EasyParcel Sdn Bhd Review

Horrible horrible horrible service. Please dont event take their service. This is NOT my first time. I honestly blame myself for keep giving them a chance.

Lost my parcel then simply swap my parcel to another thing. Now don't want to reply my email.

I understand the circumstances of online shopping during this pandemic period, sometimes the parcels do received a bit longer than usual but it's not easyparcel's fault at all.

I believe you guys have did your best so, I thank all of you! As long as my parcel received in good shape and reasonable time then there's nothing that I should complain about

Lousy service. Shipment delayed for more than a month, no compensation of what so ever. Customer service try to delay the issue, not solving it. Making it hard for customer who paid for their service.

Promise to pick my parcel on the same day but not even pick up on the 2nd day. They supposed to pick between 1 to 6pm daily. 2nd day after 6pm I've cancelled their services. But received e-mail to state the bank's name. In their disclaimer stated that the money will be refund within 14 days? This is wasting my time to wait for the refund & I can go myself if they took 2 days just to pick up my parcel. If the rating has option 0, I will choose 0. This is 2nd time already

Fast deliver as quick as lighting and also parcel at good condition

Resolution is bad! I will say they have no resolution skill at all. They have no customer support phone number. They have live chat, with no proper resolution ethic, they will tell you to email. When you email them they will not reply you for weeks and when they do it will be a template reply. all they do is we are checking. They have been checking matters for me for 4 months now can you believe that? Their rate is definitely good no complaint about that, but problem solving skill is important.

Ticket ID: 1512173

Arranged for pick up service but pick up never came. Made me wait whole day for them to come. Terrible first experience terrible service.

Now everything is ready.
Actual Weight = 5.83
Volume Metric = 36cm*23cm*40cm/5000 = 6.63KG
So I enter 6.63kg on 23 February 2020.

Yesterday night, 9.3.2020, once I login into my account and it showed this weight dispute against on me again, this had been begin more than 3 times and have no reason show how is the calculation.

For those who wanna ship using Janio x Easy Parcel, please perform your transactions wisely and seriously.

Thank you EasyParcel for simplying delivery process for my business! Since I started using your service, I have saved a lot of delivery costs with your cheap shipping rate. Besides, I no longer need to waste time and petrol by travelling to courier branches and queue up to send parcels.

No one come to collect my parcel for few days. End up sending all parcels by myself.

fast and beautiful packaging, the best buy a n use service

Very lousy middle man service! Encountered so many time bad experience dealing with the parcel pick up and delivery. Wasted my time to follow up / remind customer service! empty promise! never trust on their same day pick up or next day delivery trick! Always cannot maintain the quality. So many times KL-KL delivery required 1 week! Seek assistance from customer service and every time expect a standard reply i.e. Thank you for your feedback and sorry bla bla bla.. As a middle man u should think of ways to improve your service level. Else, just straight tell customers do expect at least 3-5 days delivery service. Do not trap on their same day pick up / next day Delivery service level!! Would not consider to renew their subscription package!

Please remove pgeon delivery from your service. A scam company, I belive its cheap and match the service, but somehow it is worse! only can be reach through email. Phone number on google are false one, so much for guarantee 1 day delivery for pgeon prime. Already 4 working day and not yet deliver. No update status of tracking. better bring them down or Easyparcel will bare the bad reputation

I'm more than willing to give EasyParcel a 5-star rating because of the helpful customer service representative. I've been using EasyParcel for well over two years plus now. Thus far, I've not encountered any major issues with my parcel delivery. Even with the ones I've had, EasyParcel has provided excellent support for my issues.

Tracking no given in sms. Parcel received very fast n good condition. easy to track parcel

Parcel received in good condition. Quite a long time to reach and send by POS LAJU

Scheduled for pick=up, no one came to pick up.

Reached out to support and Easy Parcel support is non existence, waited for 5 days. No one replied.

I ended up going to poslaju myself to drop off the parcel.

Got here a whole lot quicker than if it came by Austpost.

The worst experience ever! The worst experience ever! The worst experience ever! parcel always missed pick up! parcel always missed pick up! parcel always missed pick up! there are not difference without this suck easyparcel!! only 5 order but 3 missed pickup! how can trust this suck company? It should be a zero star this is suck company!

easy and hassle free. except no repeat order function

received parcel in good condition and within the promised schedule.

Very disappointed. No show up for pickup( I waited for the whole day!). Don t waste your time and our time. Don t promise what you can t deliver. TRASH DELIVERY PLATFORM EVER.

Slow response from sales person and support team. The ONLY reply i got from sales person is always the same which is " already urge the courier company to update" and NEVER got back to me after that.
Text - Slow response or ONE word reply.
Call - Hardly pick up.

Best service .. Customer service pon is fast and very helpful. Only courier needs to improve their service in terms of pickup :) (y)

wow,u charged me and yet to send a courier to pick up my parcel and cancelled the order? wow easy parcel,you're the man

BAD BAD BAD MANAGEMENT AND SERVICE. If you wish your item to hilang and not delivered, yes, try with easyparcel. When you make complaint, they will twist around the bush and delay to solve it. They create too many issue with customer, that's why they don't dare to put their phone number. You can see many give 5 stars rate? Brilliant. Maybe they create other google account, and comment good things about themselves.

Thank you for such a smooth pick up & drop off last week, we really appreciated it EasyParcel!!!!

I have really bad experience with easy parcel, dont ever use them. They can't do anything or make their courier do anything. my parcel did not collect for 2 weeks, no one bother even contacted me. REALLY REALLY BAD, DON'T GIVE THEM BUSINESS. GO DIRECT TO THE COURIER. EASY PARCEL IS ANOTHER WAY OF SCAM PEOPLE FOR MONEY. DON'T DESERVE ANY STAR.

I love easyparcel! It s the best! They give u free credit rm25 and u can post your items as like a trial. They worked very fast and I got my parcel within 2 days.

Arranged a shipment from Malaysia to Singapore . During this pandemic period I expected there might delay on the delivery or airfreight arrangement . Surprisingly I got it from door to door in 9 days . And all the glasses in the carton box was perfectly received . Will continue support for sure. :)

Live chat means instant reply not waited for an hour or two to attend to your problem! Poor customer service and coordination! Yet to receive my shipment and initially put a blame on 11/11 Sales and even dare to propose my client/ myself to self collect! Highly not recommended for seller!

Call customer before arrival and deliver parcel politely and professionals.

Parcel received in gd condition with prompt delivery

Very very very slow, delivery longer than what I expected

The service is very fast and professional. Even though I am not at home they willing to resend to me. Tq for Yr superb service. Highly recommended. Keep it up

The information on platform has misled in choosing EP package. Quoted an amount that says eligible for EP20 and above, only reliased the top up mechanism is strictly deductible through credit available in the account at exit. Nothing can be un-do when raised to Customer Service, and suggest to buy multiple EP packages to cover the cost difference. Consumer needs to keep topping up credit so EasyParcel can continue to retain consumer money!

4 Mar 2021:
Noticed the response was a copy-paste; and it is very unfortunate I was one of the unlucky ones who felt cheated - based on the reviews with 1*. Ticket ID 2016239 if you may address my request, thus far the CS claimed EasyParcel is not responsible for the misleading information on your weblink.

Goods were delivered speedily and in good condition. Thank you!

Although the delivery is a little slow. However, the customer service is very good and the delivery time of the dispatcher is very friendly and kind.

Fast delivery time. Goods delivered in a good condition too.

ITEM LOST 3 MONTH THEN SAY THAT IS PROHIBITED ITEM & NOT REFUND OR APOLOGIZE. Nothing can afford to pay, which is enough to prove that the value and credit of this company = 0, then there are people who dare to entrust a no credit company, investors I will not invest in a company that is worthless.

Items received in excellent condition, super fast delivery.. Only first time already gave a great impression, good job..

Fast delivery ever from Penang to Johor order 10 June arrives at 11 June Good job

I received my parcel in just 2 days after I had placed an order on supplements. There was this tracking number to see the delivery status.

tq so much verry good service , my parcel in good condition

From Malaysia to Oregon in just a few days and it was nicely placed inside my screen door for safety.

EASYPARCEL SG - DISHONEST! Made a booking for a international delivery via UPS. Bought a size S box from Singpost (31cm x 23cm x 9cm), actual weight was 900g - 1kg & i indicated 1kg when i booked & declared the measurement of the box. I was unaware that i needed to input the higher weight (actual/volumetric weight). Plus, in that booking page, it says "Sending large item? Calculate the Volumetric weight here." I didn't know what Size S would be consider a large parcel.

A few days ago i was charged by EasyParcel for weight discrepancies & they allowed UPS to charge me for a 2kg volumetric weight when the volumetric weight of my parcel is only 1.28kg.

I understand that i have made a mistake on the weight when i made the booking & is willing to pay for any shortfall. However, to charge me based on 2kg instead of 1.28kg is not right. When asked how did UPS get this 2kg volumetric weight (because i'm well aware of the box's measurement since it is a Singpost Carton - Size S), they refused to answer me.

If right now EasyParcel is allowing UPS to charge me based on a 2kg parcel instead of a 1.28kg parcel, probably in future, regardless of the parcel's real actual or volumetric weight as declared truthfully in the booking page, eg 1.1kg, 1.3kg, 1.4kg, their courier partners can just round up the figure to a whole number (2kg, 3kg or any figures they like) & charge us for weight discrepancies after that.

Before you decide to make a booking at EasyParcel, please that note that whatever prices that you see on their booking page, might not be the real price that you'll be paying. Because at anytime, their courier partners can just come back & say that there's weight discrepancy & they will just charge you immediately without providing any justification.

I was given a sms msg andimmediately I called the given number. There was a recorded msg asking me to leave a msg, I informed the deliverer to deliver by 1pm.

Yes that's what he did. He addressed my name correctly. He had actually called my mobile to inform me that he got my message and tried calling me but I was busy. Later I called the recent number of missed calls and he answered me. I said thanks.

not recommended as most of comments here. no pick up for two days with no proper solution offer, this should be due to the low quality of communication between easy parcel and their courier partners.

Parcell received in a good condition. A bit late but i understand due to MCO. Overall good. Thanks.

shipment rate changed from RM5 to RM6, really higher than the usual courier rate! somemore there are many undeliverable area. NOW, their email notification of order also changed to only available for those who top up RM2k & above, disappointed!

From 4/3 until NOW my parcel still no update!! Everyday said keep pushing Aramex!! Never get any update until NOW! Pushing for 10years also never get the answer! Very disappointed!!

I will be using this company for my deliveries. I have send parcel across the Malaysia and to HongKong and they have all got there safely and on time.

Balance Credit will be Expired After 1Year Now I Only know Got This Kind Of CHEATING Company in Malaysia !

fast and hassle free delivery for me. keep up the good work!

Good customer service when dealing with absence of receiver at the postal address

A good platform for delivery. There are a lot of services provided which bring convenience to different kind of requirements.

Good platform to book shipments delivery, don't have to walk to courier branch to drop off.

It has the good quality with reasonable starting point that fast customer service(has a precisely defined place). This statement has been identified by the most valued attributes for client interaction. The customer service has A timely response ranked higher than efficiency, professionalism, effective follow-up and knowledgeable agents. Good job!