services. Thus far, I've not encountered any major issues with my parcel delivery. I love Pgeon , guarantee one working day reach my customer. EasyParcel has provided excellent support for my business.
Easy to deliver parcel and hassle free at courier service drop without to que. Keep it up!
The customer service were awful, and the courier efficiency was worse. Paid more looking for the better service and speedy delivery, but in fact it is disappointing. If your order is really urgent, please think twice before use
timely delivery with helpful tracking code. good customer service
The book send is covering in good condition and it's clean.
Missed pick up my urgent parcel, yet nobody pick up my call...their agent partner skynet even hang off my call when i called them...really worst experience ever!
I have been using Easyparcel for more than a year now and have been more than satisfied with their service and that of their partners. I probably have collections about three times a week on average and only have collection problems once every six weeks or so. 99% of the time any such problems are resolved on the day itself. I have never had a parcel gone missing or damaged. I would strongly recommend Easyparcel for any online business on the peninsula
Very satisfied with EasyParcel's customer service. Fast delivery and item received in good condition.
I sent the parcel from 7/5/2018, until today the customer did not receive the parcel anymore ... there is still no answer from easyparcel and express mail ... it is very disappointing ..
easyparcel.com
