Unprofessional and unprofessional! I bought a heel with an air conditioning installation service on 21.07.2015 (the last date is clearly on the electronic heel) and after I called him to see when he schedules me (to know how I leave work, how I organize myself at home) contacted me in the end a firm that they subcontract for installation and they programmed me out of the term of 5 working days. In addition, they imposed an hour for me to be home (because it is the only window), 12:00. To install AC, call with confidence to another specialized company. Thank you Depanero! I will recommend you anytime!
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It took me almost 2 months for a warranty on a Garmin Vivofit taken from Telekom. I asked for a denial but they replaced my product. I already had another one. I was totally dissatisfied. The Telekom have denied the denial.
Very poor services. You send a defective product and either, in their opinion, the product is fully functional, or the defect does not fall under the warranty.
They did not know how to tell me something specific about the repair of the product ... They read my status online ... When we ask ... ok..something more specific ... A..pay we do not know .. what appears online ... Predefined answers
I would give a star, a pitiful attitude - impertinenti, ft centering you to take money even on products under warranty, refuse guarantees, when you ask for excuses break. I do not recommend them at all.
It's not worth a star. The meeting with Depanero gave me the nauseating business feeling made only for shareholders and not at all for the one to whom it is addressed. A nasty feeling that you can only experience in an insensitive business where apparently everything is well organized so that the flow of the customer-supplier relationship is fluid and efficient. In reality it is just a scheme without practical support. Specifically, my experience cost 70 lei, it took about 1 week and these to tell me that the printer I brought to them needs to be replaced. Being a simple printer this diagnosis could be put into a simple commissioning. There was no need for a week of examinations at the end of which I was offered the unsubstantiated solution that my "repair" could be performed, consisting in replacing the road for only 550 lei. This spare part is currently bought from the market and the replacement is made in an extremely easy way without the need for specialized studies. Reason for which I refused the proposed "repair" leaving with a loss of only 70 lei for the so-called finding for which you are warned from handing over the object in service that you will pay it if you do not accept the repair proposed by them. Horrible. In addition to all this ass, I waited about 45 minutes to pick up my printer. Because although there are 6-7 reception-delivery desks, beautifully numbered, there are only 2 staffed. Otherwise they are full of technique, providing you with a tablet to which you are invited to reserve order. Very cool. I wonder how this customer service would behave if they didn't have an ongoing contract with Emag that provides them with some mega money for mini activities within the warranty periods of various electronic products, mostly smartphones that you resoft with loss of information on customer liability and the like. I am very outraged by the attitude and the sictir with which you are treated as a customer. I will never go to them again.
From my own experience I want to make the following clarifications: - The company '' Depanero SRL "does not respect the customers' products, in the sense that I sent a laptop to be brought to conformity, and upon receipt I had the unpleasant surprise to find that my product was scratched on the lid. it can be proved, according to the law, when returning the product I did not notice due to the fact that it was dusty, it had absolutely nothing until sent to service. - The quality of the repair leaves much to be desired. I sent the laptop because it overheated during the intense work. This fact has been resolved (due to the fact this agreement 2 stars). Another defect present, the speaker on the left was going very slowly, compared to the one on the right. This defect is still present, after the "repair" performed by Depanero SRL. On the sheet received from them it is mentioned that they have changed: the fans (probably so) and the speakers (untrue). After the epidemic in our country, I will send the laptop back to them so that it can be repaired "like a book", otherwise I will make a complaint to ANPC.
The staff doesn't work clean if you have something to install, they don't do their job properly and the prices are very high. I mounted an air conditioner bought from emag
Promptness and seriousness. We returned the products on September 23 and in 2 days the request was resolved and the money was returned, as the product is inoperative.
It seems that fear has entered them ... Headphones taken for 22 months could be heard faintly, the skin above the sponge had broken. And I sent in service with free courier and in 5 days he already had the answer and money back on the account. They could not be repaired and with the money I received I got my new model. I mention that there was a guarantee on the emag product. I highly recommend it if they keep it that way.
They took over for the repair the phone bought from eMag. This process is generally ok as it probably forces the eMag to adhere to certain terms, to give the customer a minimum of info, etc. Beyond that, customer service on the ground. I asked via email, but also by phone details about the broken components, to understand what options I have, beyond paying for the product replacement. No answer.
I took the phone in warranty because the gsm module was broken and had no signal and after a week they called to tell me that I lost the warranty because there are traces of shock. There is no trace of shock! The repair was too expensive and they wanted to get rid of it cheaply!
They sent me the product back with the Status: Defect Not Found. I would be crazy to walk my laptop through services instead of using it since it is perfectly functional .....
Grade 10 services! I sent Iphone5s with battery problems in service and in 5 days I received a message that the amount of money paid 2 years ago on the phone was refunded. I recommend Apple, Emag, Depanero!
For me the emag & debianero combination works. 2 years ago sent an asus monitor that could not repair it, the parts for the model were not found. Emag paid me back all the money. A few days back from the warranty, an asus phone. It was repaired very well. Moreover, there were no comments, it has bootloader unlocked. The sheet on the display was not removed, the phone returned without any scratches. For me the quality of their services is excellent. Not all month has the same luck. I do not know what to believe, a colleague had major problems with a laptop that he claims those from the debugger have broken it harder.
Worst service provider I've ever encountered. I sent my gaming laptop in service because it has some performance,touchpad, graphic card issues while having 1 more year of waranty. They did not repaired any of those issues but still i was charged a Diagnose Tax. Freaking useless "technicians". Don't even bother with this sh**y company. It ain't worth the time nor the effort.
Deeply disappointed by the depanero services !!! I have a phone that I sent under warranty 3 times, but not all the problems I specified were touched, it being partially repaired. When it came out of warranty for the third time, the phone was very scratched on the back, plus there are traces of handling with sharp objects. Indeed, the phone had signs of wear and scratches even before it was sent as a warranty, but this does not allow you to treat a device with less care. In conclusion, I am totally dissatisfied and deeply disgusted with the depanero services.
I am at the first experience with "DEPANERO"! They acted incredible, considering that we live in Romania. The courier came to pick up the device under warranty (free), took it to the company, confirmed the takeover of the parcel, wrote me an e-mail that goes into service, informed me that it cannot be repaired and they asked me how to return the value of my machine. They entered the money in the account specified by me. NOTE 10, DOWN THE DEPANERO HAT !!!
Hi all, Unfortunately, I called for the services of Depanero, because I bought a Lenovo phone from the emag, and the guarantee was provided by those from Depanero. I have attached the notification from the day of taking the defective phone from the service, in which you can see the history. They did not remedy my problem, and they also left "traces" on my phone. I DO NOT RECOMMEND! My experience with them was very unpleasant!
First interaction with Depanero. 1 day after the request I received an e-mail as in max. The product is picked up in 3 days and in approx. 15 days 'verdict'. It was canceled on the desired account or in the E-mag account. It's been 7 days since then and I have the new product at home. Irreproachable. Thank you.
I sent a tablet that was in warranty because the battery died, a problem known to the manufacturers.
I got the tablet back with a lot of scratches on my back as if it had been scratched on a stone and now it is heating up a lot in one place, it didn't happen before.
Unfortunately, this is not a place to have a viable repair. I do not say more, I am convinced that in time, if they do not make changes, they will leave the market.
They repaired an espresso machine from which the water flowed like an artesian well, I am super impressed, after 6 days practically nothing has changed. Super repair. I could have done that too ... later edit was repaired and works properly after the second intervention. Soo never won 3 stars.
Headphones sent in warranty with defect resulting from poor quality of materials, headphones being used under the conditions recommended by the manufacturer. They threw in front of me the mechanical defect clause and so, I mentioned when sending in service that the defect was due to the material, not the use. Edit1: The castles were returned with defects in addition to the moment they were taken by the courier. Conclusion: unprofessional service (finding note sent was for an HDD, not a pair of headphones), without embarrassment in slitting the client or blaming the client. DO NOT work with them.
I sent the product, kept it for 2 weeks, and came back as I sent it, shame, if you got to mess with people like that, what the hell you got there, if you do not want it repaid say and you do not keep it for 2 weeks and after you give it to me the same, terrible
I took a s4 2 times warranty for exfoliated display replacement. They replaced it with both data without any comment, the second one replacing the phone frame at no extra cost.
They didn't repair my ASUS laptop under warranty because it had 1 very small dent on the back. Laptop had a problem with charging so not even connected to the problem itself. very slow and careless stuff. never come here.
Pretty ok. I sent a Samsuns A5 with half a box and without the warranty certificate (it was only during the warranty period) and in 2 weeks I received the repaired product at home.
Call Center Very Bad !!! It took 1 month for a team to mount 1 AC !! I called more than 10 times to get a team to mount the AC. This is why the very inexperienced assembly team (see in the picture). The outdoor unit is not positioned under the window as normal and civilized.
Very satisfied with the services offered by Depanero. Expressor in warranty repaired in one week (lifted from the door, repair, delivered to the door). I recommend.
I had a tablet and 1 smartphone on repairs and were extremely promising. I've still repaired another smartphone and already got it. Chair had no problems with hearing that they had other people.
My fridge is ruined. I take the food on the balcony, I call Depanero, I am told that in 24-48 hours a technician will contact me. After two days, I receive an email message asking if my request is still current. I was hoping to get a job in half this time. I call again, and within a few hours I get a message that someone is coming in early next week.
Dear Depanero, my food is no longer on the balcony, it is in the refrigerator repaired by another service company in about two hours from the moment I called. They understood from the phone about what could be defective, had the piece with them, and in 10 minutes I had a refrigerator.
Very fast all the experience. I registered the request on Monday, they sent the courier, the product was collected, the finding was already completed on Friday. The product could not be repaired, probably the parts are missing from the stock and they are obliged to repair it in 15 days. They did not wait for the 15 days to pass and they decided to return my money in full. Besides, when I sent the TV I left the wall bracket mounted on it. I was also returned.
About a year ago I sent you a defective daewoo vacuum cleaner, still under warranty. I received a phone call from an employee of yours who told me that due to its improper maintenance, the engine failed (the peak as I did the proper maintenance) and the price of the repair is somewhere around 500 lei. Of course I did not accept because its value was 300 lei. I sent him to send me the vacuum cleaner back and I bought another one. Today, with a little free time, I cleaned the garage and came across it. Being in the field (electronic engineer) I opened it to do my work, when there, what to see .... a wire torn from a coal .... whatever it is .... I take off my slipper to the other coal, I put the engine out, mow the broken wire, mount it and let go of the vacuum cleaner ... Suddenly buummm is heard (starts but stops immediately) .... I open it again, I look more closely and I see the buffer of the broken engine .... The thing is simple, the pad is broken, the engine is not stable and when it leaves it breaks the coal wire. I advise you to give your interest and not to make fun of people ... Very ugly of you, for a rubber pad to remove a vacuum cleaner from the warranty, more precisely to throw it in the dumpster. There are poor people who rely on you. You are a service that represents many home appliance companies. You're making fun of us !!!!
These and emag are rubbish, today when I sent the laptop for upgrade writes in the service sheet traces of use and scratches, so and emag invent reasons just to reject you at service, 4000 rum laptop these rubbish are not good I feel, although a complaint to the consumer protection, in the future goodbye emag / debianero some garbage
Very satisfied, it took longer until the courier request to lift the parcel was approved than the guarantee was resolved. The product was replaced with a new one without any problems one day after the product arrived in service.
The repair of the phone went smoothly, although I visited 2 showrooms of my choice to speed up the product lifting, the employees were nice and both locations had AC and cold water :)
Prompt service. You are always informed of how the problem is solved. We had several products in service and all were resolved in real time (max. 7 days).
Rarely such professional services, they moved very quickly, communication is exemplary, polite people and eager to please their customers, they are very strong! Recommended!
If you have a device purchased from eMag and the warranty is in cooperation with them and must be repaired both sides shrugged off saying they do not repair them
I am a frequent customer of Depanero where I send various electronics under warranty. I can say that they are much better than 3 years ago, but the experience can be improved a little. Tip: close your eyes at least 0.5% to things that can void your warranty. Nobody says not to act properly, but as you know that measures have been taken in the United States with various laws that allow consumers to repair their devices (example: in America asus allows consumers to put ssd, warranty stickers void if removed are illegal) at least close your eyes to the fact that there is a trace on a screw and things like that. Don't affect multi-billionaire corporations when you choose to help someone who is clearly not affected by their device alone and let's be honest, don't even pocket your repairs. I just want that if a technician reads this and gets to a point where he has a choice whether to order the parts or not, I cancel the guarantee to think about us consumers and less about corporations. We spend a lot of money on electronics and we are not rich. Thank you
I brought a laptop repaired twice and took it all broken, although it had come with the repaired status. My question is how many times do I have to bring it until you fix it?
I bought a minced meat machine from Selgros / Brasov, which after 4-5 uses for which the mechanical part failed. They called me from Depanero to inform me that the mechanical part has no warranty and costs me 207 lei, the new cost being 227 lei. Miserable approach. I will complain to OPC!
I sent a service phone with a speaker problem. The courier came, and the device was packed in his presence, with bubble wrap, cardboard box. I mention that the phone looks impeccable. After five days, a lady contacts me to say that the phone has a broken display. I insisted that he communicate this issue to me in writing. I received the email sending me the cost of changing the display plus the picture of the product. It is clear where it is broken, they tried to open the phone and cracked the display. The problem is that I have pictures and video with the filming from the moment of packaging the product, and now they don't say anything about what they will do with the phone. I'm still waiting for an answer from them. Totally unprofessional.
On checking, before we took over the machine, we found the unexplained persistence of the defect. So I asked to revert. Otherwise, order and courtesy. Mihail Mihailide
don't buy extra money from them. They will take your money for good, and when the product gets repaired, they ask you on the phone that you have claims "how much do you want to keep you?" If they had marked traces of use, they found other reasons in their favor that you could not benefit from the warranty (oxide, water, blow .. etc) Shame
Complet neprofesional, nici macar nu au incercat sa remedieze problema telefonic. Primul lor raspuns a fost sa trimit produsul in servis. Pentru o problema care se putea rezolva cu niste instructiuni simple.
My experience with Depanero was one very enjoyable. People listened to everything I had to say and tried to help me. The object to be repaired was a laptop that just what I had bought it-resized. I solved the problem very quickly.
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