Janet McKinney

Review of duke automotive

Highly disappointed. I had a coupon for 15% A/C c...

Highly disappointed. I had a coupon for 15% A/C check. I had scheduled my appointment on-line, but wasn't sure I had done it correctly because "A/C" isn't a choice that is available when making the on-line appointment as to why you need service. When I walked into the service area, I wasn't really greeted by anyone. I felt as if they expected where to go, who to talk to. But, I had never been to this dealership before. When I did check-in, my first impression was that I had not selected the correct service that I needed when making the appointment online. (I had made the appointment online because it was after hours when I found I needed the vehicle serviced, and the online convenience meant I didn't forget.) When I told them why I selected what I did, then they told me I had chosen the correct service. I was asked if I needed an oil change. And I did, but if I had known the cost would be almost double that of any other shop, I would have declined. (I usually pay no more than $50 for an oil change, using synthetic oil. This time I paid $60.) There is no posting of the cost of services, that includes the diagnostic I originally scheduled. I was told the diagnostic would be "about" $110 after the 15% coupon I had. But, I was not told how much the diagnostic cost without the coupon. After the diagnostic I was advised that the A/C needed repair, the parts were about $400 but the labor is 5.9 hours, making the repairs almost $1200. Apparently "I can't afford that right now" is not the answer the customer service (CSR) expected. She seemed shocked that I wasn't going to have the repairs completed. I wanted more information about what was wrong with the A/C and had to specifically ask to speak with the mechanic who had actually looked at the car. The mechanic was not the person telling what me what was wrong with my car, the CSR was. I've been driving for more than 30 years and this is the first time I haven't been told by the mechanic directly what the problem was and what needed to be repaired. When she got the mechanic to explain to me, all he did was tell me what parts needed to be replaced, no explanation as to why, and then defended the labor charge. Essentially, I had a $170 oil change. There was no reflection on my invoice as to the 15% discount. I guess I just have to take it on faith that I received that discount because the actual cost to run the diagnostic is not published anywhere. And then there is no "15% discount/coupon" on the final invoice.