Herb Scott

Review of East Charlotte Nissan

I am somewhat disappoint. First, I tried to call ...

I am somewhat disappoint. First, I tried to call and make an appointment and no one would answer the Service department's phone. When I called the main number, I was switched to the Service department to no avail. I eventually went online to make my appointment. When I arrived for my appointment, the Service representative did not have my online submission because he asked me what were my problems. I dropped my car off at 0930 hours and went home. At 1430 hours, I still had not heard from the Service rep., so I called to find out the status of my car and how much to fix it. The Service rep. did not know and had to confer with the mechanic. I was surprised that he did not know after leaving my car 5 hours ago. I also requested to have a multi-point inspection done. For some reason, it was not done. I'm getting ready to take a road trip and I wanted to make sure that my car would perform with no problems. The Service rep. assured me that everything was okay, but he did not have the multi-point inspection. The dealership needs to step-up game.