I called Grand Rapids location to have Valentine's...

I called Grand Rapids location to have Valentine's day flowers sent to my girlfriend at work. ( spectrum health) i didnt have address so i had to call back. When i did, I got the Holland location. They didn't identify the location so i presumed i was talking to Grand Rapids store. Gave them the address to spectrum health. Had to pay upcharges cuz it had to be delivered by noon. At 11am they called and said she didnt work there and asked if it was lakewood location in Holland. I asked how i got Holland location and said they answer each others calls. Long story short. She DID NOT recieve the flowers because they assumed spectrum was just down the road and never bothered to look at the delivery address. To clarify this is the Eastern street location and Holland location. Very unprofessional....to say the least they probably whipped something together at last minute and still didn't get there in time. I asked for a dozen red roses and they sent 3 pink roses in a vase with a couple lillies and bunch of filler. NOT HAPPY.