Degussa Bank AG

This bank does not grant a personal loan even if the loan amount is parked 3 times as an investment at the same bank. Inflexible bench that is overwhelmed with everything that cannot be processed according to scheme F.

I've been there for 10 years and I'm very satisfied.

By far the biggest scammers ever !!! Withdrawals are simply done and many other problems !!!

I agree with the opinion. For some days I try unsuccessfully to reach the hotline but after 20 minutes of waiting I have no time and desire more. I have now decided to change the bank.

Extremely bad bank. No response to emails and calls. Can't recommend this bank!

I am completely satisfied with the DEGUSSA bank (for 10 years) and can only recommend this bank ;-)

Unfortunately not available by phone. I tried two days.

With Degussa Bank since 2007. I can't understand the negative comments.

Direct debit loans are often deducted 3-4 days before the dates !!!

I am a very long time (about 20 years) customer with this bank. I used to be really happy. But unfortunately the service has decreased a lot. Partly extremely long waiting times at the telephone hotline (15-20 min.) On emails to the customer service is unfortunately (at least for me) not answered. Apart from the response times are now several months ... A loan request was simply dropped. Only on request, I even got an info. That's really a pity. Was a really great bank. Seriously think about switching.

Totally unreliable. There are frequent and lengthy disruptions to their online banking services.

Very long waiting times in customer service, which is also incompetent and tricky. Although there were only two simple questions about opening an account. It is understandable that the bank has to advertise customers with free account management and welcome bonuses ...

I have been a customer since the 80s and I am very satisfied. Very good advice, good conditions. Now, however, attempts are being made to switch to online banking and customers have to pay 1 for a paper transfer. I don't like it.

Allegedly incorrect information in the application and documents not submitted on time (approx. 3 weeks before submission date) According to the employee, the bank is not obliged to provide me with information. Worst service I've ever seen at a bank. One star is almost 2 stars too many

Katastrope! Internet banking and the app have not been stable for weeks. Hardly anyone can be reached on the hotline and then the employees are reportedly unaware of the current problems and can not help either. I can not make any transfers! I can not get my money !!!!!!!

Telephone queue lasts forever. On the phone one gets moderately friendly stalled because the system supposedly doesn't work ... friendly customer care looks different.

Reprehensible business practices, real dirt shop where nothing works, internet presence and banking like in the 90s, please shut down at last!

Online banking is very often not available. It was catastrophic last year when the TAN conversion took place. I was unable to access my account for several weeks. The hotline was not reachable by phone, I spent hours on hold. Mails were not answered or after several weeks. I was then able to get in touch via Facebook, even after a very long wait and many written complaints. Such a service in today's world is simply not portable.

Website extremely slow, Degussa is still using the illegal system with TANs on paper (welcome to the XX century!), 2 emails to support with a request for help: No response after 2 weeks. Call the hotline: 8 min. Hold, then new PIN on paper by post. Exemption order online - not possible because data of the 2nd account holder has to be entered, who does not exist, the account belongs ONLY to me. The bank should be called "Degussa Museum"! Not recommendable!. The bank and its employees should be digitized away.

Very bad bank something like that should be banned. Nothing works at all Just hold out One star is too much Stay away from this bench

After 4 weeks still no information what is with my credit request. Very dissatisfied.

I have been a client of this bank all my life and will continue to do so if things continue. Have already used many financial products and am consistently satisfied. My first stop when it comes to banking. Foreign currencies are sufficiently available and can be picked up without waiting at the counter. Very comfortable!

Service and customer friendliness were different until 10 years ago. The branches are closed again and again. No more feedback on mails and eternal queues on the phone. Too bad I was very happy with you but that's history now.

Miserable high 10! There are ongoing problems with Internet banking, which can hardly be reached by phone. It is the worst thing I have experienced. Consider changing the bank especially if you want to increase your overdraft, it is supposedly not because of the Corona history all other banks only offer this at Degussa Bank nicht sad sad sad. And in return it will be cut for whatever reason. And I've been a customer there for almost 15 years.

Shares / custody department beyond professionalism. Process flows and customer communication underground, absolutely not recommended. Absolutely incapable of evaluating own mistakes and reacting appropriately. Counter service in the branch is good. The real estate department works with a company called Industria, which should definitely be checked by the tax office. A single disaster, from A-Z. The overall service package of this bank is poor to insufficient.

Many branches closed. Online banking rarely works. Credit card fee debited despite timely cancellation. Not recommended!