Charleston Charlie Devereaux

Review of Dealer Spike

Too big for their britches.

Too big for their britches.
In the last two years their support, site quality, innovation, and customer service has gone from exceptional to absolute trash.
From what I can tell, the company sold last year, and I assume this has contributed to the problem.
They have failed to keep up with changes in technology and google and their support team keeps giving us the runaround.
We are locked in to a contract, but I already have someone working on a new site for us and we will be leaving as soon as our contract expires - If you are leaving make sure to give several months notice otherwise your contract will auto renew. Such poor customer service.
They pretend to be 'for' small business, but unless you have several locations, or buy their additional services at several grand a month, they don't even take your calls.