Doubletree by Hilton Omaha Downtown Reviews

Very poor customer service! My wife is allergic to down and she called 3 days before we were supposed to check in and when we checked in today the room was not ready and there were no notes on our profile. The GM stated it would take 3 hours and would be ready by the stated check in time so he would not do anything for the inconvenience. They did offer to buy us a juice or coffee could they spare it! This was the worst Hilton I have ever stayed at!!

Was there for a hiring event. Lovely place, and everything was clean.

Nice hotel great location. Awesome cookies as always

The conference room was a bit outdated, the front desk employees were a bit rude, and parking is a tad steep for the hour.

Not ADA friendly. It was strugle to travel anywhere in a wheel chair. Carpet to thick to push thru.

Terrible experience - hotel is extremely hot and they will not turn on the air conditioning hotel wide. Window in room will not open. Rooms have their own thermostat but will only run fan, not cool. Hotel staff would not accommodate requests to turn on AC and sounds like someone else has to make that decision offsite, and they re unwilling to involve that person. Ridiculous.

Very friendly staff. Rooms in need of a few updates, but very conveniently located downtown.

One of the worst hotels I've stayed in in terms of customer service. They really don't know the meaning of it.

Expected it to be a little nicer. Was just an average hotel at a higher price.

Nicest staff I've experienced on my roadtrip to Colorado. My room had a great view and was very cozy.

I stayed in the Double Tree downtown Omaha recently, and I had a roach in my room (4th floor). I showed the manager a picture of the roach (bigger than a quater) and he didn't seem too concerned, which makes me wonder even more about the cleanliness and up keep of this property. I was able to switch rooms, and that was the extent of their resolution. The manager was aware of my two year running Diamond member status, and his response had nothing to do with maintaing customer satisfaction with the Hilton properties. Very disappointed with my 2 night expierence.

We stayed for one night. Employees were friendly, although during the check in process they didn t give us much information on anything except where the elevators were. We had booked a double queen deluxe when we got to the room it was very plain, not much space, no refrigerator (which would have been nice to know having a baby with us), no microwave. Not sure whats different than a regular double queen? We then learned that the pool was closed for maintenance after we had gotten our suits on and all ready. This also would have been nice to know during check in or when we booked the hotel cause we probably would have booked elsewhere. Overall the hotel seemed a bit out dated and just average.

Good location walkable to many food options. Close to University and Stadium.

Okay place. I will try somewhere else on my next trip. For the price you gotta be able to do better. Also, it is mid May and 87 degrees out and apparently it is still "heating season" so you can't turn the AC on in the room...so enjoy your hot room with no way to cool it down. Talk about a bad night sleep when you have a round robbin of meetings in the morning...what am thinking giving two stars...now that I think about, it they should hardly get one!