I had ordered flowers. The flowers were lost at the hospital and are sending another arrangement at no extra cost to me. Great customer service!
Eastern Floral is my go to for flowers. They're always helpful and always deliver great flowers on time - even when I order the same day.
Found them after doing a Google for florist in Grand Rapids, called them told them how much I wanted to spend, and where to send them to. They made a great arrangement of flowers for my great uncles funeral. Thanks so much!
Alayna and the entire team Eastern Floral pulled off a last minute delivery for me when I was traveling out of town. They are support customer focused and super friendly! I am a customer for life! Thanks Alayna and Eastern Floral!
Very polite and helpful. They have great knowledge of flowers.
We recently worked a wedding together and the floral design was fabulous. Molly designed this bouquet, and Rachel was so pleased! I especially loved the deep magenta calla lilies! So unique!
Eastern Floral has never failed to deliver Beautiful flowers to my folks back home, and I never fail to hear how happy it makes them. And with the helpful reminder you can choose to set up, I never miss Mothers Day!
Tasteful arrangements. Cash and carry case with very nice bouquets ready for your needs!
Had a great experience placing a last minute delivery, with some last-last minute changes to boot! They were able to make the arrangement requested, and were so helpful in making the needed updates. Absolutely went above and beyond!
Got a dozen roses for a great value. They have a nice selection, convenient location and the staff was very friendly to boot.
Excellent customer service. Super easy to work with and they made sure I got exactly what I wanted. Would definitely recommend!!
Paid for a $95 bouquet, only for them to be dropped off outside of where they were supposed to be delivered in 10 degree weather. The delivery driver made no attempt at calling Me or the recipient, so the bouquet was left out for over 4 hours and ended frozen/dead. I wanted to surprise my girlfriend with fresh flowers on Valentine's day while I was out of town. Unfortunately I walked in the door looking like I had stolen flowers that were put on someone's grave in the cemetery that morning.
Got the flowers delivered very quickly. They were beautiful. First time using these guys, but definitely wont be the last!
Molly from Eastern floral was amazing! She was supportive and helpful when we had to change our plans from a large wedding, to a intimate ceremony due to covid. She also did a fantastic job capturing the look I was going for in all of my flowers. Everything was delivered and set up on time, and exceeded expectations. I would definitely recommend to anyone in the greater GR area! Event date: 10/17/20
Eastern Floral's arrangements are always gorgeous and well done. When placing an order by phone, the operators are helpful, friendly, and knowledgeable. Best in the area, highly recommend Eastern Floral for any of your floral needs!
The lady's were very nice and welcoming. I went in with no plan and the really set me up with a beautiful arrangement. The flowers were for my anniversary. The were the flowers that were in my wedding. The box worked great for transport and the wife was very happy.
This business reached out to me to make things right when I was dissatisfied with the quality of a costly balloon bouquet sent to a friend in the hospital. Their willingness to make the customer experience a good one is appreciated. The individual who took my original order via phone was pleasant and accommodating, even calling the hospital to confirm the recipient (in ICU) was cleared to receive the balloons.
I went in thinking they were pricey and posh. Boy was I wrong! Very affordable arrangements and the staff was so helpful and knowledgeable. Needless to say this will be the only florist I use. And they're on the opposite side of town from me so what does that tell u?
I worked with Molly and the team at Eastern Floral for my wedding reception last month, and I could not have been more pleased with my experience. The floral arrangements were a highlight for me, and Molly seemed to completely understand my vision from our first meeting. My bouquet took my breath away, and the floral decor turned out exactly how I had pictured it. Highly recommend!
Great customer service and lovely arrangement! highly recommend
They have poor business practices and represent competitors in negative manners on search engines so they can gain notoriety in a dishonest manner. I would not recommend this company for this reason alone. If they are this desperate for business that should be a strong enough reason to not go here. Shameful.
Always deliver high quality. Recipient is always thrilled.
Reached out to them at like 4am a week ago to do a delivery the same day for a family members birthday. Anytime in the day selected, they attempted delivery bright and early by 11am. They were unable to reach myself or my family member for the delivery and made multiple attempts at delivery for us still. She was finally home the day after that and they delivered her beautiful flowers. They are stunning and can't believe how good their service is. Highly recommended!
Beautiful displays and large seletion of plants and flowers. Will create any design you choose.
Eastern Floral did an amazing job with my wedding day bouquets! I wanted something beautiful and simple and they did just that. I can t wait to preserve and display them in my shadow box! Also, Molly who I worked with was very professional and so sweet! She made sure I had exactly what I wanted. <3
Eastern Floral is the BEST! Orders are taken with the utmost courtesy, knowledge, and accuracy. I never have to wonder about mistakes or if my delivery will be timely. Every arrangement is gorgeous and receives numerous comments from visitors. And those from our congregation who receive flowers say they last longer and are more beautiful than any others they receive. Northland Baptist Church has a florist for life in Eastern Floral!
Every time I surprise my wife with flowers from Eastern Floral, she loves them. The flowers are great, arrangements are amazing, and the price is nice. It's difficult to beat Eastern Floral in terms of quality and value.
Creative arrangements and awesome gift shop. Very nice place and atmosphere.
A hidden gem for a gal like me! And here it was on a corner that a must've driven by a thousand times. Not just a flower shop! Something for everyone in every price range. Have your wallet and some time because you will enjoy looking around and I guarantee you will leave with something. This will be a new favorite place for me!
Eastern Floral is an extremely high quality floral shop that has been here in Grand Rapids for as long as I can remember. Whenever I need special flowers for a special occasion, I know that I can rely on Eastern Floral to do a wonderful job no matter what. I highly recommend Eastern Floral.
Eastern Floral is AMAZING! My husband sent me flowers "just because", and upon delivery, I noticed one of the flowers in the arrangement was snapped. Mild bummer, but I called Eastern Floral and they quickly took ACTION. They offered many solutions, and ultimately we agreed that they would deliver me a few new flowers to replace the broken one in my arrangement. GREAT! Welllllll, instead, they delivered an ENTIRE new arrangement to me. WOW! That is amazing customer service. I immediately called them and thanked them for their amazing service! Over and over again, I was told on the phone by their rep, "We want you to be 100% happy with your flowers, no matter what! So we will do what we need to do to make that happen." This kind of customer service and care is unheard of these days. 5 stars! Will definitely be a returning customer!
Beautiful floral, adorable gifts, and friendly staff!
Flowers are always delivered on time and look as good (often better) than the images shown online. I receive compliments all of the time about the quality of the arrangements that we order from Eastern Floral. Highly recommend.
I called needing same day delivery. They were amazing!!!! It was for my bosses Aunt who passed and being from MS I am not familiar with the area. I went out on a limb and called them. Great experience! Thank you so much for helping this Mississippi girl out.
In the past few months I've had to order three different sympathy floral designs. Each and every bouquet I have ordered has been absolutely STUNNING! They always exceed expectations! When I called (last minute-after the holiday) I asked that they use birds of paradise since that was my friends favorite flower. They sadly told me they were out, but would try to get them in. I was pleasantly surprised when I found out they went out of their way to get my friends favorite flowers in for me!!!! I wouldn't order through anyone else!! A HUGE Thank you to the Eastern Floral Team!
My orders are always delivered when and where I specify and the recipients are so pleased they send me a phone picture to thank me.
Carmen does amazing things in the Greenhouse. If you want great indoor plants talk to her. She is the best!
It's a very beautiful business to visit, staff very friendly and helpful...prices we're great and I'll definitely be going back
I haven't been in here in eons! Nice selection of flowers and gifts. Very nice staff. They even had a discount area with some great deals. A bit pricey for some things, but it was a fun shop to browse.
Delivery and communication was great. The flowers are pretty but I was hoping for a little more impressive bouquet for $63. The recipient really liked them so I will give four stars.
I forgot and didn't order my daughter a corsage for the daddy daughter dance until the day before. The first florist I called was rude and basically laughed. Eastern floral was wonderful. Their staff was great, helpful and got it done in time and beautiful (and reassured me that it was fine)!
Alayna's v3ry pleasant and helpful. She mentioned that she loved the song "Bernadette" by the 4 Tops so I played it. Gotta say she got rhythm....
Ordered flowers over the phone for a special birthday. The arrangement was fresh and modern and exactly what I was hoping for - and receiving a photo of via email was an unexpected bonus! Thanks.
Eastern Floral is a little pricey but they have beautiful merchandise and the employees all treat you very well! I have never been disappointed.
Easily sent flowers without having to leave my bed. Easy to navigate website. Can give special delivery instructions for work deliveries
I have nothing but good words for the gals at Eastern. The people that I gave the flowers to were so very pleased with them. I should have taken photos of them. Next time I will.
The folks at Eastern a Floral are wonderful! My wife was traveling during Valentines Day, and I ordered some Lillys to be delivered to her hotel. They exceeded my expectations with the arrangement! I would highly recommend this business!
Molly was great to work with for our wedding this past month. She knew exactly what I wanted despite my ideas not being fully formed, and she offered suggestions for table centerpieces that would fit into our budget. During our picture taking time before the ceremony, one of the groomsmen knocked the top of a flower off of his boutonniere and they were able to fix it up on site for us. Everything went really smoothly and she made the experience stress free.
Eastern Floral did an absolutely amazing job for our recent wedding! Molly and her crew are so easy to work with, friendly, and talented beyond belief. They were willing to work with our budget and they were very helpful with the steps along the way. Molly in particular is SO creative and sweet! You won't regret having Eastern Floral as part of your big day!!
Eastern Floral has delivered gorgeous arrangements in a very timely fashion. Very pleased with the service and flowers I sent.
Eastern Floral does a great job from start to finish. They have great options, because I was able to see the various selections of bouquets online... then was able to call up and ask questions plus the associate taking my order was very helpful and knowledgeable regarding the flowers and even location to my wife's work. Highly Recommend.
Eastern Floral continues to deliver lovely arrangements on time and consistently provides superb quality. Their customer service staff members are patient and helpful in all regards.
I have been using Eastern Floral for many years and have never been disappointed always pleasant and helpful.
Always great arrangements. Helpful staff and great prices!
Eastern Floral has never let me down. Their arraignments are always beautiful and their delivery fee is very affordable. Keep up the good work!
I made the order online which was pretty easy to do. One of the few shops in the area that were able to get the order together and out the door to the address specified. Wife loved the quality and arrangement of the flowers. The vase was also much nicer than we were anticipating. No complaints from either of us.
Eastern Floral did our wedding on 2013-09-01 at Bay Pointe Inn on Gun Lake, and they did an amazing job. We had them do our centerpiece flowers, boquets, cocktail tables, and flowers for the guys. Everything went very smoothly, they setup on time, everything was correct, and they accepted the returned vases we rented the next day on labor day. I would definitely recommend them to anyone, especially at Bay Pointe because they had far lower delivery fees than other places we looked at. They even took a bunch of pictures from our wedding and put them up on their site!
Amazing selection, service, and prices! So glad we found this place! Will be making special trips to GR just to visit this place!
They charge about $500 for 100 roses I am cable of getting them for 100 dollars... These and other flower shops rip you off You can get 500 roses!! for only 700 Only thing u have to do is clean them and set them up But is much better than 500 smh
I called Grand Rapids location to have Valentine's day flowers sent to my girlfriend at work. ( spectrum health) i didnt have address so i had to call back. When i did, I got the Holland location. They didn't identify the location so i presumed i was talking to Grand Rapids store. Gave them the address to spectrum health. Had to pay upcharges cuz it had to be delivered by noon. At 11am they called and said she didnt work there and asked if it was lakewood location in Holland. I asked how i got Holland location and said they answer each others calls. Long story short. She DID NOT recieve the flowers because they assumed spectrum was just down the road and never bothered to look at the delivery address. To clarify this is the Eastern street location and Holland location. Very unprofessional....to say the least they probably whipped something together at last minute and still didn't get there in time. I asked for a dozen red roses and they sent 3 pink roses in a vase with a couple lillies and bunch of filler. NOT HAPPY.
I use Eastern exclusively for sending out flowers or plants to employees for various reason. The product is always excellent, Website easy to use, and if there are any issues, Eastern will respond quickly and take care of it.
Quality and presentation of the flowers were fantastic! She was extremely happy.
I bought some red roses well over a week ago now and they are still going strong. The customer service was outstanding as well. I bought roses from a few other places in the past and they have died within a 3 days. Eastern Floral is my new go to florist from now on.
I usually wait to the last minute to send flowers. Service is always exceptional, and flowers are lovely. Live flowers are not inexpensive, but they're entirely worth the purchase price.
They are very friendly and helpful. They help me design a personal beautiful corsages for my son and his date. For his prom.
Professional and courteous my request and order was well taken care off via phone call
Highest quality and most reliable floral business for more than the 30+ years I have lived in the Grand Rapids area.
Always pleasant and attentive service with a wide variety of options from which to choose.
I had a bit of a snag with one of the delivery representatives, and expressed the issue to Eastern Floral. Not only did I receive a personal phone call explaining that my input has been received, but has also been addressed, and they are sending an apology gift my way. The representative that called me was kind, polite, and represented the company with an extraordinary level of professionalism. This is so heartwarming and is exactly why I will continue to do business with Eastern Floral. They did an amazing job of repotting one of my orchids and have consistently gone above and beyond to ensure I have an experience with their company that exceeds expectations.
Delivered on time for memorial and beautifully done.
High-quality flowers. Checkout process was simple and offered Paypal as a payment option. Delivery was fast, delivered within 2 hours of placing the order, even though I choose to deliver at any time. My girlfriend was super happy with the flowers! I would definitely choose Eastern Floral again!!
Using my husband's account!- Mine and my maid of honors bouquets were absolutely gorgeous!!!! Better than I even imagined!!!!!! Molly knows what she's doing and is very talented at her job :). I would recommend them or her specifically to anyone! My bouquet was so unique -Lex Cope
