Always give chance to EasyParcel due to is convenience, can pick up at our location, However, the courier always din turn up, and only after you complaint to EasyParcel. Customer Experience so far is bad, hope if there is any alternative.
order Friday..saturday morning until! bestt, alhamdulillah
Good job, informative, fast and reliable. Love the experience
Tracking num i shared via sms. The delivery man called to give a head up that he will be delivering the item soon. And, parcel is received earlier than expected. Thank you!!!!
Awesome delivery service. Quick update on parcel tracker and fast delivery. TQ! :)
I sent two parcels at the same time. One to Singapore and the other to Australia, both with correct Airway Bill attached.
Easy parcel despatch first missed to pick up until I lodge a report into the system. When he came, he simply tore off the Airway Bill and brought the parcels away.
Then courier arrive late...and worst still, both parcels were swapped and sent to wrong countries.
When I emailed them about this issue, their support team nonchalantly brush off this issue as my problem and said that I don't have proof to show that they did the mistake.
Worse experience ever!!!
Fast delivery and received in good condition.Thank you EasyParcel.
VERY BAD service, cannot be trust. no reply, NO RESPOND. NOT RESPONSIBLE.
Update Details..
Fast..
To me, EasyParcel is a very convenient online delivery platform which saves users time and effort in sending out parcels to people all around the world. It does not only have an important feature which allows users to compare rates and book their preferable courier from a list of multiple couriers but one thing that I like the most would be their excellent customer service. They are very meticulous in serving their customers. I highly appreciate their prompt actions in solving my problem and answering my questions which I believed is an important attribute to a business's success.
This Chinese guy despatch such a responsible person and called me up for collecting my parcel.
First experience n it was excellent. Very polite delivery man when communicating on the phone.
Superb fast in delivery and received parcel in a good conditions.
Hi Team
Could you kindly confirm if my parcel WGQ6NY can be received before CNY as I need to use during CNY? All agents are telling me already push to operation team but no improvement also?
The status is out for delivery for three times but all attempt failed because of the operation team. Please advise
Ticket number: 1984092
Thanks
The delivery guy is super awesome.
To call to ensure we are around
Ordered easy parcel tracking number EAA20042605750893SG for shipment from Malaysia to Singapore and pickup date was scheduled on 27th April. However, one week has passed and no one went to collect my parcel. Wrote in several email to support@easyparcel.my but there wasn't reply. I strongly advise anyone who read this to think twice before engaging their service.What has happened to my failed delivery can happen to anyone else too.
Have been using easyparcel for about a year now. Their service used to be top notch, quick replies on their live chat. Now, I'm very disappointed, It takes them a month to reply their 'live' chat. With unresponsive customer service it is very difficult for me to handle my own customers. The delivery time is promised 5-7 days but will have no tracking status update for more than a week. How can I offer this type of service to my customers and with a lack of updates? I've been bombarded with complaints due to slow delivery and I feel regret for putting in so much credits into easyparcel.
If you have a bad company, the customer service will ignore you and will ask you to wait. The credit card was posted. As a result, there is no credit in the account, and contact customer service, no one has to pay attention to me. Email them, only return one, and then no longer. True TMD company.
A company with no contact numbers. A company that ignores customers. Rotten, wait for the door to close.
wanted to give less than a star. Very bad service, parcel delayed more than a week(sending from penang island to penang island ONLY) customer service is useless, cant help to solve the problem. Only reply is to wait without lead time. Better not using a mediator. Problem can be solve immediately after i called to the courier company myself and when launch a report with the courier service is told that no report launch against the delayed parcel by easy parcel.
Very fast delivery and my goods are in good condition
very worst experience on this company.. promised to collect on Monday but delay until Thursday still no response.. highly not recommended.
Quality of packaging is in a good condition,staff is kind and polite person,delivery well.. Good job and wish all of your team success in future.
The parcel arrived much sooner than I expected and the condition was good too.
I lost my parcel during pkp then they not respond my query
very fast delivery, parcel in good condition & very easy to track my order. thank you so much
U burn my RM100 credit. farker i will burn u. I seldom use Easyparcel because few times the parcel not picked up and had issues. On the other hand, the mailbox shop behind my shop delivers cheaply without issues, 100% of the time. niama ke chau hai.
they called/sms to confirm where specifically and when is best to deliver!
speedy delivery and make me so happy...keep it up team
Comfortable and satisfactory with delivery services and parcel condition
Pretty great service, amazed! Used to rely on this service since I started my online business, it is much more convenient. Thanks.
I love how they tracks using link and keep on updating the customer through messaging! Love the ethics
Rapid delivery, package arrived safely and in good condition.
Received parcel/box in excellent condition. Good job.
Good service, easy to use and cheaper price. very helpful
Booked for pgeon yesterday and they just picked it up from me. This is my 5th parcel and all deliveries is working well. Sometimes there were some little hiccups but Easyparcel team is able to help me swiftly. Recommended for online sellers as the price is really attractive (RM5.90 for 5kg) and service is good.
poor service. does not reply to problems. No hotlines and still proud of it. I am now pending over 15 lost parcels and money stuck in the account. This company is terribly irresponsible.
Should be renamed UneasyParcel. Treat this solely as a courier comparison platform and go elsewhere to send your goods. After dealing with UneasyParcel via online chat and email, I realize it's worth paying the difference for good service because UnEasyParcel's staff repeatedly tells me not to send the things I need to send. Even when I argue that I've sent these items via courier and tell them which ones accept what items. Maybe UneasyParcel wants to keep it easy for itself by only sending documents, clothes and toys.
If you are planning to use EasyParcel, please make sure that you take photos of every single parcel together with their weights. Sent 12 parcels to Singapore of which all were of similar weights. Aramex International disputed the weights of 3 of my parcels. Despite providing evidences [customers' invoices and weights of my items (t-shirts)] that Aramex International's weight disputes do not make sense, EasyParcel came back to me with 3 blurry photos from Aramex International and that's it! Lesson learned! After I've finished the credit from my current top-up, will source for another more reliable shipping platform with better customer service.
very convenient pick up by Pgeon. Thanks. I no need to queue to deliver my item.
Very affordable price too.
Jangan .So bad .Worst. Listen to me and dont ever use easyparcel again if you love your customer. It will give your company a bad name . trust me .please dont use easyparcel.
Received sms on delivery schedule. Goods received on schedule.
Poor pick-up service time wise. Never experienced pick-up as booked. Always 2-3 days late. No solution provided by customer support. Not recommended if prompt delivery affects your business. Easy Parcel should make it CLEAR that pick ups are ALWAYS missed before accepting payment for their services .
Except for the missed pick up date that i need to reschedule pick up date,everything is smooth and parcel received in good condition
Not recommended. Bad service. Can not comunicate with easy parcel if there is a problem especially the item is not pick up, until the customer is angry.
As a seller, I have lost the customer, and my rating is falling as a trusted seller, not because of my fault, but one of easyparcel, and also the wrong person and the loss.
Easyparcel is just a good service point, low price, but it's a good service to know what it's like. Make a report, no matter what the email is. Easy parcel is like no one works. Because it's a chat, no call, no email is sent back.
Sy was very disappointed with srvis easy parcel. Money can be refunded x can.
Very efficient delivery service. Highly recommended.
Easy Parcel doesn t make your life so Easy after all. What a joke! FAKE & SCAM! GO READ the NEGATIVE REVIEWS in FACEBOOK! Do not go for these intangible platform online services because if anything goes wrong , you cannot contact them. Easy Parcel is also very bad at choosing and managing their third party courier services. One bad courier company, tarnish the rest. My advise - Next time go for reputable ones like Poslaju or DHL (walk in)!
Easy to make booking and good service
Would definitely recommend to my family and friends.
Five days from Malaysia to Denmark and detailed tracking all the way :)
Prompt delivery only 1 day after receiving notification
Absolutely lousy services, collection of item was missed and even before the collection time, i reminded the customer service on the pickup of item. All they can say is "we have sent the courier service provider a reminder". The system only registers that the order for this shipment is received ,nothing further.
Information of the delivery was sent via SMS, which also allowed me to track the parcel.
Before i know about Easyparcel, i need to manually write customer details on the awb, bring my parcels to courier office and queue up at courier office. Now, i can sit at my house while printing the consignment note and wait for the courier to come pick up the parcel at my house. Easyparcel helps to make my life easier and convenient.
Very satisfied. Although I wrote the wrong address, the delivery person quickly sent the goods to the correct address. The waiter also wrote back quickly.
Need to choose a good delivery service company like CJ century, otherwise avoid to choose poslaju to pick up as too much delay during period of MCO.
I received my parcel fast and in good condition despite during the festive seasons.
If I can rate negative stars, I would rate them -5 stars! Waited the whole day for pick up of parcel, talked to them to check and make sure parcel is picked up today, but STILL NO ONE CAME TO PICK UP my parcel!! Useless company, terrible service, absolute regret giving them a try for parcel delivery!
Would have been so much easier for me to just send it MYSELF.
Blardy useless!
Reply to easy parcel : DON'T BOTHER! I have dropped it off to the post office myself after 2 days of NO pickup. First and LAST time of using your service.
received my parcel safely and the driver called before picking up as well!
Servis sangat slow. Teruk. Barang kena hold dah nak masuk seminggu. Bila nak hantar?
Bad and slow service. The company hold my parcel for no reason. Been waiting for almost a week. No contact number/hotline provided, just an email for customers to reach. The HQ told me that they are trying to push my parcel for delivery, but nothing happen.
Super fast delivery .
Received in excellent condition.
Very happy
Thank you.
EasyParcel uses third party courier services to deliver packages from point A to point B. If all goes well, I'm sure they're a fantastic service to use. However, in the event of mismanaged packages/delays, the courier service will not entertain your calls/requests. You will need to speak to Easy Parcel (who are only available via live chat and email) and try to have a three way resolution between customer, easy parcel and the courier service. You can ready all their negative reviews - they are all related to how unhelpful their customer service desk is.
I shipped my package on 29th July. The ETA for delivery was 03rd August. It's 07th September today and I still have no update/clarification/ETA from TNT or EasyParcel on my package. You can't speak to a supervisor or escalate the issue because EasyParcel is a live-chat/email platform only. They won't give you any refund options or claim for delayed/lost packages.
My two cents - If you are sending time-sensitive / critical / expensive items - spend the extra dollar and partner directly with a good courier service (not TNT!!). It might be worth the peace of mind.
Also - check them out on Facebook and try reading the comments people have left under their posts. You can't, because they hide them. That shows a company that is willing to hide their customer complaints rather than fixing them.
******
Update: 07th September - Their customer service replies (without checking with TNT or waiting for an update from TNT) forcing me to pay an incorrect warehousing charge. I called up TNT and they give me a different story. Stay away from EasyParcel. It's not worth the headache.
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Update: 10th September - after 6 weeks, the package was finally delivered.
Their customer service is always busy and will only reply after an eternity, said will pick up but never come and pick up, if my parcel can walk, it already reach the receiver by itself. Recommending everyone to use DELVYA rather than EzParcel. Also recommend easy parcel to change their name to DifficultParcel.
easyparcel.com
