Diageo /The Gleneagles Resort

Diageo /The Gleneagles Resort Reviews

Reviews 991
4.7
Reviews 991 Page 2 of 10
Filters:
Rating
Language
Sort:
Most recent

We dined in the bar and as always the food was del...

We dined in the bar and as always the food was delicious, Christian who looked after us made wonderful suggestions and was perfectly attentive throughout! We highly recommend the steak burger topped with pulled beef and the goats cheese, walnut and pear salad. The Blackford cocktail was a real treat.
During our meal (one course) we were checked on a total of 5 times which did feel a little overwhelming given the duration of our visit, it would have felt more appropriate to have left the check in with Christian who had already built a rapport with us.

G.

The refurbishment of The Strathearn restaurant and...

The refurbishment of The Strathearn restaurant and the overhaul of The Birnam are excellent, unfortunately the service is second rate in both establishments - lackadaisical staff who lack the personal skills required. While the food in The Birnam is very good the attempt in The Strathearn to modernise has resulted in the classics remaining very good (smoked salmon, oysters) where the kitchen hasn t interfered, but the chef has tried too hard to over complicate everything else - the new Steak Strathearn (replacing Steak Diane) is a poor effort and is more style over substance. All that said the facilities are fantastic, the kids area is amazing and aside from the food / restaurant service the place can t be faulted.

Amazing place.

Amazing place.
Highly recommend to go for their Afternoon tea if you are only there for a very short visit.
They are happy to accommodate any dietary needs (allergies or vegan diet for example)
The Hotel also has plenty of unique little shops as well as a lovely garden.

Extremely poor customer service. Booked a spa trea...

Extremely poor customer service. Booked a spa treatment for my wife after being recommended by a friend. So far she has had to call 6 (yes SIX) times to try and book the appointment. We were promised a call back on 3 occassions that we did not receive. Si far have been given various excuses. "The diary is not open", "therapist on holiday", "therapist not on holiday, sorry, on a course". Final straw being offered a freebie for the inconvenience then being told she would only get this additional treatment for booking a date that she had already clearly said she could not make.
Hopefully the therapy is worth it because the customer service has been terrible.

Nice hotel. Room was ok. Both bathroom and room we...

Nice hotel. Room was ok. Both bathroom and room were somewhat modernized. Been here for a kickoff. Restaurant appeared to have 2 michelin stars. I'm not sure whether its worth that. Lunch was probably better than dinner...

Wow, what can I say - this is the most wonderful a...

Wow, what can I say - this is the most wonderful afternoon tea I have ever had. It was both a visual and a culinary treat, with savouries and sweet treats, and endless refills of coffee and tea.

My first thought when I saw the savouries was that I should have had a bigger breakfast, but actually all the small savouries and sweets were very filling, and we didn't finish everything on our cake stand.
After our afternoon tea, we had a walk around the beautiful gardens.
I would highly recommend afternoon tea at the Gleneagles Hotel.
We live locally so were not staying at the hotel, but if the afternoon tea was anything to go by, the Hotel is a fantastic experience.

Posh

Afternoon tea with my daughter's and friends. Love...

Afternoon tea with my daughter's and friends. Lovely surroundings, friendly, helpful staff and the food was amazing. My daughter is gluten intolerant and the gluten free option at some places can be disappointing. Not so at Gleneagles. The gluten free selection was as delicious as the rest. It was a lovely relaxed afternoon. Would highly recommend. Will definitely be back.

Wonderful day celebrating Mother's day and my birt...

Wonderful day celebrating Mother's day and my birthday with my wife and girls. Service was fabulous (sorry didn't get her name, young lady from Italy for the Winter) nothing was a bother and we were all made to feel special. The afternoon tea was delicious and we can't wait to come back.

Payed for golf rate, but it snowed suddenly dude t...

Payed for golf rate, but it snowed suddenly dude t stay, the management would not refund or let me transfer to another activity after trying very hard to get assistance. Very cool place overall but that direct negative experience really dampened the 4 days I spent there.

Not allowed afternoon tea in lounge as non residen...

Not allowed afternoon tea in lounge as non resident despite it being half full at 3.45pm and having spent 500 pounds on the day. Taken by a lady to the bar area where she didn't listen when I said they had no afternoon tea menu...and directed to clubhouse....got soaked in rain and when I complained to waiter, no apology and no afternoon tea still. Disappointing for an establishment like this and certainly no ' can do' philosophy.

One of the most efficient hotels with a vast army ...

One of the most efficient hotels with a vast army of workers making the front of house a faultless experience. From the best breakfast in Scotland, a stunning spa experience and even gardeners stopping their work to offer to take group pictures... nothing was too much trouble.

What can you say, parking easy, surroundings, love...

What can you say, parking easy, surroundings, lovely, people friendly. My wife, her father and I came for afternoon tea. It was fantastic, and would recommend to anyone. You dont have to be staying in the hotel, you dont have to be a golf player. I would say dont dress up, but dont dress up either. But looking in the shops after the tea, wow. Think i need to get a better job, as i wouldnt be buying anything from there ha ha.

Diageo /The Gleneagles Resort

Diageo /The Gleneagles Resort

4.7