Dealer Spike Reviews

We have worked with Dealer Spike for a number of years with our website for Miller's Motorsports, a Yamaha, Polaris, Suzuki and Kawasaki dealership in Pennsylvania, and the experience has been great. Our current rep, Ernesto, is very More

Marco Garcia is our Dealer Spike rep and has done an outstanding job for us answering our questions when we have them and helps us get things done that we sometimes struggle with, he is very responsive and checks on us monthly in a timely manner....Thanks Marco your doing AWESOME job!!!!!!

I have worked with Dealer Spike for about 5 years. My rep, Ellery Stanley, has been very responsive to my needs. She takes the initiative and goes out of her way to keep me informed and make sure our dealership needs are met. I appreciate the support and partnership with Dealer Spike.
4/5/21 - I now work with Tanner Bacci and he has been great from the start. He is very quick to respond and very quick to help me out when I need something done or have any questions. It's great to have a partner you can count on. Thank you.

We have been with this provider for over 5 years. They started with great customer service and support. Since some time now account managers change all the time and service support continuously decreases with a complete lack of communication and nothing but excuses. Which has led to our company cancelling their services all together. BEWARE of auto-renewing contracts that they never once disclose in any conversation but choose to enforce when you try to leave. I would never recommend this company. Not professional, bad service and absolutely NO ETHICS. Time will catch up with their lack of caring and commitment to their dealers. ANSWER to reply: IF YOU CARED AND DIDN'T WANT TO MISLEAD ANY DEALERS THEN WHY IS THIS A RE-OCURRING THEME in your negative reviews spanning over a year? CLEARLY not the case. Keep posting standard non authentic replies - surely no one will catch on to how your company operates!

I just wanted to drop a quick "thank you for all of the support," note. We have been so pleased to have DealerSpike as a partner! Your customer service is UNMATCHED! And the quality/response time is by far the best in the industry.

On that note I want to let you all know what a great job Jeremy has done for us. I have had many, many questions/ticket submissions lately and he has gotten them done before I can even blink.

We look forward to a long and fruitful relationship with you all.

-Dan
Active Water Sports

Landmark Trucks has been with DealerSpike for several years now. Our rep, Mr. Marco Garcia has always been a pleasure to work with. He calls often to see how we are doing and if there are any issues, Marco is prompt to fix anything. He is awesome!

I would not recommend this company they promise that they can do better than your current website, but once your using them it makes a downward fall. After 5 months the company I work for we went back to the one we had previously. Don t waste your money!

Our Dealer Spike Rep is Marco Garcia. I have been working with him to update and change to our site. In short he knows how to get things done in a timely manner. He is quick to return calls and get me the answers I need and initiates the services we require with his colleagues. In addition to his performance he is very personable, polite and an excellent communicator.

Our rep at Baer Harley-Davidson/Polaris is Shawntia Anderson. She goes above and beyond to make our website look professional and up to date. Shawntia always makes suggestions to keep us looking fresh. We love working with her. She is very professional, courteous, friendly, and always gets the job done quickly, then follows up to make sure that we are satisfied. We are beyond satisfied with Dealer Spike and especially with Shawntia!

Our experience with Dealer Spike has been great! Aukeyla our account rep is always super positive and upbeat! Her attention to detail and follow up is 2nd to none!!!! Also the Support Team is very responsive when it comes to any updates or changes that we need. We would highly recommend Dealer Spike to any business!

I have our business site and our digital marketing through Dealer Spike. Very pleased with the services they provide, the SEM and SEO marketing is first rate. Plus our personal representative Margarita is great to work with! Highly recommend.

Great company to work with. Chris is understanding and will help with anything you need. quick response to missed phone calls, gives check up calls to make sure everything is going smoothly.

They badger you when you're not interested in their web services for my company. Then they leave messages with my other associates for me acting like I requested them to call. What a waste of time and they don't pick up the phone when you call them. That says a lot about what kind of vendor they would be. Leave me alone!!

Very responsive and easy to work with. Shout out to Jose and Shawntia!!

Dealer Spike has been super helpful with everything. We recently did a website redesign and it went super smooth. Like everything there are always little things to work out and get fixed but everything I ask gets taken care of in a timely manner. Shawntia is our account rep and is always there to help and answer any questions we have. Thanks for everything you guys do!

I'm the marketing Director of RV Outlet Center, We use Dealerspike, and when it comes to our website we LOVE it. But we recently started using other programs they offered, and the communication has disappeared completely. I haven't heard a word in 3 almost 4 weeks. I've called 3 Different Reps, Including their main line, HR and customer support. Still NOTHING. I thought maybe expressing my concern in a more public manner would get a response

Not Happy at all. Was told 3-4 weeks and here we are 2.5 months later and our sites are still not fully operational. They don't respond well to e-mail or phone messages. No sence of urgency.

Rinse and repeat. Just like most of the other reviews, we have been working with DealerSpike for years and really enjoy their website services but the digital marketing has been a mess. Initially it took significant efforts to make changes to the campaign, but the last 2 months I have made several calls and sent several emails......with no response.

Called by two different sales people in one week. Told them I was very happy with DX1 and was way to invested to change. They would not let up. Really bad approach to sells. I do not trust them.

We (Right Trailers, Inc.) switched to DealerSpike and have been very happy with the responses from our customers. Our support person Marco Garcia has been a huge help!

We use DS for our dealership and the customer service has been great! Alex Martin is our rep and she is timely, helpful, and kind. She always seeks to find the best answer for any issue we may have. She makes it feel like it's not just a problem we have with our website, but that we are a team together vs the problem. I highly recommend DS & Alex Martin.

I've spent years in Marketing management for many industries, and I can wholeheartedly endorse Dealer Spike as one of the greatest advocates I've worked with -- particularly our rep, Caiti Waterman.

I have called moments after opening to moments before closing, and Dealer Spike is always willing to help. We have had major overhauls to our website and hosting, as well as simplistic style changes we've wanted to make and, either Caiti or the general staff has been happy to help.

I have even had the opportunity to glean feedback from Caiti on varied practices across the industry that have helped us improve our online interaction.

If you're a dealership and need website and web hosting service, do yourself a favor and get setup with Dealer Spike.

Dealer Spike has been essential to our business. I really appreciate how responsive they are when I have a request for their support. Highly recommended.

Thanks to our account manager - Marco Garcia all our projects in regarding site improvement or adding some extra features - were accomplished in time. Thanks, Marco, - you made, my life as a marketing manager - way easier this year!

As a large Marine Dealership, we wanted partners who shared our vision and passion. DealerSpike exceeded our expectations and continues to impress us with their professionalism, courteous service, and prompt response to requests.

After I cancelled my contract with them they came back and charged me a cancellation fee of almost $4000. Last week they had the nerve to call me and ask for my business again. Would not touch this business again for anything. Make sure you read the fine print.

I believe we are on revision 100 with our website and nowhere near a working site. Our company has waited several months to have a functioning site and the lack of urgency towards our business is unacceptable.

Our current account manager at Dealer Spike is Awesome! She is professional and knows her stuff! She is very hands on and responsive. She brings new ideas to the table and proves that she has done her research prior to meeting so time isn't wasted. Aukeyla Cotton is a great fit and we enjoy working with her!

I do not use Dealer Spike as a website provider, but I work for a company who communicates with Dealer Spike everyday to get widgets uploaded onto web pages. I just wanted to leave a personal review because I am always impressed with the speed and quality of the customer service team / support team here!

Wonderful company to work with! Shoutout to Shawntia and her team for always handling our issues right away and making our websites look A+

Incredible experience having our website re-designed for Under the Sun Golf Cars, a 2 dealership Club Car Dealership group in Northern NC and Southern VA. Dealer Spike has awesome team members from initial talks thru design, implementation and then going live. They are professional, efficient, responsive and truly care about the work they do for their clients. I have been in business for over 35 years, this was most positive B2B transaction ever!

When our account rep left Shawntia jumped in and picked up the pieces. She has been wonderful to work with!

We decided to redesign our website last year. Could not have been more pleased with Chelsi Taylor in facilitating, and launching, this on our behalf. Our account manager, Travis Morgan, was also a great asset to work with. They understand it takes a team effort to make it happen for the client.

Have been dealing with dealer spike for my companies business website. They have been very quick to address any problems that have come up (which isnt many), and are always a quick email or phone call away and any issue or update or request in general gets dealt with within a business day. 10/10 would recommend their services.

Quick updates, responsive team, good inventory feed, reliable service, good lead reporting.

As the Marketing Manager for North Central International, we utilize Dealerspike for our web hosting and other marketing needs and they do a great job. Our account manager, Margarita Larios, is very helpful and responsive to our evolving needs. Thanks for all your help Margarita!

Very little help with SEO. Auto renew contract that they will not provide. I have been trying to get information from them for 30 days and no one will call or email me back. Very poor service to their customers. Been a customer of their for almost 2 years; they have been good until recently.

Our dealership has been with other website providers but Dealerspike's is by far the best in terms of quality and value. They helped us through the Covid Pandemic and we would highly recommend them. They have switched our rep a couple times which is frustrating but their team and Jose Alatorre is great.

I ve been working with Jay since I took over my current position. Not only is he extremely personable, he is always on top of our business needs and gives me great feedback for my ideas! We are very grateful for him and everything Dealer Spike does for us!

My Sales Rep at Dealer Spike is Shawntia Anderson and I have a very good experience with her. So far the service provided is to my expectations and its a pleasure to work with her and the team.

Jose at Dealers Spike took good care of us. Promptly handled work we needed done.

We switched Alpine Motorsport's website and lead management over from ARI and Traffic Log Pro and are very satisfied with the results. We're getting the job of both services done on one site, for a lower price and more effectively. At first I thought the sales team was a little pushy as others have noted, but now I see why - it's worth making the switch.

Switching to Dealer Spike was the best thing ever! They are amazing to work with, the site is easily managed, and my rep Alexandra stays on top of anything I request and throw her way! Overall amazing experience using them! Would definitely recommend!

DealerSpike is a quality product with exceptional customer service backing their product up.

Ellen Niles has been my rep for a long time! Ellen is very responsive, respectful and gets things done quickly all while keeping me informed. I m very impressed with her customer service.

I'm the one in charge of our website at our dealership and Dealer Spike is always great to deal with when changes need to be made. The most recent person I've been dealing with is Shawntia and she has been very quick at responding and getting my changes made. Cheers!

Happy customer so far.....Great integration to social media platforms....
Generating more leads

Too big for their britches.
In the last two years their support, site quality, innovation, and customer service has gone from exceptional to absolute trash.
From what I can tell, the company sold last year, and I assume this has contributed to the problem.
They have failed to keep up with changes in technology and google and their support team keeps giving us the runaround.
We are locked in to a contract, but I already have someone working on a new site for us and we will be leaving as soon as our contract expires - If you are leaving make sure to give several months notice otherwise your contract will auto renew. Such poor customer service.
They pretend to be 'for' small business, but unless you have several locations, or buy their additional services at several grand a month, they don't even take your calls.

As a manager with Greeson's here in Hot Springs, AR, we've been thrilled with our service from Dealer Spike. Having a personal account rep to call on when issues arrive makes things that much better. Shawntea has been great. Like anything involving computers, we've experienced minor hiccups from time to time, but once we report it, Dealer Spike's support team has always been quick to resolve it.

Top notch firm to handle RV dealership websites and CRM work. Our rep Jose, has always been helpful making sense of all the analytical data, and their IT staff has always been on-point when making changes to our site. Highly professional, responsive. Good value for our dollar. We intend to recommend them to anyone who asks.

Jose Alatore took all the time I needed and was extremely patient
as he walked me through the platform.

Triple A RV Center recommends Dealer Spike... We've been business partners for a long time. I still get the same great service after all these years. They make sure we have the latest, greatest performing website by providing helpful interaction and ideas. Monthly reviews and constant updating make for easy navigation and updated information for customers.

As the marketing manager at Indian Motorcycle Charlotte, I can say that Dealer Spike has been an absolute pleasure to work with! Spencer and the rest of the team are always quick to respond and help out with website design, customer relations questions, etc! An amazing company to work with and grow your brand with!

Marco is the BEST inside rep we have ever had. Not just with Dealer Spike but he stands out from any rep even outside of Dealer Spike.

If this review were written 4 months ago I would have given 4 stars because of a lack of communication in the chain of customer support. However, due to recent efforts, as well as the Rockstar they have as my rep... I can only give great reviews regarding their support and service. The requests for website changes are addressed consistently and accurately while the in depth report analysis provides constant reassurance that your marketing dollars are being well spent. Love my website and love the leads. Keep up the great work DS!

Great product, great reps, and very responsive and helpful.

I've worked in the industry for 12 years and coming to work for this company was by far the best decision I could have made for my career. They care about their customers and offer superior products and services.

We have used Dealer Spike for a number of years. They have worked with us on multiple continuous changes on our website, and have helped come up with some creative visual suggestions. Easy to change out our inventory, so we have full control on rotating equipment. Enjoy working with Jay Jaacks! He has always been very responsive and with follow through.

Livid! I was offed a position and was very excited, though my start date was several weeks from when I was offered a role. I turned-down another job and waited which cost me lost income due but I knew it would be worth it. I have a great deal of experience for the role and knew that I could do great in the position I was offered.

The morning I arrived they said that they'd sent me an email a week earlier (no email anywhere to be found) that the position had been eliminated. This place cost me another job and at least $1500 in lost income due to the time delay.

Untrustworthy business with no conscience!

When it comes to service Jay Jaacks is the best. I needed to change some things on our website and after the support agent could not talk to me, I called Jay and he jumped in the middle and got it done.

Potential customers BEWARE. This company is is horrible or at least their sales people are. I would NEVER do business with a company that makes harassing phone calls 2 and 3 times a day to try and get your business. If you want happy customers, you better train your telephone sales people not to harass people. If a business says they are not interested, say thank you and hang up.

Also read other reviews with the same feelings as mine. Aside from a few happy employees, there aren't many positive reviews. I would guess the 5 star reviews with no comments are employees or friends as well.

We have been using Dealer Spike for a few years and they have been very helpful throughout the process. Our account representative is Ellery Stanley and she has been so responsive! Ellery always goes the extra mile to make sure our website and digital presence is being utilized to its potential. I would definitely recommend using Dealer Spike because they do a great job of hiring Account Reps like Ellery to make sure every single Dealership is personally being taken care of!

Our DS representative (Robert G.) is awesome! He's polite, quick to respond and made sure I knew how to use the website functions properly when I started managing websites for my company. The support team is also fantastic! I send requests to them non-stop (sorry guys) and they're extremely intelligent and make sure the implementation is nearly seamless, every time. Props! Keep doing what your'e doing.

Great customer service. I just send a email to Marcus Garcia for any request I have and it s taken of. By far the best experience I have had with a website company.

We have been using Dealerspike for several years now. There was a rough patch this last year with getting results from our account rep Jay Jacks, however after calling in to make a complaint we were lucky to get to talk to Shawntia Anderson who ended up taking over our account and taking care of us the way we were expecting to be taken care of. Shawntia has now been taking care of us for a few months now and has gotten our dealership back on track. We are very pleased with the service we have been getting now!

We are so pleased to have Margarita as our account specialist. She is always very prompt returning emails or phone calls and if she cannot help me she puts me directly in contact with someone that can. It has been a relief to work with someone like her and makes my job easier!

Nothing but happiness with our website and digital marketing experience. Going on 3 years now.

Partnering with Dealer Spike to handle our website, SEO & SEM needs has been a great move for our dealership. Our rep, Shawntia is awesome - very organized, responsive, thorough, and friendly! She handles all of the requests we throw her way with haste and is very transparent whenever we hit any road bumps. Thanks DS!

Shane Butler is our account specialist with dealerspike. Excellent service, extremely satisfied the customer service. Far exceeded my high expectations and request!!! Thank you for exceeding the typical customer service. It's very evident that this company cares and values their business. Shane deserves recognition. 10/10

A top quality company with impeccable customer service. In the past year or two they have brought our little family dealership with near zero online presence to generating leads from the website daily.

Great Professional experience!! I have received awesome response and quick customer service!!

I think all you need to say about dealer spike is they can't keep a account manager employed for more than a few months. If their employees can't stay with them then why would a dealership? I pulled my dealership from there company after 6 months of trying to work with them. Careful what you sign they will continue to charge you even if they are in breach of contract.

Alex is the best at what she does! Here at RVZZ we can rely on her for all of our website needs and is very attentive and responsive! Thank you Alex and Dealer Spike for all you do!

STAY AWAY FROM THIS COMPANY... POOR ETHICAL PRACTICES.
DO NOT FALL FOR IT THEY DO NOT DO WHAT THEY PROMISE. STAY AWAY!!!!

We have had a great year with the Dealer Spike team.Along with there help our web site leads are up 8 times our old service.Jenna and Michael in support are our support people and are always polite and professional and get our request done quickly.We at Rocky Mountain Kawasaki in Longmont Co feel this has been a great upgrade to our business and highly recommend this group.Sincerely Roger at RMK.

Specialty Fleet has been using Dealer Spike for 2 years, they have exceeding our expectations and hold a high level of professional. Our Account Manager Marco Garcia frequently checks-in and and will address any modifications immediately. We would highly recommend Dealer Spike.

I ve been using Dealer Spike for over one year now and I m beyond impressed. My rep Summer is awesome! She keeps an eye on the website for us to make sure everything is up and working great. This way we can focus on the selling!

My Dealer Spike is Shawntia. She is awesome. She is always prompt in getting my changes submitted and completed promptly and is always very cheery on the phone. Dealer Spike is a pleasure to be in partnership with.

Our sales representative Hayley is an absolute joy to work with. She has gone above and beyond to answer all of our questions and complete each task we throw her way in a timely manner. Hayley H. YOU ROCK!