Bought a CPO car and the experience couldn't have been better. Excellent communication, fair pricing and trade in values and just a smooth, no pressure overall experience. Huge shout out to Blair D. and the rest of her team who stayed after hours to make sure everything got done and I didn't have to drive back (2hrs away). Blaire had the answer to every question I had and more. Would highly recommend!!
Recently purchased a 2016 3-series working with Jarod Clausen. He made the experiences effortless and helped get through the purchase process quickly.
We love Dreyer and Reinbold BMW North location. We have been with this dealership for a long time because of our Sales Agent...Blaire Duncan. She has great customer relations. We will always stay with this dealership. Repair and service department is exceptional too
If on market fo Ultimate Driving Machine, you are on right place. Talk to Jeff. Great staf.
Always outstanding service here. Joe Petolino is always incredibly helpful.
This dealership sells your personal data to unauthorized recipients. I had a car serviced here and in no time was I receiving offers for third party warranty extension, offers to trade in my vehicle etc
After deciding to change my daily driver from a Mercedes where both the customer and vehicle service were great to D&R BMW about a year ago, I have regretted this decision from day one dealing with Bonnie. My first oil chance took scheduling 3 weeks out and 6 days for them to complete. Right now, they re scheduling out to the 2nd week of June for simple regular maintenance. If time matters to you, avoid D&R. I m looking forward to going back to Mercedes at World Wide Motors.
As a BMW driver last 13 years iam here to say after 2011 BMW stop to be a good car to owen with my last 4 bmws i had i got ton of issues transmissin engine Oil leak ,Oil pump and expensive service and parts so its the time to buy a different brand BMW looks nice and good to Drive it 50000km after that if you keep it you will smell the Oil even on your dream. was a bad experiance
This was my first internet buying experience and it couldn't have gone more smoothly. I had all kinds of hesitation purchasing a car living 650 miles away but through the help of Blaire, she made it one of the best buying experiences I've ever had. She took specific photos of areas I asked for and was incredibly transparent about every little detail and incredibly meticulous about getting even the tiniest scratch perfect. When we flew in and showed up, the car was waiting in the delivery bay, the paperwork was ready and Blaire walked through everything with us. When she was done we met with Ed in the finance office who was awesome. He had everything ready, went through it, made sure we fully understood and we breezed through it in record time. With the combination of Blaire and Ed this experience was awesome and I would absolutely buy from them again, even being 650 miles away. Thanks Blaire and Ed for making this an awesome experience.
After buying a bmw the excitement kicks in. I did not purchase my vehicle from this dealership but my used 550i was serviced at this dealership. After the check engine light has come on many times it was concluded that it is a cylinder 3 misfire. Looking into the service records, it was in the dealership for a recall on the exact same cylinder that is not good anymore and needs a new cylinder head due to the tech putting in the wrong screws to hold the head in. After my bmw dealership tried to speak with them reguarding this issue they literally said screw you not my issue. Every time I bring up this dealership to anyone corporate or at a dealership level everyone has basically told me that this dealership is known for service errors on vehicles. How you service your vehicles is your reputation as a car dealership after the sale to keep your customers happy and in the bmw family but you have changed my happiness into a nightmare all thanks to your service department.
I ve had my X3 for about two years, I looked for months for the exact car I wanted. Blaire wouldn t stop until she found me exactly what I wanted in the price range I wanted. I would highly recommend Blaire!
I rated 4 versus 5 because as a high end dealership the service department should do a better job of forming relationships and communication.
Had them perform a pre-purchase inspection on BMW from another dealership in town. I asked them specifically to check for oil leaks. They noted one leak which I could fix relatively cheaply - so I bought the car. I drove the car to my home (I live in a different city) and took it my local mechanic to fix they the leak they identified. My local mechanic indicated bigger issues which costs 7k to fix. They gave me my money back for the inspection, but now I have the car with no recourse.
Great experience as always. Parts department is on their game, they had the house I needed for my 07 335i in stock. I even got a free D&B plate frame!
Cars are pricier than dealerships in chicago area. Sales dept is not professional, they could sell your contact information even if you are just up for a casual inquiry. Rude service dept.
THESE PEOPLE ARE CROOKS. I had them detail my car so I could sell it & they broke the front driver air vent in my car. I noticed this before driving off the lot, so I went back inside and told them that they had broken my car. They said they wouldn't charge for the labor but I would have to pay ~$100 for the replacement part. What?? So you break my car while cleaning it and tell me I have to pay for it? Preposterous! I asked to see a manager and he wasn't at his desk. Tried to get a hold of him for weeks, but was conveniently "never there." I will NEVER give these people my business again and I hope this review helps ward off anyone else who's considering going to this STEALership for anything.
Dreyer & Reinbold's Service Department was very helpful. I am a new BMW owner and I had questions regarding my 750i. The gentleman who took my call was patient and very knowledgeable as I asked question after question. Thanks again for the remarkable service....
I purchased a 2018 BMW X2 from this dealership as an executive lease for my wife. Several months after, my windows would not roll up and my side view mirrors would not adjust or fold in. I called the dealership to schedule an appointment and they said they were unable to help me. Instead I visited BMW Greenwood. They offered me a loaner. Once my vehicle was ready for pick up, I noticed an issue with the brakes. They kept my vehicle for several more days and corrected the issue.
Now 2 weeks ago, my right rear turn signal malfunctioned. This is a 2018 with under 15000 miles on it. I take it in to the dealership and wait for an hour and a half. While waiting, there was another older gentleman there with an X2 experiencing the same issue. After waiting an hour and a half, the service member told me my vehicle was ready. I get in my car ready to drive off and use the turn signal and notice that the issue was never even fixed! I inform the service advisor and he takes the car on back and provides me with a loaner. He emails me letting me know that the part for the light would have to be shipped from Germany. Great, another 2 weeks without my vehicle that I am paying hundreds of dollars for. In 9 months of ownership, I've had to go 5 weeks without my BMW because its been with the service departments.
I am thankful for BMW providing me with a loaner vehicle but am thoroughly disappointed with their service and vehicle quality for purchase. I will not purchase another BMW as the lemon they sold me has been nothing but an overpriced headache.
Outstanding sales experience with Patrick and Steven, the sales manager. Patrick has been very patient with me as I tested different vehicles, thought about it, came multiple times to the dealership. Him and Steven, the sales manager worked hard to earn my business without being pushy, no tricks, just a pleasant buying experience.
They also offer some nice perks, including a retail gift certificate and so perks for the service.
I bought an X3 ex-loaner and I feel positive about it.
I also used their service in the past and had very good experience.
I had an excellent experience purchasing my new Mini with this dealership! Kerry was my salesman and Kevin was in finance - they were wonderful! They made what can be an exhausting experience stress free and even fun. Way to go! Would absolutely recommend! :-)
Ordered a replacement key. When the key arrived it only worked half the time. After calling and stopping in we were told we would have to pay a reprogramming fee. Customer service was not helpful and after getting stranded they still refused to resolve the situation. They have lost our business. I suggest you avoud them.
Took my 328i in for 1st oil change they told me all 4 of my rims were bent and it would be $2800.00 to replace not covered under warranty. Nothing was wrong with rims car ran smooth at 100 mph. Had a small Crack in windshield under gasket no Starburst inquired about new windshield. When I got the car back someone took a center punch and hit it on the crack producing a very visible Starburst. Wasn't covered since it too was "road damage" cost 2400 to replace got it done elsewhere for $330.00 This will be my first and last BMW And car from Dreyer and Reinbold totally dishonest dealer and service @@@!!!!!!!!!
Horrible Service Department. I brought my BMW 2013 with only 49k miles there to have the engine worked on as the service engine light was on. They replaced the fuel pumps under extended part warranty which was great, but sent me on my way as if there was no further issue. Less than 2 months later, my engine light came on and the car began to make noises. I brought it in immediately again, where they drained the engine oil and then diagnosed my car as needing entire engine replacement at $12,000. I found under my own volition there was a class action suit over my engine N63 and the plethora of service issues it caused. BMW had not recalled the engine to save face. When I tried to claim a portion of my replacement cost (95% at my mileage) should be paid at the manufacturer's cost (which was included in the suit) I was denied as Dreyer Reinboldt's personnel made little effort I'm sure to assist. Before I had time to inquire on an appeal, Dreyer Reinboldt had my car towed by a predatory towing company. Over Christmas to top it off. Aaron was rude or just non sympathetic most times I spoke with him and Tom was not even obliged to speak with me. I would find any other maintenance provider than this dealership. Their service is below subpar and double the cost of any other actual BMW certified shop. Horrible people. They fall far short of the ultimate driving machine.
We're from out of town and had to have our BMW windshield replaced. The price was much higher($600+) than our dealer in MD. Also the "wash" they did was not good. There were 2 dirt droppings or something on the windows. They knew we'd be picking it up in the late morning. Why not wash it in the morning so it would be clean. I expect more from a BMW dealer.
Dreyer & Reinbold always does an outstanding job on my vehicle!! CJ is the best...he takes care of his clients.
Had another positive buying experience with Blaire Duncan, who sold me my first 2015 X1 a couple of years ago. BMW sent me a special offer to upgrade to a new 2019 X1 without an increase in car payments. As my preferred pre-owned X1 had just gone off warranty, this was the perfect time to upgrade. Blaire quickly identified a new X1 I liked (an M-Sport model with paddle shifters!) and completed the deal quickly without hassles. After a couple weeks of ownership I am completely happy with my new X1. The engine and 8 speed auto transmission are perfectly matched to provide a great driving experience. I like the updated tech with Apple Car Play too. This is now my 4th BMW through Dreyer & Reinbold, and each one showed me their commitment to excellent customer service.
I was in the market for a new vehicle. Blaire found a used 528i with very low mileage and saved me a bunch. Service has been great and I love my car.
Aaron took care of my X3. New wiper blades and a fuse replaced. Short wait, efficient work done.
Best car buying experience! This was my third car that I have purchased from Deyer and Reinbold (2 BMW's and 1 Mini Cooper) and I will definitely continue to buy my cars from them. I thought the last buying experience was great but they managed to top it.
I had the pleasure of working with Robert Norton and his associate Sherry Nally on my latest purchase on 10/19/2017. Sherry reached out when she saw that I had some maintenance scheduled for my 2013 BMW to see if made sense to look at trading it in. Their timing was perfect as I was contemplating trading the car in or putting another 60K miles on it.
They worked around my busy schedule to get credit lined up and model that fit my preferences and needs. They were on top of every step in the process and I was able to get in and out between meetings.
Most importantly they treated me like family from the time I arrived to the time I left.
Keep up the great work!
We now have 2 BMW's, a new one my wife bought at this dealership, and a used 550 that I bought somewhere else and had serviced here.
I was really impressed with how much time service spent with me when I brought in my 550 even though I did not buy it there. I am bringing it in for another service and they have a loaner car for me, even though I did not buy the car there.
My wife and I are really pleased, and I can tell you I am pretty picky.
It's always a great experience to work with the folks at Dreyer & Reinbold. They take the time to listen and advise appropriately.
As an out of state buyer finding the car I wanted on line I was lucky to contact Jarod Clausen as salesman This was my first time buying sight unseen and Jarrod s first out of state sale He was very thorough and easy to work with making the sales process excellent setting me at ease making me confident all was good. He kept me informed of everything happening. HE IS the GUY to work with!! Thanks
Spent hours there on Friday. Then went back on Saturday to pick up the car was three hours. On Friday we made the deal. Then after 3 hours they decided the needed an additional 9,000 down. Wasted a-lot of my time and my wife s. Not what i call good Business.
Ordered a 2019 X5 from Blaire Duncan this is the second BMW I have bought from her. I could not be happier with the experience. If you re looking to buy a new or used BMW I would definitely give her a call she is very professional
Staff was not very helpful and in the middle of a conversation the person helping us phone kept ringing then he just walked out to help another couple.....very rude!
My service assistant CJ is really good. Got me in and out quickly and in a loaner.
Just ordered my second car here from Blaire Duncan. I highly recommend her as a sales consultant. She provides helpful advice and was very patient while I considered trade offs.
(updated after purchase...) Blaire offered help with understanding features after I had a few days to try things out. I met with her and in 10 minutes she had resolved half a dozen issues I had with iDrive and Carplay features. She even found a creative solution to something that looked to be impossible to do.
I ve also been very happy with the entire dealership.
Very fast and friendly. And great cars. Kerry Knight was a pleasure to deal with.
It was great to work with Blaire Duncan on the purchase of my new car. She and their team of people made the experience comfortable and easy to process. Absolutely well worth the 200 mile trip, I would do it again.
I just purchased another new car at Dreyer. As always, I was treated very professionally by Robert Norton and Steve Baker. As a special order car, it arrived in approximately eight weeks. They were very patient with me in allowing me time to wait a couple of weeks to see if the November incentives would be better than October's incentives. I also appreciate the fact that my sales advisor, sales manager, and General Manager are all long term employees of the store because it allows one to form true win-win relationships.
I recently purchased two new cars at Dreyer. I was treated very professionally by Robert Norton (Client Advisor) and Steve Baker (Sales Manager) throughout the ordering and purchasing process. I was kept well-informed during the 8 weeks that it took for both cars to arrive. I will gladly purchase my next BMW from Dreyer.
Great customer service! Thanks for the complimentary carwash
My wife and I purchased a CPO vehicle from D & R over the weekend. Patrick Grissom made our experience from the test drive through the transaction perfect. There were no surprises and everything exceeded our expectations. Thank You Patrick!
Got my first Mini_Oct 2015!
Had an excellent experience at Dreyer & Reinbold during my initial visit to shop for a mini. From the friendly greeting at the receptionist desk, the attitude and personable Sales Agent ( Jim Barth) , to the completion of the paperwork with the financial advisor, I felt like everyone at the dealership went out of their way to make it a special and unique car purchasing event.
I never felt pressured by my Sales Agent ,Jim Barth; he was very helpful in identifying and explaining how I could get to fulfill by wish to own a Mini. He was very cordial and conscientious in explaining car options. I felt he was very astute and was very familiar with the car.
Without a doubt, the outstanding Customer Service I received was a major factor in my decision to get my Mini. I would highly recommend Dreyer & Reinbold to any Mini or BMW car enthusiast!
PJ was awesome to deal with. Love the X5 so far and would highly recommend D & R!
I am so thankful I own my BMW X3! Last weekend while starting out on an errand along a busy street, one of my warning lights came on! At first I thought it was due to tire pressure but soon found out it was my back hatch not being properly closed! My one year old Labrador was in the back!!!! I immediately got off the road and fixed the issue. I was so thankful that my beloved dog didn't get hurt!!!!
Thank you BMW for making such an excellent vehicle warning the driver immediately of any issues! You have my vote!
I'm not lying to any of you this place made me do THOUSANDS in repairs that wasn't necessary. The corporate business model is to fix what is necessary and if they see something else broken while repairing they ignore it and wait for your warranty to run out to keep you coming back to their shop. I almost sold my BMW just because I didn't want to deal with them anymore...luckily enough I was referred to Ress Motor Works downtown and that has changed my life. They ONLY fix BMWs, are way cheaper than Dreyer, and will be honest and straight up with you from the start...I TRUST THEM. HIGHLY RECOMMEND!!!
I must say Dreyer's staff was friendly and high quality it's just the business model post warranty sucks money out of your pockets fast than anything I've ever seen. If you have a warranty please go there because it's free but if you don't PLEASE DON'T IT IS A HORRIBLE HORRIBLE HORRIBLE DECISION...go to Ress Motor Works and I promise you'll be extremely pleased.
I never write these reviews but people need to know about Dreyer.
We had a wonderful experience with the team at Dreyer and Reinbold BMW. We have purchased multiple cars from this dealership and we are always impressed with their attention to detail and excellent customer service. We have worked with Dominic Martin in the past and we were happy to work with him again this time. Also, we were introduced to another great member of the team, Patrick Grissom, during this transaction. Patrick was a pleasure to work with and we appreciate all his hard work. We highly recommend purchasing or leasing your next vehicle through Dreyer and Reinbold, and ask for Patrick or Dominic.
We bought a used Mazda & all worked out in the end. But it took them a couple hours. Very nice facilities and very friendly, professional staff.
I always have great experiences with Dreyer & Reinbold. My service advisor is Joe Petolino and my sales person is Zach Stahl. I just bought a car a few weeks ago from Zach and he was extremely helpful. I recommend him to anyone. He has great follow up and is responsive and diligent.
Great! Blaine Duncan was very professional and courteous.
If I could give a no star I would ! Worst dealership ever! Customer service?! They have never heard of that! And then when you sell the car they still try to screw you and charge you for a rental that they provide a week before when you owned one of their pos! Worst car dealership ever! And I'm talking about a new car that I bought and it wasn't my first ! The second was my last! Bought a brand new car from a real dealership and it came with anything and more than what I wanted. I didn't have to pay extra for an alarm or arm rest !
Great cars and Great people
The service department is second to none. First class all the way. BMW still leads the way when it comes to value and driver engagement. My 528 continues to impress. My honest recommendation is to just go and check it out for yourself. I don't think you will be disappointed.
Great people to work with, excellent experience every single time! Paul is awesome to work with.
They said there would be no problem getting a truck an sit there and get hopes up but then turn around an tell you no. Very pour serves
Called 10 minutes before they closed and someone picks up. They Asked for last 7 of the vin. So Had call right back 2 minutes later.. And he didnt answer!!
Recently called for information regarding a vehicle part. Cory in their parts department was my first contact. They were very happy to give me the info to sell me the part, but however the business is not interested in good customer service. They withheld the part number from the vehicle and informed me they are not able to give that info to their average customers. Cory actually had to stop himself then tell me. I then asked for their manager, Cory said that would be fine and left me on hold for approximately 30 secs to 1 min while he informed his manager on the situation before transferring me to him. I then spoke with Joe the Parts Department manager about the part and their policy. He then again informed me that their policy was to not give the part because they "Are not in the business of giving their customers free research". This is strange given it took Cory less then a min to find this info. If they are paid by the hour I could have been more than willing to pay for his 1/60 of his hourly pay to compensate them on their research. If they were my best option I would then return to purchase the part. When I mentioned to the manager that it seems that they are withholding that info knowing that they are not the best option/price, Joe the Parts Department Manager responded with "Oh, we defiantly are not the best price out there." I wouldn't waist your time calling this business. -From, Someone who is able to work with their hands.
Good service, honest. Last visit my car left there with new service lights on, dealer claimed to do nothing to cause. ???
To Rich for my blood I was out there scoping out stereos.
Dropped off my bmw x5 to have headlight serviced.they gave me it back said it wasn't a bmw part.I took my bmw x5 to two other locations they said it was it saying bmw xenon on the headlight.I took the x5 back to south bmw and they then said it was factory.they gave me a loaner I want ed the headlight flashed because we put a new alc module on it and it was only turning on when you trick the headlights..I pay them 200.00 to flash it they say the headlight still isn't coming on.they tell me I need a new headlight amd it was 2600.00 bux.I declined said I was coming to get the x5.I take my wife to get her x5 and pay to pick it bill was over 400 bux.remember nothing was fixed.that's what I was charged for one hour of labor and flashing the bmw to make headlight work.so we leave in the x5 and my wife goes to car wash dew to how filthy the x5 was.We noticed when we got home water in the headlight turn signal no longer working.the headlight worked when we took it there.just had to un plug the passenger to get the driver side to come on...so I pop the hooD and they didn't put all the screws in back of headlight that covers electronics and two tabs were broke.we called them and have sent a email.I had my oil pan replaced at this location and other things and had a positive experience.not sure what has happend.I'm going to north side location to try to get a better opinion.
I got really good experience with my agent! She is really patient and give me good choices! I am so happy I find the car is my favorite one !
The services provided after sale is extremely poor. The staff is non cooperative, rude and quality of services is very poor. We love our x5 but would not ever recommend this place for service. David Lyon, their Operationa Director is extremely unprofessional and that explains the quality of their service team. Two years back, they gave us a damaged loaner car and claimed additional money accusing us for the damages. This year they told us they have no loaner car and sent us in Uber. When I went to pick up the car and requested if they can send someone to drive the second car, they agreed. The driver was nice and said he will uber back. After that I get a call stating that why I didn t drop the driver back to the showroom and he used words like abandoned the driver? Really? Since we have paid for 4 years of service, we go back. Never would recommend this place to anyone and we will never return after our 4th year.
Dominic has been wonderful to work with. The X1 is great fun. This is our 3rd Bimmer from Dreyer. We will be back!
I just had the most perfect car-buying experience with Blaire Duncan. Blaire is extremely knowledgeable and worked very hard to get me the very best price possible. I highly recommend working with her.
Love coming here . Peter brown in the bmw service department is superb ! Peter has been so patient and kind I just cannot thank him enough .
Peter I am truly sorry for all the hoops we had to jump through but again I cannot thank u enough for being so nice .
Keep up the great work guys .
The staff was quite helpful, accommodating, and courteous throughout the process. Jarod worked with me, patiently answering questions, and gave me lots of options while I considered pros and cons but without giving me too much information. I'll certainly recommend D&R BMW to friends and family.
We were moving my daughter into her dorm in Bloomington and planning to head home 800 miles to NY when I noticed a bolt through the tread in my left front tire. In a panic I called Dreyer & Reinbold of Greenwood and spoke to the service advisor Elizabeth. Being an hour away, she wasn t sure if she d be able to get me in before they close. She checked inventory to see if they had my tire in stock. She asked the technicians if anyone would stay to repair the tire. Russell volunteered if I could get there by 5 PM. I drove on the bolt half way there, heard it snap off on the way. When I arrived at 4:30 the light came on. With 20 lbs left in the tire , they took care of my tire in time for me to start my journey home. Props to her colleague that stayed late to finish the paperwork (I apologize for not remembering his name. . 5 stars for Dreyer & Reinbold service advisors and staff. Everyone there was welcoming and saved the day for my family and I.
I purchased my third BMW from Dreyer and Reinbold in December and couldn't be more thrilled with the car and the experience. Everyone at the dealership was courteous and professional. I will continue buying cars from them in the future.
This is my second Mini Cooper from this dealership . Jerry Lee is a great salesman , very knowledgable about the cars & very helpful in getting you what you want. Service department takes care of any issues you may have & always has a car on hand if you need it ! I highly recommend this place for your new or used car.
Just left the worst customer service dealership in Indianapolis! Took my BMW in there 2 weeks ago, they didnt even check any other fluids or top them off. Had to take another trip out of my day and didnt even offer an apology. The receptionist that answered the phone was even bad. She picked up said BMW, I said hello how are you, no response. This seems to be a general manager problem to me since I've been in this position before. They obviously need work on just plain custom service.
Blaire and the entire sales team at Dreyer & Reinbold were a breeze to work with! After being away from BMW for a few years, I was glad to come back an order an X5 from Blaire. From sales to service, this dealership definitely takes care of their customers!
Went in today to check noise on my M3. Awsome customer service. Much better than ones I have experienced from Downtown Mercedes. BMW is stepping up their game.
Went for service, they took good care of me very well
Great buying experience. Jarod Clausen was very thorough, helpful, and easy to work with. I highly recommend.
Friendly staff! Great to work with! Got a great deal!
We came to Dreyer & Reinbold BMW North from Chicago after dropping our daughter at IU. I had seen several cars in their inventory online that interested us but I'm not one to typically buy anything the first time I see it. After sitting down with our sales associate Blaire Duncan for a few minutes, we felt comfortable and informed about the vehicles and were ready to move forward and make our purchase. Being from out of state created some challenges with the title and financing late in the evening but Blaire and her team got the job done and we were on our way with our new car quickly. We got a great used vehicle with all the features we were looking for and more and a fair price for our trade in.
Thanks Blaire and Dreyer & Reinbold BMW North for a great car buying experience.
Excellent attention to detail and great customer service!
Amazing
Nice staf and thank's soo much
A great experience every time I am there, so different from other dealerships.
Attempted to rip us off of a credit from buying through BMW again, wasted multiple hours of our time, was ticketed significantly higher than KBB and refused to negotiate. Ruined the appearance of BMW in general for myself and my family.
Great quality dealership, professional service, top-quality vehicles.
I bought a used car from Blaire Duncan and it was a great experience!
dreyerreinboldbmwnorth.com
