We're from out of town and had to have our BMW win...

We're from out of town and had to have our BMW windshield replaced. The price was much higher($600+) than our dealer in MD. Also the "wash" they did was not good. There were 2 dirt droppings or something on the windows. They knew we'd be picking it up in the late morning. Why not wash it in the morning so it would be clean. I expect more from a BMW dealer.