We've been using dealer spike for multiple years n...

We've been using dealer spike for multiple years now and their service has gone downhill. We kept getting new reps and had to explain our vision for our website and then they had no follow through to help us make the changes we needed to make. This has been going on for over a year and the only people who regularly contacted us were trying to upsell us more products while we're still trying to get the website fixed. We're in the process of switching providers and dealer spike can't even cancel our website!?!? And once again we're dealing with the total lack of communication on their part. We've contacted support who can only redirect us to our rep and our rep has only contacted us once and that was a week ago. He left us with no timeframe and no follow up and hasn't responded to any further communications. Customer service is our companies #1 priority as it should be everyone's. I'm taking to social media to get the situation resolved and will delete the post when handled correctly.