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Review of EasyParcel Sdn Bhd

EASYPARCEL SG - DISHONEST! Made a booking for a in...

EASYPARCEL SG - DISHONEST! Made a booking for a international delivery via UPS. Bought a size S box from Singpost (31cm x 23cm x 9cm), actual weight was 900g - 1kg & i indicated 1kg when i booked & declared the measurement of the box. I was unaware that i needed to input the higher weight (actual/volumetric weight). Plus, in that booking page, it says "Sending large item? Calculate the Volumetric weight here." I didn't know what Size S would be consider a large parcel.

A few days ago i was charged by EasyParcel for weight discrepancies & they allowed UPS to charge me for a 2kg volumetric weight when the volumetric weight of my parcel is only 1.28kg.

I understand that i have made a mistake on the weight when i made the booking & is willing to pay for any shortfall. However, to charge me based on 2kg instead of 1.28kg is not right. When asked how did UPS get this 2kg volumetric weight (because i'm well aware of the box's measurement since it is a Singpost Carton - Size S), they refused to answer me.

If right now EasyParcel is allowing UPS to charge me based on a 2kg parcel instead of a 1.28kg parcel, probably in future, regardless of the parcel's real actual or volumetric weight as declared truthfully in the booking page, eg 1.1kg, 1.3kg, 1.4kg, their courier partners can just round up the figure to a whole number (2kg, 3kg or any figures they like) & charge us for weight discrepancies after that.

Before you decide to make a booking at EasyParcel, please that note that whatever prices that you see on their booking page, might not be the real price that you'll be paying. Because at anytime, their courier partners can just come back & say that there's weight discrepancy & they will just charge you immediately without providing any justification.