Depanero Review

Hello. The Depanero team was very prompt in repairing my phone! Thank you for your professionalism and I recommend you to use their services with confidence anyway!

were serious, in three working days came the courier with the repaired tv.

I had a LED TV to repair. The costs of the repair would have been too high so I refused the intervention. Depanero sent my TV back and I didn't have to pay anything. Professionals.

Hello, they solved the problem of service in shield time. I recommend Depanero.

Three products sent to them which were under warranty. One was "lost" while sent back to me and had to struggle with the store to get a replacement for weeks. The second one had the warranty void by them telling it was my fault, stating oblivious facts made up from their ass. The third one was replaced by them with another product with different specs without consulting me, which made me lose time again and struggle with the store to fix their incompetence.
They also spam you with utter nonsense when you didn't agree to receive any promotion emails from them.

They have their shortcomings ...
They have their shortcomings ...

Excellent, grade 100. A team of professionals.
Recommended!

Very professional, fast repair, constant updates via email / SMS, you can't want more from a warranty service!

Quick problem solving and efficient! Very good communication.

I have a s7 bought from another person that was sent as a guarantee to the Depanero team. People have done their duty excellently without the problem that I am not the rightful owner of the bill. Very satisfied!

Fast, efficient, permanent collaboration. Congratulations to the Depanero team!

I bought, through Emag, a pressure washer that, after a year, broke down. Being under warranty, I filled in the online service sheet, available on Emag, and the next day the courier came to pick up the package. Two days after picking up, I was notified by Depanero that the product had been repaired and I would receive it by courier. I received it, everything is ok. Personally, I am satisfied both with the promptness for resolving the situation and with the way I was kept informed about the status of the product. Congratulations!

They find pretexts to not fix the products under warranty and then very generously offer to repair them for a fee. Interesting "business model".

I was pleasantly surprised by the speed and seriousness with which the laptop problem was solved. The day after I reported the product malfunctioning, a courier was sent to pick it up. In less than a week the product was returned to me, in optimal conditions, well sealed. On sale I noticed that even the screen, which had a few stains, was erased.

Big like for Depanero :)

The installation went very well, the technicians were very professional.

I think it's easier for them to blame other partners than to try to solve the problem or mediate the solution. How is it possible to refuse the warranty of a 300 lei Razer keyboard in the conditions in which the membrane of a key gave way after 6 months when the product has a 2 year warranty. What else can go wrong with a keyboard other than keys. It is preferable to avoid emag because of them.

quality repair for electric scooter during the warranty period

Western level services, excellent organization, customer focus, compliance with promises, all these make you fully satisfied!

The worst possible troubleshooting company.
Waiting for almost 10 days for someone to come and repair my refrigerator under warranty.
Last year I had a HP printer repaired.
They told me that the piece costs 450 lei.
The printer cost 400 lei from the store with 2 years warranty.
Without words. I will claim them for consumer protection and bring the DNA on their heads.

An extraordinary team. I didn't think they would be so expeditious and fair. Everything as in the book. I sent the phone by courier (free because it was under warranty) and in 6 days I had it repaired. in Arad and the repair was done in Bucharest. I always received messages about the stadium and the location where it is. Thank you Depanero for SERIOUSNESS.

Depanero ... some dora that are not able to find a sectioned wire ... because the vacuum cleaner stopped, I sent it to repair in warranty ... the dora depanero connected it to the network, saw it working , but they did not think that maybe it was not sent for nothing ... they were just waiting to tick another "repaired" product and they sent it back to me. Seeing that they were not good for anything, I gave up the warranty and I opened the vacuum cleaner housing where I managed to identify the problem: the cable had a sectioned wire (great engineering)

Fridge with extra warranty, customer caught between emag and depanero although they have the same mother.Operators indolent and lacking in the customer's emotion and without a bit of common sense.After 3 weeks during the summer in which I went without a refrigerator have bothered to solve the situation after I have been notified to all the state institutions and including them for the poor management of the situation and their lack of interest. A star is much I would give you minus the stars.

They moved quickly, repaired everything, everything is ok, you are notified of any movement.

I send an Iphone 8 plus twice this year (with extra warranty) with the following defects
In August (speaker, battery, signal, overheating), I am contacted and told that none of the claimed defects are confirmed and if I want the battery to be replaced for a fee, I refused
I send again last week with the defects (the phone started to close at 20-30%, again the signal problem, the heat problem and the fingerprint problem) I am contacted again and I am told that they do not find any defect, and again I am told about the battery for a fee, this time agreeing to pay 269 lei for replacement, when I asked how long it will be solved I was told that it is not known because it is not subject to warranty
Disappointing, I do not recommend, I was influenced by those from Emag to make an extra guarantee (that you have a maximum of 5 days, that it is repaired, that you receive the money for the product)

Gambling, I do not know how the Emag can work with them. I sent an oculus rift to the warranty in the original box packed with bubble wrap and got it back unpacked (the box is in the last hall). They also glued their stickiness to the sticker with the warranty on the game (on the front of the device). I will see tonight if they have solved the problem.
An absolutely horrible experience. I would give 0 stars if I could. They mess up with clients.

Another pleasant experience I had with Depanero. I took the lawn mower to repair it, personally and in 2-3 days it was repaired! It was harder with transportation! I took her personally but I asked her to bring her home. If I saw that in 3 days they didn't bring it to me, I called and told them that I was picking it up personally, that the quarantine was still up! Otherwise, people of grade 10!

I do not know what problems you had with the products or from where to where there are so many 1 star notes ... finally, from me it is 5. This is the second time when I call for their services, and the second time when I'm doing a good job. Very fast services, my broken tablet was repaired and brought back to me in a week.

Short, clear and to the point !!! The repair was solved by replacing the product.
OK communication, by SMS and mail, about the evolution of the repair.

I am satisfied with the services, I sent the defective product and in a few days, with periodic information, the product was changed without problems. Thanks.

A nice experience with Depanero.
I sent a message, came up and picked up the product from home, they permanently announced the stages of the product (that arrived at the workshop, what a defect it has ...) and in a few days I had the vacuum cleaner at home. Unbelievable, but it can be with us too! Thank you and stay the same!

I've repaired a warranty TV from eMAG. Prompt. Note 10

RO: One of the two individuals who came for the installation of the air conditioner, disturbed by the fact that I asked him to put his sanitary mask back on his face (although I had asked for this explicitly at the beginning of the paper), started offending by saying that it is jeg in apartment and that's actually where the viruses come from, practically giving me a lesson in medicine. Not to mention the fact that it took two hours to mount an air conditioner, with multiple cigarette breaks on the stairs of the block. Terrible service, I would not recommend Depanero to anyone.

EN: One of the two individuals who came to setup a new AC system was very bothered by the fact that I asked him to put his face mask back on (although I had explicitly asked for this when the two arrived), so he started offending me saying the apartment was dirty and that s where the virus actually comes from. It also took over 2 hours and multiple ciggarette breaks to setup the AC. Terrible service, would not recommend Depanero to anyone. Plus, who knows, maybe the worker who offended me is overqualified for the job and was supposed to be a virologist instead of an AC specialist (well, a specialist who takes 2 hours to setup an AC can hardly be called a specialist).

I have bad headphones, have been picked up quickly repaired and received back, now it works, I say pleased

I have a dvd to be repaired at the depanero mi la repaired but the surprise the price of the repair is higher than the price of such a new dvd thief on the face I do not recommend

In spite of the fact that I bought a wiring box for an air conditioner with a maximum of 5 business days, the term was not respected. To my surprise, I checked the site and no longer sell 3-5 days or 6-10 days (which were at a lower price) because the subcontractors (those working under Depanero's wing) no longer deal with and it seems normal for me to stop selling lies. That's it, I bit it, but never again. And besides, we were a fan of Emag, we buy all kinds of there. Emag is unfairly competitive and forces me to install the strict climate with Depanero, otherwise I lose any warranty rights. That's not what Emag tells you, but finally. Disappointed, I will avoid this company as much as possible, and given that Emag works with them, I will stop ordering from Emag. 2 stars because I gave a nice girl on the phone among others and although they know they have no blame, I pity that they have to defend the interests of a company operating on a badly thought system.

I had a tablet and a smart TV that were defective during the warranty period, I applied to Depanero, the courier came and picked them up. I got them repaired shortly, at no cost. I was happy. Congratulations to Depanero!

I bought air conditioning installation with complete kit. They installed the air conditioner 80 cm from the side - exterior wall, leaving 50 cm of cable visible. I knew that it was installed at a distance as close as possible to the outer wall. I was outraged that they did not inform me before doing the installation in this way (the installation was done in a block that is not yet in use), especially since I spoke to the installer during the work - no he signaled to me that it would be an installation problem.
When he sent me the photo with the installation completed, I called him and he told me that it would cost me another 200 lei if I want to change the position of the air conditioner. I made a complaint to the company and I received the same answer.
Conclusion: correct air conditioning installation cost = 411 lei + 200 (installation correction or intentional robbery) + wall overhaul.

GOOD MORNING, EXTREMELY SATISFIED WITH DEPANERO, PROMTI AND RAPID SERVICES. THANK YOU DEPANERO

The product has been repaired, I was notified by text message of the status of the repair. A pleasant experience.

2 interactions with them and both without problems. Note 10

Great reception but bad quality technicians! Avoid if possible

Everything went perfectly and it was resolved as it should have been.

I was walking around, not at us, that beyond that model, that a comet, that the alignment of the planets ... In short we did not solve with them. They seemed to be full of money and handled clients as if they were a hobby and doing a favor ... Ugly

I had a microwave bought from emag. Repaired under warranty, quickly and well. All good.

Customer registration system, waiting place with chairs, wi-fi decent conditions for an electronic service. The quality of the repair services depends on the product in question.

Professionalism!
I'm pleased.

It doesn't seem normal for the dim dims to say something, and when I get to the headquarters to tell me something else. Apparently, you can't rely on the answers given by those in the call center.

Thanks to the Depanero team for the promptness of solving the problem with the laptop motherboard

Professional team, speed and punctuality! Down the hat :))) RECOMMEND

so far from my experience I have only words of praise!

Fast and very communicative! Thank you for your seriousness and promptness!

Incompetence and irresponsibility at home, no diagnosis can do ... if they do.
After one year and 3 months of use I sent in warranty an ASUS ROG laptop
worth over 1000 euros. The laptop started to turn off at intervals of maximum 5 minutes of use with or without a charger connected. In windows the battery does not charge more than 10%.

3-4 days after I spoke by telephone with a ram from the depanero and explained his symptoms I receive a report with some summary information, including "loading / unloading test - ok".

Of course, I made a complaint to the department's notifications department, to PC Garage and asked for details on the tests done ... the answer not until today I have not received it. Speaking with a lot from PC Garage (from these fools I took the product) he told me that if they were in trouble they said it hurts them in Basque.

I sent the laptop directly to the PC Garage, I made a CD with pictures, movies and everything Dorel needs to understand. After a period I receive an email from PC Garage ... that the battery is broken and if they want to replace it for a fee. I told them that it is not possible for the battery of such an expensive product to fail after less than 1 year, especially since it was only used in super conditions.
After the first experience, I ask for details about the tests, of course ... every year and many years.

I also asked for details on how in the first report the loading / unloading test was ok and in the second hopa ... battery failed.

In short, I will take the laptop to a service capable of a correct diagnosis.

Adio pc garage from me 0 orders in the future.
Goodbye products that have service at the repair shop.

So in small letters you don't deserve, garbage.

Too bad you can't post a review unless you give it a star ... I would have given them minus 5 stars.

Very prompt, serious and professional, I recommend with confidence.

It moves fast, they have replaced the defective component of the vacuum cleaner.

Make a complaint to Consumer Protection for all this directly because they have the worst customer service. I also sent a processor to them because it was warming up and came after a week replied that they canceled my warranty and they sent me a picture with him with bent pins. When I sent it, it had absolutely nothing, I removed it from the trunk before the courier came and placed it in the original packaging carefully! AVOID DEPARTURE!

Very serious! In my case, they replaced a product under warranty

Some jeguri. Along with Flanco. All-inclusive product that I can't benefit from because they say it went on an unauthorized phone. When they saw that I was interested and that I wanted to be given the rights I deserved, they said that he went on the phone. It is illogical that I still have a guarantee. Filthy. I filed a complaint with ANPC.

Good repair, but they also made a renovation that was not needed

Most incompetent service. Why the hell they passed this e-mag to them I can't figure out. I have a laptop on them that only the optical drive replaced. Yesterday I spoke with them on the phone and called me to pick him up only to get there and tell me that he is still in tests, Cica would have repaired for about three days and keep him in "tests". What they test for 3 days only they know. I hope I can take it to ASUS directly but there is still a problem next time.

For me it was a different situation and for how you solved it you get a grade of 5. Out of 5. Thank you,

It does not deserve any stars, I sent a coffee sprayer for repair, and when they returned it was incomplete, without the water tank. I do not recommend

Total lack of professionalism ...
I had to get threatened with ANPC to get my phone back.
If I ever need, I prefer to give up the warranty and go to any other service even if that means paying for the repair.
Some shit!

I recommend, they solved all my problems in less than 4-5 days every time, serious company.

Depanero. Beware of those! I have a faulty device. Exit warranty. I took him to the Depanero. I described in detail the defect. Weekly they gave me a phone to repeat their defect and tried to sell me with 150 lei two filters for the device. I described the defect again, without buying the filters. After almost a month they told me they didn't find him. When picking up the machine I had to pay "Finding". 70 of the law. I had to pay, I could get my device back.

Very unserious. 3 service cards within 5 months, each time the problem returned.

I had a positive experience, they solved the problem quickly and well.
Thank you.

The 2 lei company is waiting to come and repair a car without a warranty and I don't come, I don't recommend it to anyone

God forbid you have to work with the specimens from Depanero! May God not let anything fall to you, let nothing be ruined, otherwise you can say goodbye to the product and the money. So look at the reviews folks, the overwhelming majority are 1 star and Depanero to compensate forces its employees to give 5 star reviews! Think alone and critically. My case:

-submitted the motherboard in service because an integrated board did not work properly, but otherwise perfectly functional. Disassembled by a specialized person and I also took pictures. It arrives in service, I receive a notification that everything is ok and that it will be repaired soon. One week passes, I receive again the second notification identical to the first, that the plate has been received and is to be repaired. I call them to see what it's about. I answer that they sent the wrong service and that only now they sent the correct service but to rest assured that everything is ok and to be patient that everything will be fine. Other days I check the status on their website and it says "I refuse warranty repair". I'll call again to see what the problem is. I answer that I don't know anything yet, he will receive the official answer. I tell them that on the site it is displayed that the warranty is refused, they say yes, yes because when they received the plate it had "bent pins". A lying lie! If so, this was conveyed in the two notifications. All over the world when you send something in service you receive notification with pictures with the status of the product. They told me when they received the product that everything is ok and that it will be repaired. I asked them why they didn't tell me. Attention, a hallucinatory answer follows! "I didn't tell you this because this is just for us, the client is not told that this is the law" (meaning the law says to hide essential information?) Besides the fact that they found a childish excuse (a plaque the base has a lot of pins) they have the audacity to fool me in the face because they don't feel like fixing the board. If you are wondering why the good people leave the country and Romania goes bad, it is because of these specimens. Gentlemen of Depanero, if you read these reviews about yourself out of curiosity, can you sleep at night? How do you sleep peacefully with the thought that you are fooling and deceiving people? Or will this bring you sadistic satisfaction?

If you want to convince yourself that the professionals deserve all the money, you have the opportunity!

It is given a piece of laptop lenovo g50 80 bought from pcgarage. After 6 months of normal use a blot appears on the screen. The pcgarage guarantee being provided by the customs officer. I receive the product in service, after 7-8 I receive a text message that is ready. I'm going the next day, surprise .... dead pixel display. I start to say that I get it and explain it as pixels ... as iso ... as reeds. Please be back in service. This time with urgent status. It was resolved in two days. Third time when I go .... the panel was ok but the frame on the screen was detached on one side. The type of reception was offered to go to the technicians to repair it. Finally comes with the frame as caught. I accepted that and that was it. It does not seem normal to me with pieces defective, or with the piece mounted poorly (a finger enters between the frame and the screen). I believe that the poor quality work is given by the management. I offered the number of stars in the review for the guy at the reception who was ok, was patient and wanted to solve problems even when the technicians didn't want to (put on a bad display and fitted a bad bezel). However, this is not a service where you can take your product under warranty .... never.

I am satisfied with the services of Depanero. Although it was about products bought online and shipped to the repair shop in the opposite corner of the country, the services were prompt. Starting from the answer by e-mail and the telephone call of the representative until the solution of the problem, all the steps respected the conditions and terms provided in the contract. I personally have the maximum grade for you!

An unforgettable experience, avoid if you have post-warranty products. I sent a mobile post-warranty on Depanero after a week of peace I have announced that the phone can be repaired in return for payment similar to price new phone in stores now, have ignored the problem of soft signaled they gave me an explanation false, a non-existent hardware defect. The decision to send the phone into service was based on a quick repair of a console with warranty at Emag, if that counts, I had lost a little confidence in their services.

They are absolutely incompetent. Once I needed their services through emag of course for two products: an electric brush and a router. The router was lost for 6 days to them through the warehouse before the service card. Eventually, they hindered him and found him. And guess if the 6 days dropped from the 15 calendar days they offer for settlement?
The situation is even more bombastic on the brush. After 18 days, I learned from an accidental representative (confirmed later by Depanero's) that the brush was replaced, sent by courier to a showroom in Ploiesti and from there handed by Cargus to the client. Very well you say - that's it, they passed the deadline by only 3 days, at least they solved. Unfortunately, that client was not me - I am in Bucharest, the phone number was not the same and by implication neither the name, but Depanero knows better.

I leave you to give an opinion about these services. I'm sure there are no more incompetent people in this company.

Tip (if necessary) - Run as you see with your eyes when you hear from Depanero.

I sent an asus rog gaming keyboard worth 1500 lei bought by B.F. at the price of 500 lei, I sent the product under warranty after a period of 1 year and a half, for a minor defect in a sound adjustment wheel scrool that could be fixed by me at home, I chose to send it to the service to do not lose the warranty on the product, unable to be repaired call me a depanero employee to tell me that they transferred money to my account that the keyboard could not be repaired I did not agree with the decision made by them that I want the product back that I can repair I tell her the defect, she can't return the product to me, what should I do, now I want my product back, I hope to succeed