EasyParcel Sdn Bhd Review

Really bad service. I had serval miss pickup even request for reschedule and send complaint to customer support. DO NOT USE IT

I ordered for pos laju to pick up the parcel from my house but no one turned up. But that's actually pos laju's fault not easyparcel's. My experience with easyparcel was quite good and convenient. But I would definitely suggest that easyparcel should have a contact number which the customers can contact with.

Good service and help us to save more time!
Would recommend it to my friends.

I very trusted with Easy Parcel. Twice receiving the parcel nicely.

So far, fast delivery. Hopefully keep up the performance . Good work!

Cheapest rate in town with the best platform. I love the sms function to send tracking to receiver.

why there is no contact to call for supporting update the status? the online tracking is update for 48hor, what is going on?

Tracker was excellent & accurate. Delivery was fast. Item received in great condition. Courier was friendly.

i really like the notification that alert me about the dispatch and tracking is easy

Very very teruk from last Wednesday I order the service until today tuesday d, no pick up at all. Everyday I make complaint and the only answer we will remind Nationwide again and pick up will be done by today. But is ady 1 week, I had make notice on this is urgent as some of the parcel is mooncake. But still festival over d, they didn't come and pick up at all. Today I contact again, Easy Parcel give me 3 options, either wait for the pick up again by today, cancel get refund or drop by my parcel to the nearest office. How come it be like this? I ask for ur service to collect form me but u ask me to drop by myself? Then why not I choose others courier service will do. Last case is Pos Laju and follow by now is Nationwide. I just curious is their problem or Easy Parcel.

Awesome customer service, on time every time, highly recommend.

I prefer it to be called difficultparcel, no one coming to pickup parcel and customer service never pickup call at all. Not sure about other area, however bukit raja and neighbouring area get very poor service. Everytime I arrange for pickup, it will end up that I have to refund my payment. Very poor service.

Not even have a phone number. Find their live agent need for few hours only reply. Previously still got people to respond. Now got urgent also dunno who to find. I call to the delivery company ask why they did not come and pick up. They say easyparcel have cancel. But my credit have deducted and status still showing waiting to pick up. Then I try to cancel it also can't. Damn poor and slow respond from their customer service.

Thankful for the constant updates. Highly recommend EasyParcel as it helps you keep track of your parcel. 10/10!

Pgeon delivery: Drop off parcel on 14 Feb 2021, and only collect on 22 Feb 2021, which is 8 days later. and deliver on 25 Feb 2021. Do you expect receiver to not complaint? further, comments is deleted on easyparcel rating page and Pgeon FB.

Received my parcel in good condition. The parcel received only in 5days even its from Kuantan to Labuan!! Love it

Live Chat keep reply the same for every day, every time.
No phone number to call and check my problem.
Email also keep reply will get back soon

"We receive a high volume on chat and therefore the response time may be delayed. We'll get back to you soonest. "

Customer service is bad. Parcel has arrived one week ago, I missed the call from driver so he didn't deliver my parcel, should at lest try to knock on the door because someone is inside. Called back but no response. Live chat is useless, always talking to AI only. Sent an email to customer support but no one get back to me even after one week. Now I am not sure whether my parcel is still there.

The pickup service is really poor, didn't showed up for few days when they promise they can come on the date.

Bad service! No phone number to call. Custard goods never come. From 31/3/2020 still near the town. Today is 3/4/2020.