I have tried to hold off on this review to see if the many issues with my recently purchased vehicle had been resolved. Unfortunately, I bought a used vehicle through the buy from home type process and think I got a lemon. Won t do that again! Multiple things wrong with vehicle and should have returned it. Some of the items should have been rectified with this vehicle being certified pre owned but don t think there is too much needed to label a vehicle as certified. Headlights should work on certified car right? Vehicle stinks of tobacco and I think that should have been resolved or at least disclosed. Nice nice salesman but not a good experience.
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1. I was sold an additional Maintenance Plan and later came to find out that it didn't in fact cover anything close to what was discussed. In fact, the plan application wasn't even completed. The servicing dealer (Not BlueBonnet) had to pull the contract info manually from the plan administrator to realize it wasn't completed properly.
2. As part of my purchase of a used 2016 Tundra, I requested that the clear plastic "Chip Guard" material which is applied to the edges of the doors, hood, fenders, and other locations on the truck get removed. This material degrades over the years and looks terrible on white vehicles. Well, the dealer agreed and seemingly melted the material off the vehicle, leaving a very ugly and very sticky mess all along the truck. Several washes (and hand waxes) later and it's still not completely removed.
I'm not angry - I'm just irritated. I'm irritated that I can't get anyone on the phone to discuss these concerns. I'm irritated that this is just one of those dealerships that is only concerned with moving product, and not building a working relationship with their customers.
I wonder how many return customers they have? I certainly won't be one of them.
My names Bronson barfield. Rick was truly an amazing guy and an amazing salesman. He took care of me with everything that I needed and made my first time buying experience a breeze. Rick is truly a salesman that I can trust to buy many more vehicles from. Rick think you again everyone s been looking at the car like crazy thank you for making my dream come true.
Bought a Jeep a week ago from this dealership - Russ (sales) was knowledgeable, helpful, friendly - highly recommend going to see these guys if you're in the market for a Jeep!
I didn't catch the names of other folks that helped, but they were all very pleasant and generous with their time, attention, and knowledge.
Jeremiah Kimball was excellent. He took care of me and helped with a quick purchase of a new wrangler. Made the whole process very painless and was very helpful. Also Janeele Aplon took care of financial paperwork and was the best I have ever dealt with. Very down to earth and great personality.
Great customer service. Danny in the service department was amazing and got my car the service it needed! I definitely recommend this place for your vehicle needs!
Second most pleasant experience ever!!. Mr Ty Houser was my rep sale for the second time and of course did not fail to meet our expectation. Our finance manager was Jake Johnson and he walk us through the paper work in no time without skiping or forgetting any detail .Bluebonnet and staff have a great customer service ethic and all other dealership should learn from that. If your looking for a relax atmosphere no pressure car sales dealership i definetly recommend bluebonnet!!!
Jose was extremely courteous and helpful with our purchase. They did everything that was advised and the entire experience was very pleasant. Could not be more pleased!
Always a pleasure dealing with Bluebonnet Jeep. They always ensure that I'm completely satisfied with the service I am receiving. The Jeep dealership has always gone out of their way to assist me given my erratic work schedule and frequent trips to fit me in for maintenance or even loaner vehicles to keep me on the road. In addition the sales department impressed me so much I bought an additional vehicle from them and plan to do the same as long as I'm in Texas. Thank you Nancy buy the way.
Service update.. Service has actually gotten..... worse. If that was even possible. Don t ever expect a call back from anyone. If they work in your Jeep they leave everything loose and on top of that haven t been able to figure out what s wrong with my jeeps for over a year. I guess I ll wait for another call back..........
Prior post Worst service dept I've ever seen. Wish we bought our jeep somewhere else. But it's to late for us. And zero managers work on Saturday. Wonderful!!
James Alaniz was a pleasure to work with. He was friendly, courteous, and very helpful. I will certainly recommend his services to friends and family that are looking to buy.
Fantastic experience came in to buy a specific car after talking with Rick Arvizu and test driving a few other models of Jeep i left with a purchase I am alot happier with. Purchase was done really quick and they were super respectful about how much time I had to get the purchase made.
My experience at Bluebonnet Jeep can be summarized in three words "effortless, efficient, and quick!" Russ Schriewer helped me from the beginning and really kept things straight forward with me, which I appreciate being a veteran. He didn't try to up sale me, or bombard me with anything other than what I was asking for, which again was really nice. With what felt like a longshot in trading in my Jeep JL for a Jeep JT, Russ and the team made it happen and now I'm a proud owner of a JT. Total time it took was about 1.5hrs, which is really fast for a dealership!! If I need to buy again for whatever reason, I'm coming here because I got to love the Jeep fam! Thanks Russ.
I had the most awesome experience today. I walked in today with my parents for a scheduled test drive on a vehicle I d been wanting for quite some time!! Little did I know I d be driving home in that exact car come later this afternoon. Russ was nothing but exceptional. He answered and assisted with all and every question my family and I had. He made sure we got the best deal!! Today I purchased my first vehicle and got all the help I needed and more and I wouldn t have been able to do it without Russ or BlueBonnet Jeep in New Braunfels! 100% recommend to anybody looking for something new or used in the Jeep family!
We ve purchased 2 vehicles now from Jeremiah Kimball at Jeep and we couldn t be happier with the service we received. Me my wife and son were catered to from beginning to end and he made us feel right at home. Thank you guys for an amazing and easy car buying experience two times in a row
Buying a Jeep here was great! We bought the car with Jose, and he was amazing! He handled everything and then some! We would definitely buy a car from here again.
Had a good all around experience getting routine maintenance done on my truck. Variety of coffee and good assortment of work and relaxation areas made it comfortable for me to settle in and get some work done on the laptop as I waited (free WiFi). Timing was as promised (about 1 hour) so I appreciate that.
I was very impressed with Daren Hernsberger at Bluebonnet Super Center. I have been searching for a very specific Chevrolet Silverado for some time and found it a Bluebonnet Super Center. Thanks to their staff for respecting our "social distancing" needs and their courtesy. Daren Hernsberger was instrumental in our purchase and was considerate of our need to more the deal through. Daren was pleasant and fair to us and I would recommend him as some one to see if you need a vehicle. Thanks Daren
Coral was the absolute best salesperson to work with! From the moment I walked in the doors, any apprehension that I had regarding my first ever car purchase disappeared. Will definitely recommend Bluebonnet and Coral in the future!
I usually have had great customer service but this last time i did not. My 2016 Jeep Patriot with 36,058 miles broke down on me. I took it in and I was told the clutch and cable went out. I asked how could that be its a new car? Of course its 58 miles over the warranty so i have to pay the repair.Then i was told that the clutch on all Jeeps go out at 15,000 miles. I find that hard to believe. This is the 3rd Jeep I have owned and the 1rst Jeep Wrangler I had its clutch went out at 120,000 miles. So there is no way i'm going to believe that what i was told was at all believable. I'm disappointed in the Bluebonnet Motors because they did not try to work with me with this repair. $1500 is a lot for someone to come up with but i have to to get my vehicle back. I wont be buying from this group any longer nor will i refer anyone. I know quite a bit of people that i will pass on this tid bit of information. Facebook will get some of this too.
Update: I am placing back my 1 star review.. this review i made was a lie. I was charged close to $700 bucks for this so called service.. when I tried to cancell it i could not get one single manger to call me back.. then when they finally did bc i wrote a review they send me cancel form for the service that was misrepresented. Now almost 2 weeks have past and they are not returning my email on the status. I don't recommend going here...
OrigJose was VERY professional. And the twnal post on service misrepresented-o girls in the office were so kind! I highly recommend them! And for $2 more a mth you can get your car detailed!!!!!!! Jeep for life!!!
This is Brian Cherveny and I am writing this review on Russ Schriewer. From the first time I talked to Russ I was impressed with his honesty and response time. I reached out to many other dealers with trucks but there respone time compared to Russ sold me on the truck. We made the whole deal over the phone with being honest with each other. I would be willing to bet not mant people come from Houston to New Braunfels to buy a truck but it was well worth it. He had all the paper work in line and finance was just wating for signatures. We wer at your store just over an hour which was great. We had a 3hr drive ther and back. WE my wife and I were impressed from the top to the bottom how things were handled. On top of that he gave me the calander off his wall that I want thern I proceeded to lose it. Thanks again Russ job well done
Great experience start to finish! Love my new Jeep Cherokee Trailhawk. Rick Arvizu was my awesome sales consultant. Really appreciate the time he took to go over every feature on my vehicle and show me how to use it. His product knowledge is amazing! Ed, the new car sales manager gave me a really great deal on my Jeep. My Finance manager was Janeele. She actually made the loan process fun. Had a great time visiting with her and she was fast!
This visit was a bit unusual. Took me 6 hours to get washed, tires rotated and oil changed. Was scheduled for wash, oil change, tire rotation and fuel system flush. All were completed but fuel flush do to communication with shop. Took longer this time then last two visits combined.
Just purchased a used Lexus from Bluebonnet Jeep. Have to say it was a very pleasant experience and Bailey my sales consultant was great! No pressure tactics just honest communication and he worked very hard to get the car ready for me to my satisfaction.
In May of 2918, my wife and I bought a Wrangler JK from Russ. He was wonderful to work with, so fast-forward to last weekend and we went and bought another Jeep! We purchased a JL Rubicon and again, Russ was so helpful throughout the entire process. He took the time to show us everything we wanted to look at, drive, etc. This guy should get salesman of the year! Russ shows exactly what customer service should be all about. We will refer all our friends to Bluebonnet Jeep and Russ Schriewer! Also enjoyed the snow cone on a hot Texas day! Jeep Life is good!
We have purchased two Jeeps from Bluebonnet -- one in 2016 and one this past Saturday. Both experiences were top notch. Our latest purchase was made with the help of Russ and Ty. Both of these gentlemen were extremely knowledgeable, and did everything they could to help with both the sale and our trade-in. We were in and out of the dealership in 3 hours including Finance and Make Ready, which is unheard of at other dealerships.
I have now purchased two vehicles from this dealer, and I honestly have never had a better car-buying experience. The staff treats you like family and they're always very up-front and honest with you. I would give them more than 5 stars if I could! They go out of their way to make you feel like your business is important to them. My salesman, Rick, worked with Ed, the new vehicle sales manager, for almost an entire week while they worked out a great deal and kept me updated throughout the entire process. This dealership is the epitome of professional courtesy. I seriously can't imagine buying from anywhere else. And really, ask for Rick. You'll be glad you did :)
Salesperson was knowledgeable, helpful and courteous. It was a pleasure doing business at Bluebonnet. All my questions were answered, and I had complete confidence i was receiving the highest quality advice and guidance. I recommend Bluebonnet Jeep of New Braunfels to all customers.
Horrible sales person. Could not get returned call or text just because I didn't go for first vehicle they have. I know I asked for specifics but when paying over $45k I wanted to make sure it fits my needs and wants. No return call or texts is so unprofessional.
I recently purchased a Jeep Wrangler from this facility. I like the fact that as a female I was not treated differently in any respect to the process. Russ was very professional and not a "pushy" salesman. He made the whole purchasing process as easy as possible. Great service and I would definitely return again next time I want a new Jeep.
James was amazing! I called him after having a bad experience at the San Marcos dealership, it was 7 pm and they were closing at 8:30. He did not rush me and did not pressure me in any way to buy a car! When I picked a car he kept coming back with a lower price and I wasn t even haggling. It took 2 hours and I left with a beautiful bikini blue Jeep!
WASTED MY TIME AND MONEY. Had to schedule a maintenance appointment over 2 weeks out. They had my car for 3 full business days and didn't even touch my vehicle. 0 labor hours recorded. No diagnosis of the problem was done. Just decided they didn't want to do the work/diagnosis I guess. Thanks!
We had a great experience with Jeremiah. No high pressure sales tactics. This is our first Jeep. Highly recommend Bluebonnet Jeep and Jeremiah Kimball.
Gerald came highly recommended from our neighbor who has purchased multiple vehicles personally and for his business over the last 25 years. Finding myself in a bind and in the neighborhood of Bluebonnet Motors yesterday I thought I d follow the up on my neighbor s lead. All I can say is, I ll never use anyone else to buy a car from! Ever! Everyone seemed honest, open, patient and kind! Especially Gerald! He was a GREAT listener and heard what I wanted and kept looking for me until we found it! If all car shopping experiences were like mine yesterday the world would be a better place! See you again next time Bluebonnet Motors! Thank you for sticking with this fussy girl! Sincerely, Perri R.
I bought my 2014 Lincoln MKZ from Jeremiah Kimball. We love the Lincoln and our Salesman was Exceptional. Would recommend Bluebonnet and Jeremiah to anyone looking for a new or used vehicle.
Daren was great! Very patient and answered all our questions. I would definitely buy another car from him. If your at bluebonnet ask for a Daren. He will set you up with the perfect vehicle for you. Thanks Daren!
What a pleasant surprise to find a dealership where you can browse the lot without being hassled by aggressive, pushy sales people. When I stated that I was just looking, Mr. Solis answered several questions for me, gave me his card, and said to contact him if I had any further questions. It is one of the main reasons I bought a Jeep here instead of a car from the other dealerships I visited. They patiently answered any questions and clarified things when asked.
I have done quite a bit of car shopping and I can say by far this is the bet dealership out there. They will ask you if you need help and of you no, they will just walk away. They are also not super pushy when you are looking at and or talking to them. I also have to say that it was super easy to order my Jeep when it came time to order. So far I love this dealership.
I was looking for a new Renegade, but with specific options. Even though you didnt have what i wanted on your lot, Jeremiah arranged to bring one in from another dealer. He went to the extremes to get me what i wanted, while making the process painless and stress free. Big props to Jeremiah, and the whole team at Bluebonnet !!!
Very crowded space. Quick Lane took 4 hours for an oil change/tire rotation. My sales package comes with a car wash and it wasn't even offered. Definitely WON'T be going back!
I love my new car Jeremiah Kimball was my sales person and did a great job finding me the car i wanted and and price just want to say thanks to him im in a brand new jeep ask for him at the door
Our overall experience was definitely a positive one. our salesperson was not pushy he definitely was listening to all our needs, gave us several options and we are very happy with our purchase Jeep Wrangler Sahara. We would definitely shop at Bluebonnet New Braunfels again. we would have no other sales person then JEREMIAH. This guy definitely understands the meaning of customer service. I would recommend him any day!
My family has purchased vehicles from Bluebonnet for over 20 years. My parents, my 5 siblings, their kids, my kids and many friends know we can call Russ Schriewer at any time of any day and receive knowledgeable, Professional assistance making Major vehicle purchasing decisions with our best interest in mind and at heart. Russ Schriewer has been a great asset to our family and I'm sure he is as well to The Bluebonnet Motors Team collectively. We will continue to highly reccomend Russ Schriewer to others for vehicle purchases as well.
They try to get so many people in on my given day. Apparently nobody checks over the work that's been done. Everytime I've had it washed and sealant put on dirty spots are still on my truck.
Never thought I would buy a Jeep much less look at them. That being said Bluebonnet Jeep in New Braunfels went above and beyond in their customer service. Rick, Jose, you are right there if I have any problems. It s nice to have someone actually listen to you and Not pressure you. Rick also pushed to get all the credits allowed. Shelly in the financing department was great as well. This dealership is definitely my go to from now on.
Dealt with Jeremiah Kimball in Texas from my home in California. Explained that I would be moving to Texas and would like to purchase a Jeep Gladiator and it had to be in Gator green. Jeremiah and his team jumped through hoops and found what I wanted and had it shipped to the dealer. Bluebonnet gave me a good price on my trade in and took care of everything. A very pleasant and stress free experience. Very satisfied with the whole dealership.
I had the best experience ever. I went to buy a new Jeep wangler and walked out with exactly what I wanted. I had a salesman who made my time worth while. James Alaniz helped me. He was great. I look forward to dealing with him with my next vehicles.
My first car and the experience was amazing with the help of salesman Russ Shriewer he spend hours with me and my husband deciding which jeep to chose , showed us every detail of the jeeps he just made me fall in love with my jeep even more !!! And the financial aspect , Steve Fekkos find us the best deal , thank you so much both of you made us happy customers !!! :):)
Worst service department ever! I have had two recalls, they were supposed to call back to schedule never did. A clothes hanger hook broke, ordered the part never heard back from them. called today to tell them my headlight had gone out on my 2013 jeep grand cherokee with 36,500 miles and the service department guy said bring it buy and we will check it out. THE HEADLIGHTS OUT. He said he didn't know if he had the part. I said can you check to see before I drive over there. After a loud humph he transferred me to parts I guess he was too lazy to check himself. I will never buy another car from Blue Bonnet
Great experience. Nancy was awesome and even brought the car so we could have a safe contactless experience. This is the 2nd Jeep from Bluebonnet, both great experiences!
I have nothing but good things to say about Bluebonnet Jeep. Will, our sales rep, was not high pressure. Cayli in Customer Service was also terrific. The team was able to find the Jeep we wanted and they got it within a day. We've only had a few interactions with the dealership since we brought the Jeep home. All have been positive. I hope the service department is as good as sales!
A great Salesman makes all the difference. Jeff Wegman greeted me and was fantastic in helping me sort out what I liked and what I did not. Absolutely no pressure during the process and he was very mindful of my time. Start to finish was the best I have ever experienced. Everyone I came into contact with was just great. Cannot wait for friends and family to envy my new car so that I can direct them to Bluebonnet Jeep and have them ask for Jeff. A Shout out to Steve in Finance, too. He really got me where I wanted to be.
Absolutely the best car buying experience I have ever had! Jeremiah Kimball helped me so much! He knew I was stuck in a truck I was financing for almost a 20 percent interest rate through a "no name" company from one of those buy here pay here places. He went to work on trying to find me a vehicle that had enough rebates to cover most of my upside down negative equity on my truck. Coming up short handed and out of options on his own lot, and trust me they had a wide selection with plenty of rebates, he reached out to fellow dealers about my situation. Together, the manager at Bluebonnet Ford and Jeremiah found a brand new, on the showroom floor, 2015 Ford Mustang Ecoboost with every single option added from the factory. With over $13,000 in rebates, it was enough to cover my negative equity in my truck, get me out of a extremely high interest rate, and put me into a new car through a reputable bank with almost a third of the interest rate! I can't say enough how happy I am with my purchase and the extremes that Jeremiah went through to get me my brand new beautiful car! The whole process was quick, painless, straight forward and easy. An important side note, Jeremiah didn't make a single dime or commission on the sale of the car, he just did what he felt was right to do for me and my family. Thanks Jeremiah and you are guaranteed to have my business, as well as all of my family and friends business for many years to come.
Had been in the market for a Jeep Wrangler for a few weeks. I had planned to spend an entire day visiting several dealerships. Bluebonnet was supposed to be the first stop. James introduced himself, asked what I was looking for, and presented his available inventory. He did not use any pushy sales tactics, was very patient, and really listened to what I was looking for as a customer. I ended up driving home in a 18 Jeep Rubicon. Thank you James for your courtesy and professionalism.
Great customer service at the sales department level. Greatly appreciate all of Ron s help and the management. Found a Jeep that worked for my wife and was able to make the numbers work for us. I would give the dealership and sales staff and management 5 stars. The review only 4 stars cause we were there for over 4 hours waiting on the finance department. Word of advice, get more finance staff!! Overall, love working with all of the Bluebonnett dealerships. Customer for life!
I purchased my "dream" Jeep from Bluebonnet Jeep last month. My salesperson, Nancy Galyon, gave the best experience I have ever had purchasing a new vehicle. She took me through the whole process - professional, knowledgeable, thorough, friendly and she seemed as excited as I was to get my new Jeep. If all vehicle salespersons were like Nancy, dealers would have trouble keeping the lots stocked. Thank you Nancy and I LOVE MYJEEP!!!
This place is the go-to place to get your new Jeep! Ty was more than accommodating and helped me out a lot! I was offered an extended test-drive and fell in love with my Jeep Wrangler! Ty even offered to box up materials that I left behind in my trade-in vehicle. The staff at Bluebonnet Jeep was very kind and professional!!! This is how car-buying should be... fun, easy, and stress-free! I highly recommend this dealership to family, friends, and prospective car buyers!!!! A+++
Like many people, I went into this used car buying experience with doubt and distrust due to the stereotype used car dealers tend to have. Thankfully, I had the best experience with James and the rest of the Bluebonnet Jeep team. I live two hours from New Braunfels but I saw the vehicle I wanted online and contacted the dealership. We were able to conduct a full trade as well as purchase of the vehicle pending a test drive over the phone in one afternoon. It was a very easy experience and James was a delight to wish with. Throughout the entire experience, James and the dealership showed genuine care and trustworthiness. In fact, later in the day before we made the journey to New Braunfels, I received a phone call from him saying that as he test drove the vehicle he heard some slight noises and it turned out there was a couple of pieces of hardware that needed to be replaced. He guaranteed that the dealership would cover that without any expense to me. The repair was quite an expensive one and they also did an alignment and tire rotation on top of that. This showed me just how trustworthy and genuine this dealership is. Not only that but James took the time out of his day to personally drive the vehicle to me so he could take my trade-in while I was at work, during my lunch hour. This company has gone above and beyond what I expected and I will definitely continue doing business there.
When we decided to look at and purchase a Jeep, we went to Bluebonnet Jeep because of their huge selection. Our sales rep Cheyne C. was very helpful with all of our questions. We told him what we wanted and he didn't waste our time showing us something we did not want. The sale was easy and within a couple of hours we were driving out in our new Jeep. Thank you to Cheyne and Bluebonnet Jeep.
Jeremiah Kimball helped us find a Jeep that we love, was very patient with our questions and helped us out with all of our requests. He definitely went the extra mile in our search for the right vehicle and we could not be happier!
Dave Rutherford is a great sale representative! Not pushy at all nor does he try to up sell you! The car I test drove was having issues with the backup camera and Bluetooth and he said they would fix those before I put any money down! 10/10 would recommend!
We worked with James Alaniz and we had a superb experience with him. This is actually the second Jeep Wrangler Unlimited we've purchased from Blue Bonnet. James was attentive but not pushy (same goes for the finance rep). James knows his product lines inside and out -- very knowledgeable! I'm sure the other sales reps are great, but ask for James Alaniz!
Best place to buy a Jeep! No one comes close to the service and price! My salesperson Naisha was a rockstar and provided the best service I've ever had
My family has purchased our vehicles from Bluebonnet for years. From my grandfather to my dad, my uncles and now me; we have always enjoyed doing business with professionals like Russ Schriewer! He always does everything he can for us. Highly recommended!
This is the 3rd jeep I bought from this dealership and for one reason NANCY is the BEST! Nancy is the Jeep Queen. All hail to Nancy! I come back to Nancy each time because I trust her. She follows through and provides extraordinary service even after you drive off the lot. She is so knowledgeable about jeeps and will research for u any car they have on the lot. I am so impressed by her and just love working with her. I will buy all my cars and no one else. Thank you Nancy for taking such good care of my family.
Honestly, this was the most amazing experience ever, no hassle , no back in forth numbers game. Clean conversation and easy finance process. We were in and out in less than 30 mins.. typical dealers take all day literally! But but not here ;) The environment was warm and friendly, more like a family vibe not like a regular dealer wear the sales man chase you down before you get out of your car lol. Our sales man John Starr was our sales man, he was amazing. We arrived and he had our car fax ready, paper work drawn out. 110% amazing service!!!
Honestly the worst dealership I ve dealt with. Had I not felt the vehicle I got was perfect, I would not have given them my business. Our salesman was just very unprofessional and didn t care. When I got my car, I asked to have it detailed because come on, that s the least they could do. Well he told me it had just been cleaned. I take it home and I find papers from the previous owner, birthday cards, water bottles, crumbs and dirt all over and in the passenger seat storage, and worst of all FINGER NAIL CLIPPINGS. I m disgusted and will never ever ever send anyone here.
Terrible establishment , I m not sure how they manage to stay in business. I inquired about a Jeep and they didn t want to negotiate. I believed my offer was fair, to where they could have made money and saved me money at the same time. I based my offer on the traditional online sites such as KBB, Edmunds, and a few other, I even did a cost analysis in south Texas. In the end, the sales manager was short in the emails and didn t want to agree to further negotiate on the sale of the jeep. I figure if they treat their potential customers this, i can t imagine how they treat the current customers. Again, terrible place, from online experience to actual talking to a manager, and use the term manager loosely! I would give it zero stars if it allowed me!
Friendly and knowledgeable staff and very courteous. they were very helpful and choosing a vehicle that was right for me and at the right price that I can afford.
