East Charlotte Nissan Review

Mr. Nolan thanks you so much for their excellent service.

Thank you Nolan!! Is always a pleasant experience when you take care of us

I purchased my third vehicle from Norman Craig. He is very knowledgeable and professional. I have always had a great experience.

Detailed information was provided about the service. Excellent customer service.

Purchased my new car from Mr Digsby Go check him out for a great experience

they helped me with my choice ... Jorge Rodriguez great

Thank you Fredy Awesome ! Much better than lake norman

I have been shopping with East Charlotte Nissan for several years now and my most recent experience didn't fail me. We purchased a Nissan Sentra with the assistance of Ron Digsby, he makes our shopping experience GREAT. We have purchased our last 7 cars with him. If you are looking for a new or used car go to East Charlotte Nissan and ask for Ron you wont regret it!!

A pleasant trip to the car dealership for some service work. Sounds unreal doesn't it? But, I was immediately welcomed, pleasant wait area, but I wander around and look at the new cars. In the process I was greeted by a sales person, Bob. No pressure to trade, and a most pleasant conversation about Miata's. I will be seeing Bob when I am ready to trade. It's really a good experience, I suggest you give them a try.

Ms. Cammie at check out was awesome she has such warm caring heart and great spirit... She definitely made my waiting experience worth the wait.

Worked with Ramsey Anabtawi, he is superb. Great customer manor and very knowledgeable. He is the reason I return to East Charlotte Nissan.

Buying a car from Stormin Norman is the best car experience ive had in my 9 car purchases. He listen to your needs and wants and goes over the car with you like a fine tooth comb. If you need a car and a deal, see stormin norman at east charlotte Nissan and if you don't, that's your fault

Jorge Rodriguez was exceptional! Customer service was excellent and was very attentive of our family s needs for our new vehicle! Thank you to everyone at the East Charlotte Nissan and we look forward to doing more business with you all!

I found the people at East Charlotte Nissan to be very helpful, especially Troy. I was looking for a used Toyota Prius V and dealt with several dealers in SC and NC. After wasting time at another dealer named Rick Hendrick Toyota in Charleston SC. Troy at East Charlotte Nissan found the car I actually wanted.
The people at Hendrick did not want to waste their time helping me find the car I wanted as they switched salesman on me several times. The first experienced salesman handed me off to the greenhorn salesman and then another more experienced salesman would take him away to talk privately, like they were teaching him a lesson on the customer not to deal with. I had a car picked out to possibly make a purchase so they transferred if to their lot, and it just so happens that it was not the vehicle I even wanted. Then the greenhorn had one of the finance guys come out and tell me i would never find that vehicle in the price range i was wanting, and tried to flip me on a new vehicle. They pretty much told me to go to the North Carolina dealer that had a similar car I wanted which was East Charlotte Nissan, so I did and Troy found the exact car and and helped me find the right financing and everything and I am very happy with the way I was treated. Thank You Troy for helping me find a great vehicle, It was a pleasure working with you! Even though I am in Charleston SC I will make the drive again for any future vehicle purchases.

I would like to thank James Martinez and can t thank him enough for his help and knowledge about the car that I was purchasing. He was really friendly and nice and had an answer for every question. I would highly recommend James for any question you have. (10/10)

A great pleasure to work with Norman, he s very understanding my needs of a car! Thank you Norman!

Mr. Kennedy is outstanding, very professional and understands exactly what I need from the very short time we ve known each other. I honestly recommend him to anybody who wants a smooth and stress free car buying experience!!

If I could give this place no stars I would. They have the worst service EVER!!! They are not on the same accord. I had one or two good experiences here out of five years!!! That s not good at all!!! I hate coming to this location. They are rude and the salesmen are very pushy. I want to come to this place and get whatever service I m getting in peace without the lies and the multiple quotes of a service. Instead I m constantly being hounded about trading my car. They want to say you have a lot of miles, tires are bad, something could go wrong and then you are stuck. I have two years left to pay on my car and I will never purchase a car from this location AGAIN!!! They do not care about what is in the best interest for the customer. Stay away!!!

Place was great but what made it awesome was Darrell. He helped us get into a new-used car. He was patient and gave us all the right options that we needed. Awesome! And our new car is awesomer!

I just purchased a car over the weekend and was extremely impressed with the service I received from everyone that worked in the dealership. I worked primarily with Jake Cole throughout both of the days I was in there and he went above and beyond to make sure I was being taken care of, all of my questions and concerns were being responded to and that I had the best experience possible throughout the transaction. Even though the deal has been completed, he has still made himself available for anything I may still need. I highly recommend this dealership if you are looking to work with incredibly helpful people with great attitudes.

Great experience! Quick and painless process. Worked with a great rep named Cole - definitely ask for him - you won't be disappointed.

I am going to them for every scheduled service for past four years.

Everything was perfect. Excellent customer service from everyone.

Update to my experience....

East Charlotte Nissan covers up serious issues with their used cars. Then they dont stand behind the cars they sell when serious problems come up not even a month after purchase. They take advantage of people that don't have a lot of money to spend on a car to begin with. I'm a single mom of 3 and bought my daughter a car so she can go to college.

After buying what I thought was a decent reliable car for my daughter it turns out its a money pit!! I only purchased the car a little over a month that ago and already dropped $650 into the car. More issues came up this week totaling another $1500 to prevent the engine from ceasing up. Immediate attention is required and the car can not be driven unti these repairs are complete.

Thanks Jake for selling my daughter first car... and big fat lemon!! Hope you enjoy your commission!! Thanks for taking food out of my kids mouths so i can repair the crap you sold us.

Great experience my A#%!!

Great experience buying my daughter her first car. Jake Cole was our salesman and he was so helpful!!

We already knew the car we wanted to look at but Jake took the time to go over all the features of the car with us. It's a manual and my daughter never drove one before. He took the time to give her a lesson and she was actually able to drive it a little before we even left the dealer.

This is the personal touch and quality customer service that makes for a memorable car buying experience. Thanks for all your help Jake!! You should see my daughter go now... thanks to you!! :-)

Service Department is horrible! I have purchased 3 vehicles from East Independence Nissan and can promise my 4th will not come from them. On the second vehicle I purchased a plan for free oil changes and tire rotations so I was stuck with going there for service. The third, 2016 Maxima came with a free service plan so again I'm forced to go there if I want to take advantage of the plan. The wait is always a minimum of a hour and half every time I'm there (for oil changes). My sunroof on my 2016 Maxima has been broken since I got the car. I took it in once and they kept my car for 5 days to do nothing. They were supposed to be speaking with Nissan to decide what they were going to do. I called back 3 times with them still having no answer promising to call me. Well, another 2+ months and still nothing. Just called again to find out the original guy was no longer there in the service dept (I wonder why!?) and even the other guy that promised he would take care of it never did either. Love Nissan - dealership sucks!

Ramsey in service is the best! He took great care of me in a timely manner. Appreciate everything they do!

Recently purchase an 18 frontier and I can't be happier with my decision. Thank you James Martinez and East Charlotte Nissan for all your help!

Brandon Hunt is an awesome salesperson . I recommend any one looking to buy a new car ask for Brandon Hunt!!!!!

Took the car to dealership this morning due to an issue with the battery that was changed recently and they were quick in getting it checked and trying to make necessary arrangements to get it fixed. Huge thanks to Delores for her attention to details and amazing service.

We were very well attended by Mr. Jorge Rodriguez gave us complete information.

Derek Robinson is a fantastic sales person. He listens to what his customer wants, and finds the right car for them. I walked into the dealership only to test drive, in fact told him I would absolutely not be buying a car today, and then left with a showroom model.

I would really like to thank Daryl Bacon for providing excellent quality service in the sale of my 'new' nissan rouge. Very happy with the overall experience and how Mr. Bacon handled the entire sale. He was very knowledgeable and wasn't 'pushy' at all.

The service was excellent from the moment I walked in the door. They negotiated with me on my monthly payment and down payment. Perry Flythe, Julio, Mike, and Johnathon were so helpful and understanding.

Michael Rouse is hands down the best ever! I was so convinced I was stuck in my Ford Escape for life but he managed to get me out of it and into a brand new Altima! I m so beyond happy and cant thank him enough for helping me!!! Everyone at this place was super friendly and accommodating. They opened the doors, made sure to check on me in case I needed a drink, and even had burgers and hot dogs if I was hungry! This place is amazing and I will forever recommend seeing Michael for any of your auto needs!

I scheduled an appointment for an alignment this past Saturday.
Less than an hour later it was done.
Charged me $117 but did not have diagnostics paperwork to give me on the before and after for the alignment.
I thought that was odd.
Drove off and came right back because there was no way that anything was done to my car simply because It was pulling more to the left than it was before I came in.
I waiting as all of the service advisors looked at me and walked by but never said a word... knowing that I just left 5 minutes ago. I asked if the alignment was actually done? Was told yes but no paperwork nor did the tech ever come to talk to me about it.
I was asked if I wanted them to look at it again, ofcourse I said, It wasn t even done the first time
And if he attempted it once and couldn t get it right there is no way he is gonna get it right a second time. Latrice immediately refunded my money. No manager or other advisor even came to talk to me about it.
I believe Latrice is new to the car world and didn t know what to do or even that I m suppose to get diagnostic paperwork from my alignment.
She and the other lady are nice but the other service advisers are totally in the wrong business, they didn t even try to help her with this situation, I feel because the others knew that the tech didn t do the job.
I m am a business owner and and I would have dismissed all the advisors and the lazy tech that was assigned to do the job.
This service department has a lot of problems and sure hope that the service manager is made aware of this for I have not reached out to him/her as of yet simply because there is no way I would ever do business here again.
* Poorly run and poorly trained.

Great customer service. Ron was my advisor and he was very helpful and nice. Answered all of my questions thoroughly. Service was great. I purchased my vehicle through Scott Clark (horrible experience) but take my car to East charlotte to get serviced every time because the staff is great and very knowledgeable!

I had a great experience buying my new Maxima from East Charlotte Nissan! The folks there were professional, knowledgeable, and great to work with especially my sale person Von . I really enjoyed my car buying experience. If you are looking for a new car, I recommend visiting the folks at East Charlotte Nissan. They are the best

Thank you Fredy for your very kind service. I recommend it, ask for it! Thank you!

Brandon Hunt was awesome, I had no intention to buy a car today but Brandon showed me the benefits of his program and it workes for me. Thanks Brandon.

The service advisor who helped me was phenomenal! No complaints at all, he kept me informed, moved quickly and was very nice.

The dealer? Eeh that's why it gets 4 stars. It's very hard to talk to anyone before my appointment, hard to get clarity on the car rental process. They are very busy in the service department and I don't blame them.. Nissan cars break all the time so yea. But overall I would recommend, just don't expect to have an easy time talking to people before you go.

I grew up always wanting a car of my own. Something of true value that would help me build my credit.

Thanks to Mr. Ronald Digsby at Chalotte Nissan, my dreams are becoming a reality. I love my car. It can with all the tech packages I could ask for and the best safety features. I never knew car buying could be such a walk in the park.

Thank you Mr. Digsby and Charlotte Nissan! Looking forward to more future business and wonderful car buying experiences.

I bought a use 2011 car back in may 2014...8 months ago! When i bought my car i had to take it back a week or so later because the oil was never changed! I bought the car with around 50000 miles on it and every time i have change the oil its always been SUPER dirty BLACK when iv been changing it with synthetic oil! The last time i had my oil changed i wasn't even due for a oil change but my check engine light had come on! I took it to two different reliable auto shops that work and know alot about the type of car i bought! The oil ended up being changed twice to make the light go off! last week i was 1000 miles away from an oil change and the light has come back on i got the oil change again and the oil is BLACK again!!!! i have my mechanic clean the throttle body because its COVERED in carbon and my oil looks like its been ran for over 30000 miles when i only went 6000!!!! I called EAST CHARLOTTE NISSAN and they tell me to bring it in so they can look at it! They pressured me in to flushing the motor "witch iv always been told is bad and not to do so" So i refuse so they say they are going to "check it out" and will call me! I had to call them SEVERAL times, with no response from anyone. I finally kept calling and spoke Spencer (service manager) and basically was told me there is nothing they will do.

I am woman, and have never felt so taken advantage of by a company before. I have since found out that there was NO SERVICE record on the truck. There could not have been any oil changes, done on this truck. I was told there was a very good maintenance history on this truck. I am now left with a truck that was abused and never taken care of and i don't no what to do because if i trade it in i will be doing the same thing Nissan did to me, sell a car knowing it was poorly maintained before i purchased!!!

I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE BECAUSE OF THERE UNETHICAL BUSINESS PRACTICES.

in response to Spencer Yesterday i contacted the dealership after taking my car to GMC and finding bout iv spent money on a car that has a 100,000 mile warranty on it! I was NEVER told this when i bought the car witch should have been known if my car would have been properly evaluated before being sold! So i called asking for the 285 iv spent on the car that i never would have had to spend if i would have been told about the warranty! So after my car being with them last week and all the problems and complaints i have made to them i have now received a phone call back over 24 hours AFTER leaving a voice mail! Spence told me Gerald would contact me back to let me know about the 285! Gerald HAS NOT called me instead Spencer "who told me before its not his department" called me back to let me know Gerald has denied me the refund of 285!!!!This dealership takes advantage of women and They are the worse about calling people back and dont care bout how they treat the people that spend money with them and buy cars all information i was given has been lies from them!

If you want a great deal and service go see Storming Norman

Wonderful the LADY that helped me did a great job she's a PRO! Thanks

Mr. Nolan provided great customer service in the service department. He was professional and kind. He clued me in on all the special promotions Nissan was offering at the time. He was also honest with me about the condition of my vehicle. I will be back next month to purchase some tires at this location! I Highly recommend this place!

Unethical behavior through and through. Will say whatever it takes, no matter how dishonest, to get you in the door. Shame on you Nissan for allowing such business practices to take place.

Ronald Digsby took care of me and my search for a car. If you ever in search for a vehicle go see Ronald Digsby.
Jennie Williams love my new Nissan.

Let me know cut and dry they don't work on transmission or help...its 4500.00 or have a good day

Ronald Digsby was great to work with He took care of me and my wife Lillian Martinez

My family at East Charloote Nissan ROC"S !!! very satisfied customer!!!

Friendly staff, a friend of my just bought a car. We had a great experience talking to Karen Duarte she answered all the questions and concerns we had.. if you're looking to buy a Nissan I highly recommend her great car seller.

Thanks Anthony Martinez for my brand new Altima. Great place

If you plan on buying a truck, look elsewhere. When my husband and I first arrived, we told the first salesman that we wanted to look at the Titan and see some pricing. He took us to where all the pick ups were lined up and pointed and told us there they were. When my husband started asking about different off road options, our first salesman fled the scene to find someone else. The second salesman came and did seem to at least know what a pick up was. However, once we started asking about different options, he seemed very confused. We followed him inside so he could check on the available options. After about 5 minutes, he said he would check and be back. When he did return, he handed us the price of one of the pick ups on the lot. Once again, he did not check on the options available and inform us what they were or the prices. He could not even hand us a pamphlet. Ridiculous. We full well know we will be spending more in the options we want, but would like to know what options are available and the pricing. Not sure why they couldn't handle this.

Absolutely wonderful experience from beginning to end....Julio was an exceptional salesman who helped us find the perfect car.

The best advice of George Rodriguez.
Recommended

Bought my first new car. Car buying experience was awesome thanks to my sale person, Rafael.
Only reason I bought this car was cause of him. whats set them apart from their competitor's was their salesperson and the car buying experience. If anyone decides to go to east Charlotte Nissan, please ask for Rafael for EASY car buying experience. Ty bro, will def buy my next car from you again.

Thank You,
Badir Khan

I have had the pleasure of being a guest at East Charlotte Nissan, working with Jason Meade. He was nothing short of amazing. Very patient and extremely helpful.

Brandon Hunt was not PUSHY. Took time with elders. Made sure we felt comfortable with new technology.

I had an excepted visit at East Charlotte Nissan due to car problems with my 2009 Rogue and Tom Robinson grace me with his patience and expertise. After showing a few options and drove off the lot with a 2016 Rogue.

Everyone in the dealership made me feel special and at home. Thank you all for ending my 2016 year in style. Nemo, Kevin, Abigail, Felesia and Tom you make a 5-star team.

Brandon Best is THE BEST salesperson! He is so patient and not pushy!! I love my new 2017 Nissan Altima SR and I love the price even more! Everyone at East Charlotte is so nice and accomodating. I'm getting leather installed and Felesia has been wonderful to work with as well!

I am somewhat disappoint. First, I tried to call and make an appointment and no one would answer the Service department's phone. When I called the main number, I was switched to the Service department to no avail. I eventually went online to make my appointment. When I arrived for my appointment, the Service representative did not have my online submission because he asked me what were my problems. I dropped my car off at 0930 hours and went home. At 1430 hours, I still had not heard from the Service rep., so I called to find out the status of my car and how much to fix it. The Service rep. did not know and had to confer with the mechanic. I was surprised that he did not know after leaving my car 5 hours ago. I also requested to have a multi-point inspection done. For some reason, it was not done. I'm getting ready to take a road trip and I wanted to make sure that my car would perform with no problems. The Service rep. assured me that everything was okay, but he did not have the multi-point inspection. The dealership needs to step-up game.

Brandon was awesome! He helped negotiate a great price and I was able to leave with my car the same day. Great customer service and very personable. Go see Brandon!

NORMAN IS THE MAN !!! I've had my fair share of issues with E. Charlotte Nissan. 1) Not getting BOTH keys 2) Salesman lying 3) Documents being mishandled. Despite this, Norman has handled every single problem with honesty and great character. This is my first car purchase experience and he didn't use that to his advantage. Norman is a honest man and brings great quality to this dealership. If you need help, have any issues or want to purchase a car. Start and end with Norman!!!

Perfect service from Donnie Miller. He was very polite, respectful and helpful. I left satisfied.

Awesome experience buying a car here! The staff is very nice! Ask for Jeremey he s the best!

Very pleased with my service here, I will be referring my friends and family to Anthony Martinez

My experience at east charlotte nissan was outstanding. The sales representitave Mr.Bacon helped me out too fulfill my needs in obtaining the vehicle i desired. Highly recommended as for Mr.Bacon when you do your car shopping highly helpfuland super friendly! 5 stars!!

DISHONEST! STAY FAR FAR away from here! I have never experienced such poor customer service in my life! They are refusing to honor the warranty on our car and have been holding our car hostage for a week! PLEASE save yourself the trouble and go somewhere honest!

If I could give no stars I would. Do not go here to buy a car the GM and Sales director are unethical and dishonest. My wife and I purchase a car from them and told them we had our own bank to go through that we were buying a house and they ran our credit 6 times that day. When we complained gave us some excuses a fax letter to send to credit bureaus. They are still pulling her credit days after we brought the car with our own bank financing.

We recently bought a car and recommend Karen Duarte to help them in the purchase of their car.
-Jesus Carias

Tyrone and Jake get the job done! Jake is all about getting you what you want and Tyrone is about getting you financed. We would definitely work with them again.

I have purchased 4 vehicles from East Charlotte Nissan. My salesperson, Ronald Digsby, is wonderful. He is always honest and reliable and makes the experience really easy. Because of him and the quality vehicles available, I will always return for my car buying needs.

Had an appointment set for April 22 called in this morning around 10:30 am and to my surprise was able to have it rescheduled for Tuesday April 13 , 2021.. Not only that was told that I would be receiving a loaner vehicle as apposed to having to rent a vehicle for the next few days. Thank you.

Go see James Martinez for all your car shopping needs. Very pleased with my new family car. Took some time, but he was very patient with us and found something that would work for our current lifestyle and budget.

I'M FROM FLORENCE SC AND I WAS LOOKING FOR A NISSAN PLACE, TO SERVICE MY CAR. THEY DID AN AWESOME JOB AND EVERYONE WAS VERY PROFESSIONAL AND NICE. ETHAN THE GUY THAT PICKED ME UP FROM WORK WAS VERY SWEET AND WELCOMING. THE WHOLE EXPERIENCE WAS JUST AWESOME. THIS IS DEF WHERE I'LL GO FROM NOW ON. THANKS FROM ELIZABETH R GUNTER

Advertised price for car was $2,000 less than what they were actually willing to take. Had fine print stating to get the $2,000 back you had to make a trade and finance. It is a 2007 car! I made them a cash offer which was nearly full blue book retail and they told me to go pound sand. Sales manager Joseph called me and stated that the car was a trade in from an elderly couple who had serviced the vehicle every time with their dealership. Lie. He sent me the Carfax and there were gaps in the service record showing it had been serviced at another shop on several occasions as well. Joseph says this 2007 Nissan Maxima is one of a kind world renowned. Can't wait till I find another one right around the corner I'm going to drive it up to their lot and let them make me a top dollar offer on my "one of a kind Maxima".

My
Wait we shorter than I was advised. Everyone was pleasant

I really enjoyed everyone at East Charlotte Nissan. They were so helpful and understanding and helped me get the car that I wanted. I felt like Eldon Kennedy really helped me out and he actually listened to my story when he didn t have to. Great person to work with thank you so much for all that you do!

Unfortunately after-sales customer service leaves a lot to be desired, due to the dealer's mistake, I still don't have my license plates and I have the car parked, I bought the car for work, not for it to be parked

Go check Digsby out for your car buying experience.

I made an appointment for front struts on my armada. They called me up an hour after I dropped it off and said they didn t have the equipment to do the job so I had to take it to another Nissan Dealer. They did call me up and apologized and tried to make it right so I do appreciate that.

BEN MOWERY
HE TRIED TO GET EVERYTHING I ASKED FOR HE WAS HELPFUL

Nolan very grateful to him as a service advisor for giving me a good service

Thank you Steve Cole and the staff at East Charlotte Nissan! My new Altima is just what I wanted! Go see Steve he is honest and very professional.

Representatives were polite and helpful. Service was completed in a timely manner. I was quite pleased with my visit.

I'm just lies, they paint easy things for you on the radio and when they treat you badly and it's not as easy as they say

ATTENTION, ATTENTION! Never buy a car from East Charlotte Nissan dealer. They are not honest. They hijacked our credit card and forced us. I never liked the blue-eyed, short car salesman and the fat blue-eyed business owner. I think there are bad people. In three years I have learned that generally White Americans are not good people. Short men with white skin, merciless, insensitive, malevolent and stingy, with two blue eyes.