Diageo /The Gleneagles Resort Reviews

It is local, has excellent facilities with highly trained, interesting, involved and genuine people as staff and managers.

An excellent few days. The hotel creates an overall wonderful experience and is not overly "stuffy" . The staff and management are completely committed to their guests and read all situations well. I cannot praise them any more.

Great food and beautiful site. The hotel building needs update. Floor especially bouncy and uneven.

Fantastic hotel in the heart of Scotland. Makes you proud to be a Scot!

Greatest place I have ever been to! So much to do you'll never be bored! Amazing service! Everything you would want or ever need in a stay!

Beautiful hotel. Meal was superb and the staff were so attentative.

Hi end hotel, fantastic service, luxury at its best

Beautiful hotel + lovely grounds to walk on, play 18..

Beautiful grounds and food was amazing especially the breakfasts.

Staying at Glenmore is always a pleasure. Lovely accommodation and great views over the moorland and beyond - one of the deers decided to have her breakfast outside our building each morning.

Had a lovely afternoon tea with my Mum they made it very special thank-you.

A bit pretentious, feels like it's living on reputation, almost a Disney Scottish theme park!

Very special, superb service, opulent surroundings, friendly, helpful staff

Parking was easy. Service from arrival, check in throughout the stay including the restaurant and breakfast was faultless. Food in the Andrew Fairlie was excellent, room was great. Why only 4 stars then? A room, dinner and a few drinks for More

Probably the best hotel I have ever been. Splendid service, amazing rooms and the best location.

Fantastic golf resort and shooting range go there for 2 or 3 days minimum

Stately doormen, gleaming Art Deco lamps, marble staircases, long corridors with grandeur. Hotel Gleneagles known for the golf tournaments has existed since the early 1900s.

impeccable services, beautiful and something for everyone!

We went for a meal at Gleneagles and it was superb, also the surroundings are beautiful, would definitely recommend.

Had a lovely afternoon tea. It is the first time we have been back since the refurbishment and the hotel is looking great. As always the food was wonderful and the staff were brilliant.

Dormy closed for renovations so only 1 star but hope to make a 5 star when back open

My girlfriend gave me as an anniversary present a night at the Gleneagles hotel. She was preparing the surprise in advance and I know that she was really excited.

She booked a car to pick us up at the train station and also she arranged a wee detail to have ready in the room for our arrival.

But anything went as planned.

When we arrived to the train station no-one was there waiting for us.

We waited 5 minutes but nothing, at the end we had to call to the hotel to make someone come, having the consequence of being waiting in the cold during 20 minutes.

We did the check in and when we enter in the room, we didn't have anything special.

My girlfriend had to go back to the reception to asked for it.
But here it comes the worst, after she explained the situation, she waited 15 minutes at the reception to receive an answer, and when they came back to her seemed like they didn't believed her and she has to show her personal email with the answer of the hotel saying that they will take care of it.

In the meanwhile one of the concierge was whispering and pointing her about the situation.

In the end we receive a wee bottle of champagne, with dirty glasses.

Apart of all of this things, both of us we had to answer to the question made from different members of the staff: Do you work here? at least 3 time

Why?
Because I don't wear expensive clothes or I don't look rich?

I really felt not welcome at all, we felt treat in a different way just because of our appearance and our way of be.

Also, we share the car to arrived to the hotel with a girl from Nigeria that was going to have a work interview and it was so clear how the driver ignore her or even interrupted her sentences to not allowed her to talk.

After the treatment we received and what we saw around I can honestly say that their kindness and welcoming is directly proportional to the money that you have or you looked you have.

Our expectations were completely others, consider the money that you expend to be in the best 5 start hotel in Scotland.

We were expecting not have to take care of anything, not to call to the hotel to be pick up, not to have to request what they offer to us and of course not to clean the champagne glasses.

Also, both we work in the hospitality industry and we know how it works but during the dinner we just felt surround by tips seekers, being even rude trying to upsell and interrupting all the time.

In resume, to choose the Gleneagles hotel to celebrate our anniversary wasn't the best idea because of the non care, the way that they made us feel and how they ruined the surprise.

Great place to stay has an amazing swimming pool and spa facilities

Lovely hotel and grounds, staff are very helpful and professional, very enjoyable.

One of my favorite hotels I've ever stayed in. Remarkable property that is as beautiful as it is vast. Extremely well kept and great service. Wish I could have stayed longer.

Played golf on the Queens course thanks to Turkish Airlines but I've got to say that everything about the day was perfect. Staff were amazing and so friendly in both the clubhouse and the hotel!

Very nice and well-kept hotel. Great offer of activities! Our children have a lot of fun. There is also food for vegans. The service is great, we'll be back for sure!

Incredible. The hotel itself has a very impressive presence as you drive in and it's grandure continues equally inside. However, this is not a stuffy place. For all it's beauty and Elegance, you do not feel unwelcome even in jeans and trainers! (Although u may be asked not to wear trainers in some of their more refined restaurants) the staff are completely lovely and accommodating. They can't do enough for you. Very personable and easy to communicate with. Down to earth and open hearted. Staying here actually feels very homely!!! If you are in any doubt about staying, please trust me, it's worth every penny!.. p.s. my partner and I stade in the modern block, and the very realistic open (gas) fire in the bedroom is a really great touch, in the winter! Thank you Gleneagles!

This place is amazing. If you are ever lucky enough to stay there are so many things to do. Yes it's pricey but worth every penny. The golfing is out of this world and you are absolutely looked after. The food in the clubhouse is amazing.

Flying visit to see the equestrian centre. Disappointed to see it has been redeveloped into tennis facility

Fantastic hotel. Beautiful scenery very helpful staff

An amazing hotel.. Afternoon tea was great as was the company.

Good hotel worked there for 13 years good place to work miss all the staff

WHAT a delightful experience at the FALCONRY SCHOOL. Stewart was such a great teacher, and both teenage grandsons are still talking about all they learned. Tremendous. HIGHLY RECOMMENDED.

Even if you're not into golf this is still worth a visit, you can have lovely tea and cake or rear at restaurants if you're pockets are deeper or just enjoy the grounds and scenery.

Grounds, facilities and staff brilliant. Very expensive but value and genuine quality mean it has been worth it.

Went for a coffee and a tasty piece of shortbread. Yummy.

Went up for a day visit on the occasion of a friend visiting from abroad s birthday. Lunch superb with fantastic, friendly staff who even arranged a birthday cake for my friend without any prompting! This was followed by a selection of More

The right place for those who want to spend unforgettable days

Such a beautiful hotel, wonderful food and such great staff!

Amazing place. Full of activities for all ages, glorious location.

Heaven on earth! Only wish I could afford it again..

The Best B&B North of the border!
But shocked to find that the refurbished bar cannot provide a fairly basic cocktail!

The hotel has nothing to fault. Magnificent huge bedroom with an amazing bathroom. Great outdoor and indoor swimming pool. Stunning outside surroundings. And what a fantastic breakfast!!The only reason I have given only 4 stars is the More

It's nothing short of spectacular. Pitch & Putt is endless fun. Lovely staff and grounds

From the minute you walk in the door this is such a special place staff so nice.and helpful the grounds are fabulous didn't want to leave it was so good