Eugene Aleksandroff

Review of Don Valley North Toyota Scion

I had been buying/serving my two Toyotas for more ...

I had been buying/serving my two Toyotas for more then nine years at this dealership... About two years ago the service started going down - longer hours and bigger bills... Eventually I started suspecting that they were overcharging me by replacing parts that did not needed to be replaced and adding more work hours, but my faith in them as professionals was strong and I kept coming... Today, just accidentally, I figured out that they charge 20% more for parts and almost 60% more for their labour as compare to other Toyota dealerships - because of "high operational costs" - so if you want to pay your dealership the plastic surgeon rates - that is your dealship.... Moreover, if you have issues with tires or batteries you bought from them - they dont want to work with you to minimize replacement costs... So, its sad that after years of commitment and thousand dollars spent at this dealership I have to walk away with a hard heart..... Defenitely not A TOYOTA EXPERIENCE..... STAY AWAY from this place...