Dealer Spike Review

Marco Garcia is our Account Specialist and he does an awesome job following up. If there is any issues he makes sure and follows through to the the end. I can always count on a phone call to make sure everything is ok and if we need anything. You can always count on Marco!!

Dealer Spike has helped our marketing efforts tremendously! We do not have an in house marketing person and they have filled those shoes. Ellery Stanley is amazing rep. She is always helpful and comes up with great ideas! She is very knowledgeable on their products. I don't know what I would do with out her.

Great customer service and always going the extra mile to help out. Special shout out to Jose Alatorre for going above and beyond to make sure our digital needs are met. I highly recommend DealerSpike and the main reason is because they hire people like Jose who genuinely care about your business as if it was their own.

@Shawntia Thanks for being a great account manager. Always good to start the year with some website improvements! Appreciate you taking the time to screen share today and offer your support & advice. Thanks!

Our company had left Dealerspike for a period of one year and I am extremely grateful that we are back with them. Their service is excellent and they have matched or exceeded my expectations. I am always able to contact them and get an answer almost immediately without having to wait hours or even days. This is the company you want to do business with and I thank each and everyone of you for your patience while we did the switchover and your continued service when something is needed.

Dealer Spike is fantastic. Dealing with our rep Shawntia was always very easy and fun. She was willing to help out with finding solutions to our website issues, and made planning for future site changes or implementing different technologies an absolute pleasure. It's nice to deal with someone who genuinely cares, and makes the effort to check up on their customers regularly.

I would recommend Dealer Spike to any business looking for a site platform with exceptional customer service and reliability. The fact that they have fun, genuine human beings looking out for you is the best.

We've been using dealer spike for multiple years now and their service has gone downhill. We kept getting new reps and had to explain our vision for our website and then they had no follow through to help us make the changes we needed to make. This has been going on for over a year and the only people who regularly contacted us were trying to upsell us more products while we're still trying to get the website fixed. We're in the process of switching providers and dealer spike can't even cancel our website!?!? And once again we're dealing with the total lack of communication on their part. We've contacted support who can only redirect us to our rep and our rep has only contacted us once and that was a week ago. He left us with no timeframe and no follow up and hasn't responded to any further communications. Customer service is our companies #1 priority as it should be everyone's. I'm taking to social media to get the situation resolved and will delete the post when handled correctly.

As the marketing manager at Four Star Freightliner, having a Customer Success Account Manager is awesome! Marco Garcia works with me to make sure our website is up-to-date and takes care of any requests I might have (and sometimes my requests are plenty!). He is organized and very thorough. If he doesn't know the answers to my questions, he makes notes and calls back me in timely fashion. He doesn't rely solely on emails to communicate with me. Phone calls are so much better! I appreciate having a person at Dealer Spike that I communicate with directly. Thank you Marco!

If you are looking for outstanding & unparalleled customer service, look no further because Dealer Spike is ABSOLUTELY one of the best. Every time I call, I get to speak to a live human AND they are usually able to address my concerns as we speak in real time. If my concerns involve more time, Dealer Spike keeps in constant communication with me and works with me until I am fully satisfied with my request. If you are like me and value traditional, person-to-person, true blue customer service, Dealer Spike is the company for you. I would highly recommend them to anyone and everyone looking for a website creation/marketing/management company.

This company is NOT honest. Dealers, please don't waste your time with this company there are much better out there. I have been a dealer for over 30 years and have never felt the need to post a negative review, until now. I used Dealer Spike for over two years and they did not do what they say they are going to do. They do not use Google "Best Practices" when building your site. This will cause you to have to purchase additional Google Adwords just to get the same traffic as other sites. Additionally, when you sign a contract with them it is NOT a one year contract that converts to a month to month after one year. It is a contract that rolls over to a yearly contract every year!! They do this to lock you into their bad service. Do not fall for this as I did. Read every word and assume the worst. Also, take a look at their Facebook page and notice all the bad reviews. WE ALL END UP GETTING BAD REVIEWS FROM TIME TO TIME BUT THEY HAVE MORE THAN THEIR FAIR SHARE.

Despite being relatively new with Dealer Spike (3 mo.) they have been terrific to work with! Any and all changes we requested have been carried out quickly and accurately. Our rep Summer Trevino has been excellent to work with!! Would definitely recommend Dealer Spike to Ag dealers.
Thank You - Central Machinery Sales, Inc.

Tanner at dealer spike is great to work with. Not only do they have good input but they have a "I want to help" kind of attitude which is hard to find.
Keep up the great work Dealer Spike!! Thanks Tanner!!

We have been with Dealer Spike for several years now. Our account manager Jose has been great to work with and always resolves any issues quickly. Overall a great company to work with.

Our representative Jay is always happy to help and answer any questions I have! Would recommend.

The service I receive from Dealer Spike is one of the things I most appreciate. Marco Garcia has done a wonderful job with helping the company that I work for he is extremely diligent in helping me with the website I manage. Dealer Spike has a really great support system overall.

We continue to be happy with the decision to take our website to Dealer Spike. They have a great team, very friendly, and so efficient. Jose has taken care of our more recent requests, and he is so quick to make the adjustments and updates that we need. Thanks Jose....and thanks Dealer Spike for being a great partner.

Working with Dealer Spike has been a wonderful experience! Our 55 year old company worked with other website companies but Dealer Spike has been so easy for this non tech office manager! Shout out to ISABEL VEGA an amazing account manager! Thank you Dealer Spike job well done!!!

Dealer Spike has been a great resource for custom build out to our website. It is an ever changing process and Chris and the support team have helped make it easy for us along the way!

We are a trailer dealership and these guys will continue to call me even after I have asked them no less than three times to not call back. I never solicited their calls either, they started cold calling.

We have been in business 22 years, and never got a call from them until we started using their competition. But I did my research and from the cost point, the start up costs, and the obvious lack of ethics (salesman that continue to call after you ask them not to) there is a reason we went with the competition and will stay where we are.

Shawntia Anderson gets a 5!! I have a few issues with somethings there but she is the reason we stick around!

I ve worked with Dealer Spike at two separate employers, and have always received great service from the many different departments that make up the foundation of the company.

Dealer spike has to be the worst experience I have ever encountered!
so many mistakes & problems with my website , and constant turnover within the company that no one knows what is going on, I finally cancelled and went with Level 5 and they have since come after me for 4 months of a buyout that is in a hidden agreement with a doc u sign contract.
beware of this company , poor customer service and not nice people to deal with...
Bruce Frost

Our dealership has been with other website providers but Dealerspike's is by far the best in terms of quality and value. They helped us through the Covid Pandemic and we would highly recommend them. They have switched our rep a couple times which is frustrating but their team and Jose Alatorre is great.

Jose Quiroz is the best around! Always goes above and beyond to ensure we have the best experience and get the most out of our business. Highly recommend!

Beware of this company, Read The Fine Print I would never use this company the customer service is very slow and they lock you into a automatic renewal so when you want to leave to upgrade to a better Web Site they still want your money

When I took over as digital marketer at the motorsports company that I work for, I had not heard of Dealer Spike. I was apprehensive at first because in the past I have liked to have total control over building and maintaining a business website on my own, but working with Dealer Spike has been a fantastic experience! My rep, Alexandra Martin, is so helpful. She responds to emails quickly, has all the info I'm looking for at her fingertips, and gets any changes I need made to the website done crazy fast. Because analytics are so important to my job, I'm really grateful how Alexandra goes over SEO reports with me. Her insight and intelligence are always appreciated.

Dealer Spike has been a great partner for my small business! I appreciate their responsiveness.

I am the Marketing Manager for the three-dealership group of Rommel Harley-Davidson, and I can't say enough good things about my recent redesign experience with Dealerspike! From start to finish they were 100% helpful, professional and responsive. Not only were they able to refresh our five-year-old website and make it user friendly and visually stunning, but they were even able to accommodate some of our more advanced requests such as videos integrated into their carousel of images. Selling motorcycles online isn't easy without video, and they succeeded at putting our videos front and center to our customers! Jose, Elizabeth and Andrew were all there from day one to launch day to help with any and everything we requested. I truly couldn't be more pleased with the finished product and with the entire process. I highly recommend working with Dealerspike. You won't be sorry!

Overall we have had a positive experience with Dealer Spike as an RV Dealer. During this pandemic we were given a free Website redesign which we definitely were impressed by. Our current rep Marco has been very helpful as well!

Dealer Spike plans & executes our SEO & SEM marketing plans on top of hosting our website. Their Customer Success department is always responsive, reliable, and works quickly to resolve any issues. Working with Dealer Spike has been a positive experience and I would recommend them to any business looking to boost their online presence to existing & potential customers.

Our experience is new with this company. We have very good service from our account manager Miss Azandegbe. We still have a few adjustments to make but we are on the right track.

As the Marketing Manager at one of the largest families of commercial truck dealerships in the country, it is paramount that my website and SEO/SEM management is consistently effective. Working in partnership with Jenna, my Account Manager, we have had several record setting months when considering website traffic driven from both paid and organic sources. Having worked with several account managers, I can say with confidence that the true value of a company like Dealer Spike lies in their people. I am often impressed with the expertise, professionalism, and responsiveness brought to the table by Jenna and the rest of the team at Dealer Spike.

Dealer Spike does a good job hosting our website and we never have to worry about things getting done. Marco Garcia is our rep and he does a great job when we need him.

Dealer Spike has helped me grow my business from the very beginning. They can make a website like no other. When you combine the google ads and SEM/SEO it makes a very good package.

Thank you to Ernesto and the entire Customer Support Staff for all of their help with our Powersports Company here in NE PA! It does not go unrecognized! Much thanks for the great customer service across all platforms. Thank you.

Margarita Larios is our account manager and has been nothing but helpful with guiding us through the best usage of all the features. Her service to our account has been immensely helpful in our draw of traffic to our site!

Very effective, easy to use, straight forward marketing platform, and Shawntia Anderson is awesome to work with!

Dealerspike offers solutions and a team of industry juggernauts capable of doing anything at an unbelievable response time.
If you're planning on hosting a website use them. There is no one better.

Also, their marketing automation program is tremendous and that division is full of incredibly talented people. Same with each rep you will be assigned.

Always responsive and love how I have a rep that I can contact anytime for assistance!

I have worked with Dealer Spike for over 5 years and they are exceptional. Professional, great customer service, especially from my Representative Shawntia, and a reliable website platform. Prompt in replying to my requests and always improving and trying new and innovative ideas. Would recommend.

We've been using dealer spike for multiple years now and their service has gone downhill. We kept getting new reps and had to explain our vision for our website and then they had no follow through to help us make the changes we needed to make. This has been going on for over a year and the only people who regularly contacted us were trying to upsell us more products while we're still trying to get the website fixed. We're in the process of switching providers and dealer spike can't even cancel our website!?!? And once again we're dealing with the total lack of communication on their part. We've contacted support who can only redirect us to our rep and our rep has only contacted us once and that was a week ago. He left us with no timeframe and no follow up and hasn't responded to any further communications. Customer service is our companies #1 priority as it should be everyone's. I'm taking to social media to get the situation resolved and will delete the post when handled correctly.

Signed a contact in June 2014 and was a customer in good stand for 5 years until we recently switched companies. The fine print in the contract signed 5 years ago (and not since) says the 12 month contract auto renews. Not only are they trying to charges us for the 5 months remaining on the contract, they are also asking for another $750 on top of that, which was NOT in the contract and refuse to address the additional $750. Not a single other vendor we've every worked with has this type of policy once the intial contract is fullfilled. Read through the reviews and you'll this is a common issue.

My rep, Shawnita Anderson has been very responsive to my needs. She takes the initiative and goes out of her way to keep me informed and make sure our dealership needs are met. I appreciate her ideas and the extra help she gives. We have been very happy with Dealer Spike.

Just be very careful who you work with there (TJ Risinger). Some people there are not very ethical. Tried numerous times to follow up on a deal and would not get a response after trying to make numerous attempts to reach out. A deal is a deal last time I checked. Have written them off completely and taken business elsewhere.

This is the fourth website I have built alongside Dealerspike. I have never been so disappointed with the inabilities and constant excuses that something cannot happen because [insert excuses here].
In the past, Dealerspike was known for going above and beyond for its customers. In one instance, I was up with members of the feeds team till 3 AM, checking for errors.
In other builds, we have had a significant amount of custom work done to websites never a no we cannot do that.

I am honestly curious if this has anything to do with the ARI acquisition because this is the very attitude and competence displayed by their staff regularly.

If not the acquisition, is it the platform or the employees? If it is the employees, does the CEO know how ineffective they are and that they should be replaced?
Our PM was admittedly lazy and pushed our project through to maintain his KPI s. The website still isn t finished. There are a significant amount of errors throughout the website and I am having to send in requests every day.

Dealer Spike came highly recommended from our peers. From my initial outreach through the entire consultation and design, the staff was responsive, professional, and extremely accommodating. The staffs' experience helped us fine tune our design. We have received such positive feedback since our website went live. I recommend anyone looking for a new website to reach out to Dealer Spike. I don't think you'll be disappointed!

Always helping in a timely manner, Margarita is always creating a way to help us achieve the best result from our website.

The company I work for switched to DS at the beginning of the year. I am consistently thrilled with the efficiency and friendly service I receive any time I request a change or submit a ticket. Our rep, Alexandra, proactively reaches out monthly to schedule a call to go over our SEO/SEM reports and make sure everything is running smoothly. Great customer service, and great looking sites.

Dealer Spike has provided the website for our Powersports Dealership for about 10 years. They have been great to work with. If I need anything, my rep is almost always instantly available. If I ever do need to leave a message, I usually have a response within an hour or 2. If I ever have to reach out to the support team to help me accomplish something on our site, they offer me a solution or handle the situation for me. We've also started having Dealer Spike do our SEM for our business and I get a call every month to go over the campaign and make adjustments. If you need someone to provide a website for your business, definitely give Dealer Spike a chance.

Our experience with DealerSpike has been great! I would recommend them to any dealership that is in need of an easy-to-use, great looking website.

I AM THE RECEPTIONIST AT CARRIERE & POIRIER EQUIPMENT LTD.
I AM WORKING WITH AMI AZANDEGBE TO MAKE SURE OUR WEBSITE IS UP TO DATE.
SHE ALWAYS RETURNED MY CALL, SHE EXPLAINED EVERYTHING SO WELL AND IN AN EASY MANNER, THAT IT MAKES IT EASY TO WORK ON THE SITE
I REALLY LIKE WORKING WITH AMI AND THE DEALER SPIKE TEAM.

The dealership I work for recently switched to Dealer Spike. I work with Summer Trevino, and she is absolutely wonderful. If I ever have an issue she makes sure it is taken care of right away. The platform is user friendly and has been an easy switch.

One of the rudest companies I've ever received a call from. We have repeatedly expressed no interest and asked to be placed on a do not call list for over the past 6 months. I've been receiving a call every month for over a year. The representative today ( Meg or Megan) should be trained how to take a no as just that. I told her I was to busy and to please put a note on our number so we are not called anymore. She made some provocative comments, continued to want to argue and finally threw out one more insult and hung up. I hope that means I won't get another call from Dealer Spike. As someone they are trying to persuade to do business with them (again I've never asked for a quote, call, or information) they sure sealed one deal for sure. We will never use them based on this type of behavior. I also hope Megan a better day.

Just like every single real review on here says, we have constantly politely asked to be put on the do not call list but they CONTINUE to call within just a few days of each time, making up false "meetings" with certain sales associates at our company. They laughed at us the last time we requested to not be called.

We would never do business with these people. They place harassing phone calls and actually went so far as to insult me when I told the "manager" that we were not interested, by saying that they don't want our business anyway and that they "Only deal with winners". If a business isn't ethical, then of what value are their promises? I have never before had the misfortune of dealing with a company this shoddy.

I have worked with Dealer Spike for several years and have always had good experiences. I have especially enjoyed working with Shawnita Anderson as our Account Manager & Lead. She is extremely well versed and has always been extremely helpful & knowledgeable with all my questions and opportunities.

Love doing business with Dealer Spike. We have had our bumps in the road but they are always quick to help and fix problems. They have gone above and beyond in our website redesign at RichmondEquipment.com and are glad to be a customer of theirs. A quick shout out to Jose Alatorre, our account rep. He has done a wonderful job of helping me out in the process of our redesign. Not to mention our monthly SEO meetings that go smoothly every time. Would definitely recommend Dealer Spike.

As the General Sales Manager of Happy Camper RV's in Boise, Idaho, I can honestly say that their team works very hard to maintain a high level of customer service. Our Customer Success Team Lead, Ellery Stanley, is the best! Always making sure we're up to speed and there to answer any questions or concerns we have with our website. 5 Stars!

Dealerspike will screw you with their annual contracts. Sites aren't built with SEO in mind which forces you to purchase additional SEO. We used them for four years, and the last two were almost unbearable as support kind of went down hill and content management became more restricted. It was expensive to ditch them, but I'm glad we did.

As head of marketing at my dealership, I m constantly tweaking our website to become more efficient and appealing for our customers. Our Dealer Spike rep, Marco Garcia, is the one who helps me accomplish this! He s quick to respond, handles my massive list of requests in a timely manner and is always friendly. I enjoy working with him and he is a great asset to your team!

We have been using Dealer Spike for a few years and they have been very helpful throughout the process. Our account representative is Ellery Stanley and she has been so responsive! Ellery always goes the extra mile to make sure our website and digital presence is being utilized to its potential. I would definitely recommend using Dealer Spike because they do a great job of hiring Account Reps like Ellery to make sure every single Dealership is personally being taken care of!

We have had Dealer Spike for 4 years. The ease of use is great if you ever get it dialed in, but once you have a problem is it next to impossible to get it fixed. The sales team can sell the product, but the support is horrible.

Not personally used them as of yet. Their sales team are relentless. I've asked to be removed from their call list on multiple phone calls, yet I still get sales pitches. One of the companies i work with uses them and they've shown no improvement in web traffic over 6 months of usage thus far, comparing webstats to their previous site. If they weren't so pushy, argumentative and plain rude on the phone (multiple sales staff now), then I wouldn't have written this review. When sales folk are aggressive, it usually means they're trying to strong arm a decision, i'd recommend people do their research.

Our experience with our Account Manager, Manny, and the staff at Dealer Spike has always been very professional, prompt and courteous.

Great customer service...clear, concise and extremely helpful. Dealerspike has a great team going, shout out to Alexandra and Brad, thank you for such outstanding support.

Thank you! we truly appreciate your efforts and patience.

Our dealerships have been with Dealerspike for a couple of years. They have professional manners and work ethic, they are easy to get ahold of and take issues we find with the website seriously. Our Rep, Alexandra is super helpful and quick to respond, as is the support team.

From start to finish the set-up process was handled very professionally. Customer Service and Support service have been great to deal with. Account Manager personally checks in with us to ensure we are satisfied and if we might have new needs that they can assist with. Definitely a new level in marine dealership websites!

I am very pleased with the service Dealer Spike provides even after the sale. They created am awesome website for my business and they check in constantly to see what they can do to improve. My account manager Brianna is very proactive and handles everything I ask of her immediately. I definitely recommend Dealer Spike to anyone looking for a professional website at a fair price.

Manny and the team are great to work with. Very prompt on answering any questions we might have. Highly recommend.

Great Job! great People to work with thank you Jordan Roberts

I used to completely hate this company mainly due to a lot of technical issues. Somebody put Alexandra Martin on our account and she became my main point of contact. She has worked hard for a couple of years now to make certain everything is done correctly and follow up on our support requests. Can't say enough about how she turned this around.

Easy to work with and quick to complete items. Thank you!

Dealer Spike has been a great partner for our RV dealership. Marco has been a great rep, he is prompt on responding to messages or calls and does a great job being pro-active to help us succeed. I would recommend Dealer Spike and Marco to anyone needing a professional web site.

I work with Summer Trevino at Dealer Spike and she is simply outstanding. Her dedication to our success, from a customer service standpoint, is unmatched. While we do have issues, as we would with any provider, Summer is always focused on a quick resolution. I would highly recommend working with Summer Trevino. Overall, we are very happy with our Dealer Spike website and would recommend it.

Claudia Lopez is my account representative and responds to all of our requests in a timely and professional manner. She also calls to check in with us and makes sure everything is running smoothly.

Dealer Spike is great to work with. They have help our business out with our website needs and providing incredible support. We have worked with Alexandra and she has been so great to work with. I recommend them to any business looking to improve their current or build a new website for your business!

Dealer Spike is well known within the powersports industry and has created a very effective website for us. Most important, our internal salesperson, SUMMER has been very responsive to our requests and communicates with us frequently so we all stay on task.

They don't stop calling. I have been respectful in telling the to not call us... yet the calls continue. I have now filed a complaint with the FCC for violation of call rules. Stop the madness.

We switched Alpine Motorsport's website and lead management over from ARI and Traffic Log Pro and are very satisfied with the results. We're getting the job of both services done on one site, for a lower price and more effectively. At first I thought the sales team was a little pushy as others have noted, but now I see why - it's worth making the switch.

We have had Dealer Spike services for 6 years and they have been great! Highly recommend them!

After being without DealerSpike for a very short lived time, we at the dealership, and specifically myself, are very happy to be back. Alexandra, my account representative is responsive, helpful and always so ready and willing to help!
I m not website savvy, and sometimes she receives 5 emails in one day from me, but somehow keeps everything orderly and gets it done quickly!
Very pleased with the flexibility, personalization and professionalism that DealerSpike offers! Won t be entertaining any other website providers.
Thank you!

Dealer Spike is a very good provider, I like how the platform contributes to our business and the great job from the support executives, on my case Ernesto Gonzalez. I consider his service and attitude outstanding and that gives a great value to make thinks happen.

We have worked with Dealer Spike within the year with our website for Mutton Powersports, an EZGO, ClubMan, Cushman, Bad Boys, and John Deere UTV, along with O'Neil and Interstate trailers dealership in Indiana, and the experience has been great.

Our current rep, Tanner, is very responsive and not only solves an issue or accomplished a task, he is great at communicating a need to colleagues--including the need to followup to ensure the action actually works and with no difficulties.

Dealer Spike continues to upgrade the platform: enough so so that one should consider the platform from a dynamic standpoint, it evolves to meet industry trends.

The leads tool, DealerPic360 as well as Marketing analytics section add efficiency with listings and feedback for Marketing purposes. Overall, well-researched design of the site allow one to easily scale processes, while not getting mired in administrivia.

Our web presence has improved with the lead generation attributes of the platform and customer experience while visiting our website.

Dealer Spike redesigned our website, and the experience has been great. It has generated a lot of positive feedback, and is much more interactive for the customers. The follow-up customer service has been great too. Changes are made quickly, and done very well.

I work at a Marina and we use Dealer Spike for several services. Have had no issues working with them so far!

Shawntia, our rep with Dealer Spike, has been a pleasure to work with. She is always quick to respond and goes above and beyond to get the answers we are needing.

Terrible service when we were with them. Continues to contact us year after year event though we repeatedly ask them to stop. Their marketing is aggressive and they will insult you if you disagree with them. Stay away!

Top quality website design and layout with exceptional customer service!
-Hoover Mower Sales

Will sell you the world and make promises they can t keep. Production and follow up are horrible. To get anything going they want you to e sign a basic proposal that turns into a contract you never saw or signed. If you somehow still try to use them against your better judgement and seeing reviews...you re in for a headache and let down. Buyer beware.

In the three years of McGoverns RV & Marine working with Dealer Spike we have not had a more responsive, professional, and personable account manager than Marco Garcia! He has taken on the task of sorting out our SEO program, initiated a website redesign with the help of Elizabeth Butler, and overall been on top of any issues that have arose; usually before we have the chance to find it ourselves. Marco has always been eager to help and willing to go the extra mile to find a solution to any problem or inquiry we have had. He has made my job a lot easier knowing that someone else cares as much about our site as we do!

Too big for their britches.
In the last two years their support, site quality, innovation, and customer service has gone from exceptional to absolute trash.
From what I can tell, the company sold last year, and I assume this has contributed to the problem.
They have failed to keep up with changes in technology and google and their support team keeps giving us the runaround.
We are locked in to a contract, but I already have someone working on a new site for us and we will be leaving as soon as our contract expires - If you are leaving make sure to give several months notice otherwise your contract will auto renew. Such poor customer service.
They pretend to be 'for' small business, but unless you have several locations, or buy their additional services at several grand a month, they don't even take your calls.