Direct365

Kyle was very helpful when I rang up requesting information on a sharps bin. Super helpful.

Great service from James Jones at Direct365 when we temporarily closed during lockdown. Really helpful, prompt and professional at a time of great stress. Wish all suppliers could have made things as easy.

James jone from customer loyality team helped me, he is very professional and response on time.

I do not recommend this company. Try to find a local independent supplier that will give you the best deals and do their job properly. I've been with direct 365 for 2 years now and had nothing but bad service. My clinical waste is constantly overflowing and I have to contact them to ask for a collection everytime as the service is always missed. I then decided to leave as my contract ended and been told I had to pay a fee as I should have given them 3 months notice, the fee was so high is almost the price for the year of service! it's a real joke. Everything is in their favour and their benefit and now I have to put up with another year of this. My JANUARY service was missed last week so we're off to a lovely start.

Service are really bad. They always missed collection my waste and caused me lots of trouble. Need to spend time to call the customer service for help and usually I can NOT help.

Wanted a quote and to set up a collection. Found Andrew very helpful and answered all my questions. Very quick and easy. Will definitely recommend.

After dealing with shocking customer service from other waste disposal companies, direct365 with very prompt response and Siobhan being extremely helpful from the start, so far I m happy with the company. The price of the bins are brilliant even my partner has decided to change over. Highly recommend

JUST spoken with Charlie at Direct365 - now goods are going to be dispatched today at the price we were quoted - at least something good has now come out of this situation. They website is still showing the cheaper price!!! If only I could treat my customers like this. STAY AWAY

Siobhan O'Leary very helpful and very polite, she explained everything to me very well, i would definitely recommend this site to others. Thank you for the help.

Spoke to advisor Andy a few weeks back to get a quote from them. Had a look around and they are the best priced and the customer service was great. Told them what I needed and they created a bespoke service suited to my business. Fast, efficient, excellent customer service. Thank you

Been dealing with Kyle Richardson over the last few months. He s been excellent with ensuring my clinical waste contract was set up effectively and that I got the best price (which came in substantialy under my previous supplier) for what I needed in my clinic. He s been prompt with replies and answered any questions I have had. Looking forwards to working with Direct 365 and will be recommending them to all of my friends and colleagues for their clinical waste and sharps disposal!

I have booked a visit to our church for a legionella risk assessment and some water sampling. Efficient service so far.

Review of the service provided: 1/5 stars Review of Lauren Reynolds, customer loyalty advisor: 5/5 stars I had a lot of issues for 2 years with Direct365, was very unhappy and ended up terminating my contract as a result. At first this seemed like it was going to difficult but Lauren made it extremely easy and has been so helpful and productive in helping me with my queries and complaints, even chasing up other issues for me which weren't her work to do so. I appreciate Lauren's efforts massively and hope all other staff are as helpful.

Extra charge you after 3 or 4 years being with them stating bin is heavy when it is not, poor service rather use council bin

Fantastic customer service with Direct 365 who handle the waste collect at my tattoo studio. Craig Weaver, my customer service representative was super helpful throughout this very difficult lockdown process this 2020. Thouroughly recommend this company!

very easy to order from . they help in every way and so quick with delivery will use this firm again when the need arises. Celia daniels

I placed my first order with this company. I spoke to Charlie and received excellent service from start to finish.

Great service and friendly helpful staff, and S Deegan was very accommodating

Great experience from Direct365 & Charlie Lavender helping me out with my order. Would highly recommend using them in future. Many thanks Charlie.

Such an easy company to deal with, Sasha was fast and efficient at dealing with my enquiry would definitely recommend this company.

I had a problem with the way our accounts had been set up for multiple sites, no fault of Direct365, but this was causing confusion within our accounts department . After speaking to Lydia Pugh everything was sorted and dealt with immediately. She was very helpful and understanding, but more importantly she was responsive and very professional. Thanks Lydia x

Great company to work with, always helpful and quick to respond. Defiantly recommend it for any other small or large companies out there. Sasha helped me through ever step!!

Shady company that ties you into a ROLLING contract and unless you cancel it within a set time annually, YOU ARE SNOOKERED FOR ANOTHER YEAR. GO ELSEWHERE!

Really poor service for general Waste collection. They ask You not to cancel your payments despite missed collections, and tell you they would pass a credit. When it comes to credit, they say no refund is due as their waste collector wasted a trip. When asked why the contractor came out even although we asked them not to, they denied us ever asking them Not to collect until We sort out the bags and tags with local

Thank you Kyle Richardson for all you help getting my contract in place! Really appreciate your help and speedy response

James Jones Customer Loyalty Advisor excellent customer service from james ( direct 365 )and i am personally thanks full this gentleman to understand our situation and sort out our problems most of customer service companies need the staff like james jones, MUHAMMAD

Shocking! Never collect your bins when they re meant to. No one contacts you or you never hear back from them. Would not recommend at all.

Terrible service. Keep charging for overweight bins which is complete lies because I've been checking the weight the night before they collect them. Customer service is terrible and completely unhelpful and confrontational!!! Stay away and beware of the FAKE REVIEWS that are uploaded by their staff who work for them and are on their own website!!! Absolute pathetic way of getting a good google rating why not just offer a good honest service instead!!!!

Direct 365 are very fast and efficient with removal of the business's recycling. I highly recommend these.

Spoke to Charlie on sales. He is very polite advised what items I need and will be ordering soon xxx

This is the 3rd time I am editing my review as it has been a bit of a roller coaster experience! There are a internal issues that need looking at eg lack of staff and certain processes however what I have come to realise is that from a customer service point of view they have made serious improvements. What I realise now is that alot of issues are outside their hands as they rely on a network of contractors to carry out the work as agreed and there are a few companies that let them down. This can happen with any company but the good thing is that there is a team willing to listen and help. Thank you to Jess and all for helping resolve issues and for making the improvements needed.

The company supplies our recycling waste and general waste collection. They are regularly missing collections and when queried it takes many days for a response. The customer service team just 'ask the depot' and a re then forever waiting for a response. We have been charged for a full servic, received only a partial service and cannot talk to anyone who knows anything about the issue. Direct365have failed to meet their obligations time and time again.

Sasha Deegan @ direct365 responded promptly and comprehensively to all of my queries. I am happy to use them for my H&S requirements

Was am recommended direct365 by a colleague. Excellent service and the set up was so easy. Andy was very helpful, answering all my questions and made the process very easy. Thank you.

VERY GOOD CUSTOMER SERVICE & HELPFUL. QUICK SERVICE 100% RECOMMENDED. THANK YOU VERY MUCH.

This company is awful - we have had nothing but problems - missed collections, broken promises to collect, arrived and left with out collecting. The accounts department are a mess - and every question is replied with "computer says no". We have changed supplier to one that about 50% of the cost - Thanks 365

very proffetional service and good admin support. highly recommend

Craig was a great lp getting us set back up after lockdown

Direct365 provide us with a great waste collection service, I would highly recommend!

Called Friday needing a urgent waste collection service. bins was delivered Monday, no upfront payment or service charge would recommend the service team is very friendly and helpful. Thanks Emma

James Jones has been speedy and efficient on dealing with any requests and sorting my new contract.

Really helpful service when making the booking. Got confirmation docs through really quickly. Great service

Spoke to a couple of people on the phone for direct 365, both really helpful. Best value for money as well out of the companies I d tried!

Excellent service. Just signed up to them and everyone has been so helpful. Siobhan has been a star in particular! Thank you!

Excellent service friendly staff and good value for money - collections have been perfectly timed would recommend

I ve just opened my own business and direct 365 have been very helpful ensuring I am getting the correct waste disposal for me. I spoke with Andrew on the phone and he was very informative and professional. Overall a brilliant company and would definitely recommend.

Gross overcharging without justification. we have queried a bill for the collection of general waste. We have been unable to get a response as to why since September 2017. We have called and emailed many times yet the high charging has continued. We were told to allow up to 8 weeks to resolve these kind of disputes REALLY??, yet 5 months have gone by and we have not been contacted to resolve this matter. Our 660L bin collection is usually sufficient.However according to their records the bin was a whopping 266kg!!!! over our usual allowance during our quietest period in August 2017, when we quantified the excess weight it was the equivalent of four staff members inside the bin .. and they asked me if it could be food waste SERIOUSLY???

We have used Direct365 to organise our general waste and recycling collections for a few years now. The service they provide is excellent value compared to other waste collection companies and their staff are always friendly and responsive. Most recently I have been dealing with Craig Weaver, one of their customer loyalty advisers and he has been exceptionally helpful and efficient whilst dealing with me.

We have been using direct 365 for several years now and they are always helpful especially Miss Lauren Reynolds she has an outstanding service thank you for Lauren and direct 365 team

If i could give zero stars, I would. Absolutely diabolical service. Completely incompitant. AVOID!!!!!

Andrew Lewis was very very helpful. I got a quote for my waste disposal requirements very quickly and with no hidden fees. It made it easy for me to compare other quotes that Direct 365 was the best so it was a no brainer. My sharps bin came very quickly too which is great!

Very efficient service. Spoke to Sasha on the phone. Very pleasant and helpful. Happy to take our special requirements into consideration

Excellent Service.Sent an email requesting for some lockdown concession and recieved very prompt service from their Admin guy James Jones.I'm more than happy to continue using their services.

Appalling service. We are a residential care home and have direct365 picking up our clinical waste, that is if they ever turned up. This is the third time in three months they have failed to come on their scheduled pick up leaving our bins overflowing. Every time we call to get them to pick up our bins they schedule a date and never turn up. Enough is enough. Do not use them

Tina Smith looks after all my accounts and she always goes the extra mile to sort things out for us as we have many services from 365

Been dealing with a lady called Lauren and she has been really helpful!

I have recently opened a clinical waste account with Direct 365. Andy has been so helpful and friendly throughout the registration process and I am looking forward to working with him in the future.

Efficient service - response to online quote extremely rapidly which is very satisfying with Rachael Scott, as well as fast booking arranged with Sasha Deegan. Excellent customer support. Thanks direct365 :)

Good service so far from Steph Jones, arranged our shredding collection with minimal fuss.

Avoid at all cost. It s just cost me 4 hours of my life (at least) trying to get our clinic waste removed despite being charged. I had to speak to different managers repeatedly. A gentlemen did collect it from a different out-sourced company, however 365 called after this to say someone was calling to do do the job they lied about doing tomorrow?? They don t know what they re doing!!

Andy was cheerful and helpful and we look forward to working with the company.

Good service, friendly staff, a bit of a faf having to record a 'phone conversation to book the job but fairly painless. Helpful collection guy, even offered to come upstairs to collect the shredding!

Craig Weaver has been extremely helpful in handling my request. Thank you

Sasha was very efficient in following up on my enquiry and booking at date for our PAT testing - no chasing required! :-)

Horrible customer service staff who in my opinion are actually quite thick. Service is useless, bin collections missed regularly. Overall very frustrating dealing with these guys. Avoid if I was you.

I do NOT recomend this company to anybody!!!! Waste collection continuosly late or missed! Their reason is that the driver could not park, however there is s parking bay next to us. I have to chase them and each time i speak to someone i have to explain everything again and again, but nothing hsppens! The whole company is a joke!!!! Its 2018 and this company is still unprofessional and unreliable. The amount of lies they are telling is incredible. Me and my colleague continuously is on the phone with them and on the emails. Guess what!??? Again they are not collecting our clinical waste from our studio for 2 months now. Always the same excuses. The driver came but we were closed, the driver could not park, the driver went to the wrong place, the driver got sick, the driver went on holiday, they don t know what is happening so let s wait for the depo to call them back and give update. SURE!!! LET S WAIT AND UNTIL THAT I WILL PILE OUR WASTE BEHIND THE RECEPTION AND WILL MAKE THIS COMPANY RESPONSIBLE IF A COUNCIL AGENT WILL COME FOR A VISIT AND GIVE US A FINE FOR INCORRECT STORAGE OF HAZARDOUS WASTE. Not to mention the smell of 2 months old rotten body-fluids!!!!!!!!!!! IT IS SERIOUS! They can close down our studio!!!!!

Very helpful team and they always respond in very good time - James Jones arranged the service for us and made it very easy to follow. Based on our experience and contacts, I strongly recommend the company. Everyone I have had e-mail contacts with, have been very helpful both Admin and customer service. , I recommend them to all.

Lauren Reynolds has been excellent in communicating with me over what has been a very stressful time for my restaurant business. I am grateful that she has managed to resolve my issues with a satisfactory ending. Would recommend using them again.

What a breath of fresh air, after some time searching for a decent waste disposal company ( there are so many con artist companies around) I am glad I came across 365. No con type sales pitch and a trustworthy company. Great service and very competitive in their prices. For commercial waste disposal I would highly recommend them!

searched online for a flexible shredding company. came across Direct365 which is exactly what we wer looking for, flexible ad hoc collection at a reasonable price. Spoke with a very helpful and informative customer service advisor Stephanie who was able to answer any questions I had. 5 star service.

I have dealing with 365 on a few of our requirements a really positive experience. Today I dealt with James Jones regarding a matter on our contract, I must have asked a few silly questions but he was very patient and efficient. In a climate where it is difficult to speak to customer services, I would thoroughly recommend 365 as a go-to company.

Best service, Staff name Mark Hewit was very polite and helpful.

Set up a new account in no time and beat all competitors pricing!! Megan in Customer Services is particularly efficient. look forward to an easy ongoing contract!!

I can say hands down this is one of the most incompetent companies I have ever dealt with. Mis-sold a contract from the beginning and 3 months later now being chased for a debt that we will not being paying due to their sales team's errors. Also waiting for a bin to be removed from our premises 7 weeks after requesting it to be removed. Cannot recommend under any circumstances!

After listening to excuse after excuse for 6 months we have now cancelled this service. We were supposed to have fortnightly collections but these were being missed regularly, we would then have to wait another 2 weeks for them to rectify so we were constantly left with overflowing bins. Don't bother to use this company they do not keep to regular service but still want paying for 3 months in advance for a very poor service.

Good customer service and replay promptly... have 3 contracts with them and no complaints at all.

Avoid if possible. All direct365 staff work from an office. All physical collections are outsourced so there is no quality control internally. Collections never on the day agreed. Never let you know before hand despite saying so. Dont collect something and then they sign on your behalf and when you call to complain, the office staff don't beleive you and ask you to prove you didnt receive a collection.

Terrible customer service .. Terrible customer service ... threatening emails , rude staff called sales to say I was cancelling NOT bothered at all . Plenty more competitive suppliers out there. I recommend this company to over 60 clients of mine a year, not any more .

Craig Weaver has dealt with a number of problems I ahve experience during shut down his commitment has never wavered he has answered every email within a very short space of time he is an absolute god send to 365 wish that all the staff we as dedicated as he is and not just within 365 through any service industry I have ever dealt with. It has been a pleasure to have dealt with Craig and should be considered for future promotion within his field.

Many thanks to Craig Weaver for his excellent customer service with regards to my clinical waste needs. My tattoo studio had been closed for a long time due to COVID-19 lockdown and finding a new premises. I appreciated his clear, swift communication and friendly demeanor...definitely needed during such a stressful time!

Excellent service. Sorted everything out for me very quickly and very professional.

Advisor very helpful and contract set up with one phone call.Thanks

James at Direct365 is always extremely helpful and no problem is too big or small. Any queries are sorted in a prompt and friendly manner. Most importantly to a business their prices are very competitive.

I recently needed to contact Direct365 to query some accounts and James Jones was quick, efficient, and thorough in the information provided. My query was solved in good time, and service was friendly and personal. It's always a pleasure talking to them!

One simple enquiry, one very helpful Sales Team Leader (Siobhan) and all was sorted once again. Happy days.

Kerry Sheridan was polite, happy and helpful on the phone

If there was 0 stars available I would have chosen that option. I believe that Direct365 only knows how to make customers pay extra money for the ''excess weight''. Not even once did they debit us the same amount as we agreed when we signed the contract. They charge ridiculous prices for the excess weight and even when you ask them to give us proof if the bins were actually heavier than what we agreed they never agree on giving us proofs. We asked them several times to show us how they weight the bins but obviously they didn't. The customer service is very slow as well. You need to wait more than 1 week to get a confirmation of the collection. I am really disappointed and as far as I have seen most of the customers have the same problems as me.

Very polite and efficient service from the admin team, particularly James Jones.

Direct 365 helped me sort out pat testing, fire alarm maintenance, legionella risk assessment and many more things. A very helpful service and great customer service from a lovely lady Natalie Leigh who helped me with everything