Disappointed only a few months later...

Disappointed only a few months later...

1. I was sold an additional Maintenance Plan and later came to find out that it didn't in fact cover anything close to what was discussed. In fact, the plan application wasn't even completed. The servicing dealer (Not BlueBonnet) had to pull the contract info manually from the plan administrator to realize it wasn't completed properly.

2. As part of my purchase of a used 2016 Tundra, I requested that the clear plastic "Chip Guard" material which is applied to the edges of the doors, hood, fenders, and other locations on the truck get removed. This material degrades over the years and looks terrible on white vehicles. Well, the dealer agreed and seemingly melted the material off the vehicle, leaving a very ugly and very sticky mess all along the truck. Several washes (and hand waxes) later and it's still not completely removed.

I'm not angry - I'm just irritated. I'm irritated that I can't get anyone on the phone to discuss these concerns. I'm irritated that this is just one of those dealerships that is only concerned with moving product, and not building a working relationship with their customers.

I wonder how many return customers they have? I certainly won't be one of them.