duke automotive Reviews

I was greeted promptly. My service was fast and timely. I was told what was done to my vechicle and when my next service was due.
All was done with a genuine smile.

Loved the people and the truck. Al was great to work with! The business practices need to be modernized. Charging fees for credit cards and limiting card charges to maximum of $2500 is outdated. No dealerships do this! Not accepting personal checks is also antiquated. If they updated some of these business practices I would have given them 5 stars instead of 4.

I cannot say enough about the service department at Duke. I was in town for a family event and getting ready to drive home to PA when the service parking brake light came on in my 2018 Chevy Traverse. I showed up on a Monday morning and even though they were busy, Tommy and Sonny hooked my car up to check the codes and got me on the road in less than an hour. Highly recommend!

Great people, great service, great prices. They were friendly and it was a nice environment and a positive experience. I highly recommend. Ask for Al!

Nick in Parts and service was more than helpful and willing to go the extra length to have part next day that they did not have in stock great customer service NICK! AND GREAT CUSTOMER SERVICE WHEN WE ARRIVED

EXCELLENT place to get your vehicle serviced, by far, in Hampton Roads. NO OTHER can come close.

Top notch team
Pleasure to work with

A great place to buy a car. The manager Bruce went out of his way to make the deal would recommend to all my friends

Great service at a great price. Will definitely be back!

Listened to what we wanted & needed, then found us just the right vehicle within our price range. The first one we tried was the vehicle we bought & drove home with that same evening.
This is the second time we buy a vehicle from Duke. They are the best in our opinion. Try them. You will not be sorry. This is coming from a couple of old Cajuns who know the value of service & a dollar.

The service and getting us in an SUV we wanted was great . Friendly and helpful

Duke Collision Center was amazing in seamlessly handling the details of my vehicle repairs after hitting a deer. The staff were all very friendly and communicated with me throughout the process. Would highly recommend!

I m fairly new to Virginia, but every time I drove by Duke Automotive I just had this feeling that I d buy my next vehicle there. I finally stopped there to see what they had and immediately fell in love with what s now my 2018 Camaro. My salesperson Karon was very friendly and helpful and the rest of the staff were also very welcoming and tried to make everything go as smoothly as possible. I would definitely recommend Duke to anyone who s looking for a reputable place to buy a new or used car.

Great customer service I highly recommend going to Duke Automotive to buy your new or used car

Very inefficient service dept. 10:30 appt., arrived at 10:20 for oil change and state inspection. Sat in the "lounge" for 3 and 1/2 hours for a simple procedure that any mechanic with a brain could complete in an hour. This is the second unsatisfactory service visit and absolutely Unacceptable. I will NEVER return to this dealership for anything.

We have bought 2 cars from this dealership and will always look here first when looking for a car. Great people to do business with!

Duke did a great job of making an appointment that suited my schedule, taking my car and getting the work complete within the time frame they gave me. The employees are courteous and professional and I trust them to take care of my car!! I am a happy and satisfied customer!!

I always receive excellent service at Duke Automotive. The employees are courteous and responsive to my needs. A great organization!!

Timely service and great people. Wish I had not forgotten my $35 coupon!

Johnathan was absolutely wonderful, down to earth and extremely helpful. He mentioned at the beginning that we are in the "Duke" family, and that is what I felt leaving with an amazing vehicle at an even better price. Thanks to everyone there. Although I am aware that they were doing their jobs, I feel like they went above and beyond that. I would recommend to anyone in the market for a vehicle, just swing by and find yourself being a part of the "Duke" family before you know it.

I have been dealing with Duke Automotive for years now. I absolutely Love them! Jerry Butler is the Bomb! I love the service dept also, they all are courteous and efficient. Everyone there is just so nice and caters to mine and my family's needs. I will continue to do business with them for as long as I am on this earth... I congratulate the Duke's for building such an outstanding Automotive Dealership that cares for their customers!!

Stan Bell and the entire Duke team made purchasing two new vehicle with in a week a pleasant experience. My family and I will definitely purchase another vehicle from Duke Automotive!!

Everyone is so nice and helpful. It s a pleasure doing business.

I would 100% recommend Duke to anyone who s looking to buy a new car, I went in there and was immediately pleased with how clean and organized the place was and then the staff was very kind and helped me find what I was looking for.

Lied to about the cost. Wasn't informed when I made my appointment that I would be made to wait outside in the cold rain. Will never go back or recommend the service department.

Jerry Butler is worth his weight in gold. The service team is exceptional and worked with me to make repairs on my current vehicle as smooth as possible.

All of my previous GMC purchases were through another dealer in the local area. This was my first experience dealing with the team from Duke and I'm a customer for life. From the first contact through, and including the purchase transaction, the folks at Duke were nothing but 1st class, professional and family-like. I'd also like to commend Seth Wilson for his hard work at helping to secure the sale as well. I'd recommend the Duke Team to everyone.

I have been dealing with Duke automotive for 20 years and I have purchased 15 cars from them I will not buy or take my car anywhere else for maintenance or service.

Great friendly staff they have went out of their way to make sure we had a great experience. We will always go to them for our auto needs

What an amazing car buying experience! From the first phone call I made to Duke Automotive until I was driving away in my new S.U.V., I was treated with kindness, honesty and respect. Every person I met at Duke was helpful and trustworthy. I know I will never buy another car from any one else! Duke Automotive is the best!!

Maggie Kennedy was so great and easy to work with! I'm so glad I went with you guys. I love my car!! Don was great too, he was honest and straight to the point! It made my experience buying a car so easy and awesome!

Excellent service I didn't have an appointment but they got me in within an hour. The service on my SRX took less than an hour. Being new to Virginia I am very pleased with the service and price!

This was the first time I had my Terrain serviced and the first time at Duke. I set up an appointment online. When I showed up they were ready, took my info, and showed me to the waiting room. They were done when they said it would be. Very good experience for me.

EXCELLENT DEALERSHIP, GREAT SERVICE.THANK YOU DUKE CHEVROLET!

Sean Yancey is the epitome of customer service. His expertise in product knowledge and translating it to where you can feel at ease in understanding it is exceptional. The process of car purchasing can be intimidating, but Sean s guidance and honesty removes that stigma, leaving reassurance in its place. To be a client of Sean s, is a client for life.

Found a low mileage vehicle from Duke Automotive listed on CarGuru. Prices are well within range of the car values. Very professional dealership and knowledgeable staff making for an efficient and seamless car buying experience. Would definitely recommend to anyone in the Hampton Roads area!

I was broke down and didn't live in the area. They managed to get me back on the road the next morning.

I work 31 miles from my home in Suffolk so having a car malfunction is extremely serious. When my car almost broke down at the intersection of Holland Rd and S. Independence in VB I was scared. I know Duke's phone number by heart and requested Scott Higbie because I trust his judgement and feel secure in the fact he will help me. He immediately supplied me with the number of a Suffolk towing company and requested I call him back as to the tow truck response. He arranged to have a car available for me to drive to work the next morning, and informed me of the determined situation and pricing for my Impala. Confidence in the service I receive makes me a return customer.

I couldn t be more pleased with my experience at Duke Automative. I was impressed with the level of knowledge and expertise of the staff with whom I came in contact. The attention to detail in every aspect of servicing my car was exceptional. The Duke team is fantastic!

My experience overall at Duke Chevrolet Buick GMC Cadillac was great. I'd receive a phone call bright and early in the morning saying that my car was ready for pick up. I was really surprised how fast my vehicle was ready. That was really impressive! However, like to see in the future better credit card acceptance readers that allows scanning your payment from your phone. I did have one concern when Lindsey told the gentleman that shuttle customer to bring my car up. He walks out into the rain towards my car. I was standing there waiting for him to drive up and saw the light come on for a moment and then go off. After a few minutes, he steps out the car and waves me over. Once I get to him, he tells me that my car won't start. It's showing on the dash low battery. He said that he had tried it twice and that maybe I should give it a try and see what happens. I get in and starts it up and there wasn't a low battery light is on the dash. He said he didn't know it was a stick shift and that he never driven one before and this was his 2nd time seeing a manual Camaro like this. He'd apology and I understood because he didn't know it was manual vehicle.

I had a very good experience with your service department they did a great job on the reconditioning of my 2012 Chevy silverado plus the oil change and tire rotation I will continue to be a customer at Duke Chevrolet.

Very pleased

Just bought a new car from these guys. Al and Don were no BS, easy to work with guys. It was a pleasure to buy from Duke!

Bill was very helpful with information and making the process fast and painless

Steve was extremely helpful in my search for a 2014 Sierra. From a customer service perspective I would have purchased from Duke, but Southern was significantly closer to my home, and they offer lifetime oil changes vice Duke's 2.

For anyone located closer to Duke however, I would highly recommend them for their friendliness and personalization of service; they had my name hanging from the mirror of a truck I was interested in when I got there after contacting them online.

From the the time that I was on deployment in 2012, Duke Automotive has been the best dealership I have ever experienced. This review is long overdue. They worked with me through emails to find the best match for the meticulous details I wanted. Upon returning from deployment, they found me a better financing rate that beat Navy Federal. When I arrived, it was waiting outside with a bow saying "Welcome home LaShandra!" They have outstanding customer service and since 2012, they have yet to lie to me about anything to promote their own business. Duke Automotive maintains a very high sense of integrity and I continue to hold my trust in them. They are the best well-rounded car dealership out there and the only one to ever get my business since I purchased my 2013 GMC! Their loyalty and dedication for their services is unmatched. Duke Automotive and all of its services and body shops remain my number 1 car dealerships.

Professional, friendly and very knowledgeable about their products

Service was prompt and professional but they didn't honor their online coupon for free state inspection. No big deal because I was getting other services done to my vehicle.

Always a friendly greeting, my vehicle has been serviced at Duke since I purchased it there in 2014. The staff are all friendly and knowledgeable and it's always a pleasure doing business with them.

Great service where they always treat the customer with respect.

Bought my Cadillac Escalade for a good price from Duke nice friendly staff had a great buying experience!!! Thanks again will buy again!

I have a calling all day to talk to Jordan and she never called me back and the lady at the front desk claims everybody has been away from their phones all day long which I find hard to believe when there s four people in service . They know I have a complaint and don t want to Address it so service told the lady at the front desk to ignore my number And I m still having issues with my car horrible customer service horrible service don t take your car here

AWESOME SELECTIONS and GREAT PRICES. NO PRESSURE TO BUY.

Highly disappointed. I had a coupon for 15% A/C check. I had scheduled my appointment on-line, but wasn't sure I had done it correctly because "A/C" isn't a choice that is available when making the on-line appointment as to why you need service. When I walked into the service area, I wasn't really greeted by anyone. I felt as if they expected where to go, who to talk to. But, I had never been to this dealership before. When I did check-in, my first impression was that I had not selected the correct service that I needed when making the appointment online. (I had made the appointment online because it was after hours when I found I needed the vehicle serviced, and the online convenience meant I didn't forget.) When I told them why I selected what I did, then they told me I had chosen the correct service. I was asked if I needed an oil change. And I did, but if I had known the cost would be almost double that of any other shop, I would have declined. (I usually pay no more than $50 for an oil change, using synthetic oil. This time I paid $60.) There is no posting of the cost of services, that includes the diagnostic I originally scheduled. I was told the diagnostic would be "about" $110 after the 15% coupon I had. But, I was not told how much the diagnostic cost without the coupon. After the diagnostic I was advised that the A/C needed repair, the parts were about $400 but the labor is 5.9 hours, making the repairs almost $1200. Apparently "I can't afford that right now" is not the answer the customer service (CSR) expected. She seemed shocked that I wasn't going to have the repairs completed. I wanted more information about what was wrong with the A/C and had to specifically ask to speak with the mechanic who had actually looked at the car. The mechanic was not the person telling what me what was wrong with my car, the CSR was. I've been driving for more than 30 years and this is the first time I haven't been told by the mechanic directly what the problem was and what needed to be repaired. When she got the mechanic to explain to me, all he did was tell me what parts needed to be replaced, no explanation as to why, and then defended the labor charge. Essentially, I had a $170 oil change. There was no reflection on my invoice as to the 15% discount. I guess I just have to take it on faith that I received that discount because the actual cost to run the diagnostic is not published anywhere. And then there is no "15% discount/coupon" on the final invoice.

Waste of money. Charged me 120 to run diagnostics but couldn t figure out what was wrong. Wanted to charge me for another 4 hours to figure out what it was since apparently 39 codes decided to all throw on the same day. Told them I wanted another place to look and I get home truck won t start like it had a bad battery. I wasn t first time this week it had acted funny wanting to crank over. Look up and main ground strap for the battery is basically hanging off the bolt. Certified gm mechanics and I was able to fix and diagnose the problem using google faster than they could. Really was just trying to rip me off and get a bunch of extra labor for something that was a simple fix because they obviously didn t look or try to diagnose for the first hr of labor. They even suggested I trade my truck when I have been driving the truck 45 miles daily for work and never had a problem one out of it. Complete rip off. highly advice going somewhere else that won t charge you 120 dollars to do the same thing autozone does for free

Before we even got home with the car the check engine light was on. Waiting to get into service now. U think U could get into service faster since U just purchased the car! Guess that 100 some point inspection didn't work!

Chris managed my recent servicing of my Cadillac. He is very competent and friendly. He kept me informed of the cost and the status of servicing my car. I totally recommend having one s car serviced at Dute Automotive.

Outstanding dealership! Customer service is top rate!!!!

We worked with Jerry and Stan on this sale. It was clear how they covered each other that this is a friendly and caring yet professional dealership.

The appointment was made promptly by Scott and he called to let me know what the scheduled maintainance was and how much it would cost. He gave me the choice of opting out of any of the services. The work was done on time. Scott called to let me know the car was ready. While I was taking care of the payment, Scott brought my car up to the door. Everyone was polite and professional. I really appreciate the Duke service staff.

We recently purchased a 2017 GMC Sierra 2500HD truck from Duke. Throughout the process, both while we were searching for a 2016 model and then during ordering process, we couldn't have asked for a better experience. There was absolutely no pressure and everyone we dealt with was friendly, responsive, and eager to answer any questions we had. After our truck finally came in (there were delays with the build at the factory), they still continue to check with us to make sure we're happy with the truck. All in all, the experience with Duke was the most pleasant buying experience we've ever had.

I am always pleased at Duke. I came here from NYS and needed a new dealership, called around and the ladies on the phone here were most pleasant and helpful right away. Asked intelligent questions ( I m a car gal ) and didn t BS me on prices. So far I ve been pleased with the service and prices.
Laurianne Murray

I love Duke Chevorlet. Stan Bell and the team take care of their customers. I have purchased all of my vehicles from Stan. Stan will always do what is best for the customer. They always listen to what you are looking for and help you find it no matter how long it takes.

Tommy Weaver, the Service Representative, did a great job getting me scheduled for the replacement of a headlight bulb yesterday, and the service was performed promptly and efficiently at a reasonable cost. I had purchased the bulb and one other small part from the Duke Automotive Parts Department and they, too, were prompt and efficient. Thanks for an outstanding job!

It was a very good experience. I did reply to 2 other emails. Stan Bell was a pleasure to work with. He keeps his word. I asked him not to pressure me and that I would buy from him when I got my money right. And, he did not bother me. Pushy salesmen bug me. Stan was anything but pushy. Art Latimer

Nothing but excellent service experienced. Going above and beyond is the only way Duke Automotive knows how to do business. I come from VA Beach to have my car serviced at Duke and the ride is worth it. No dealership in Va Beach can match the quality of Duke.

Absolutely brilliant, would recommend them for both their sales and after-care service - fantastic.

I purchased a new vehicle from Duke Automotive 1.5 months ago. The purchasing process via online and in person was very smooth and expeditious. Our sales consultant was knowledgeable, courteous, professional, and very personable. Other Duke personnel also helped make this a positive and enjoyable experience.

1st time at Duke Automotive Service Dept., Ashley was very professional and courteous. Thank you so much.. a great employee ..
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I'd like to start by saying the most recent purchase my family and I made was the most stress free, friendly, and overall amazing experience we have ever had at a dealership. Everyone we interacted with including Stan, Eley, Ricky, and Don were all first class and treated us like family. We drove over 45 miles and passed many dealerships to take our business to Duke and we are very excited we did! The entire process was very fast, fun, and friendly and was like no other car purchasing experience we have ever had! Their family approach to things definitely makes you feel comfortable and welcome. We've already decided that we will even be taking the road trip back to Duke for all our service needs even oil changes, because of our recent interaction we can't imagine going elsewhere!

Give them a try and I promise you you'll be glad you did!

Sales and services unprofessional. If you buy from them and have an issue with your car or truck. They will deny you any help. They will do anything to make a buck. They will gimmick you to pay for extra services.

Poor supposed to change all four rims on my Acadia and only had two now I have to take another day off work when ever they get them in should have went back to boyd Chevrolet in emporia where I bought it they're a much better dealer

Found everyone I came in contact with to be professional and pleasant. They did a great job on my car and they cleaned it beautifully

Seriously one of the best repair shops in the area, repaired/replaced everything ahead of schedule and correctly the fist time. Didn't have to argue about anything. All of my concerns where addressed accordingly.