Relatively (!) Competitive rates, friendly customer service and a payment arrangement were arranged within 5 minutes. Furthermore, no experiences because I have only been a customer for half a year.
Good service.
Friendly lady who spoke to us
Long waiting times do not meet their promises. They have deteriorated rapidly since they are no longer independent.
If you want to become a victim of administrative hassle you have come to the right place at Friesland!
Now that I have read all the previously posted reviews I know more than enough .. NEVER MORE THE FRIESLAND !!
I have been a customer of this health insurance for years
In principle, few problems. Yet I am immensely annoyed by the fact that De Friesland insurer sends messages that some amount must be paid, but I never receive an invoice for the costs. I received an answer to my request for the invoices: "" Due to stricter privacy legislation, we are no longer allowed to send itemized invoices by e-mail. This is a national guideline from the government. ""
I am still entitled to an invoice.
Just called my trusted health insurer. No long waiting times, no telephone tape, direct contact and always super helpful! Within seconds I had the friendly employee Anke van Wieren on the line. She exceeded my expectations and was able to answer all my questions. Super reliable and always ready for their customers! TOP TOP TOP!
Pussy insurer !!!!!!!!!!
Very Bad service! Fake bait and pure unfriendliness! I will really dance when it is January 1st .... never again this idiom of care! A whole year to cry!
Fortunately, this frustration is almost at an end & I hope many do NOT make this mistake "
Finally seen how, in what kind of building the friesland carries out its work.
Quite big, I had a completely different performance, vr.gr.
Excellent health insurance company there is a lot possible
I find this better than most health insurers
The insurance company that dares to take new paths and takes the initiative, who works together and gives energy to become more who we are and who wants to be close and genuinely interested in your story.
Very bad insurer, if only I had chosen another one. Despite the fact that I have received an authorization for reimbursement from De Friesland, they do not want to reimburse my claims. Every time I contact Friesland after rejecting the invoice, there is another excuse, authorization not seen, wrong code, new rules, they do everything they can to get under the fee. And then I think; if I had not issued an authorization, just say that you do not want to reimburse it, then I would have gone to another insurer.
You are a bunch of legal scammers, I advise you to take a different insurance policy, always problems with their & many extra costs
Easily accessible, friendly employees. A building that is large and yet has a cozy and informal look
I have just received a kind of threatening letter from the health insurer de Friesland where they indicated that I still had an account of 13.71 and if I did not pay on time there would be 10.00 extra charged and then there possibly. a debt collection agency is called in. However, I have already paid the amount due in time, but that amount the Friesland itself returned to me and then immediately sent the threatening letter.
The Friesland apparently likes a lot of purple crocodiles with the aim to frustrate its customers and also to generate some additional additional taxes. These practices happen naturally at the Friesland and you do not have to wonder why they ask such high premiums. Compare De Friesland with the Salland. I also switched last year and it's nice that I got rid of this customer-unfriendly health insurer. Oh yeah and you stand 5 minutes by default if you want to reach them by phone. Strange but true.
I share the opinion of the many previous negative reviews; The Friesland is unfortunately not what it used to be! Received my new premium in November and had contact with their customer service. I was told that I could adjust the voluntary deductible until 1 February. I had contact again at the beginning of January and was then informed that this should have been done before 1 January. After submitting a written complaint I received the answer that they will not change the policy because the conversation was not recorded in November! As if I can do something about it ?! Whether it was wrong information, an employee who did not pay attention, or was a misconception of me, if you were a little service-oriented, in this case you would give the customer the benefit of the doubt, instead of being convinced of it a properly working own system! Scandalous!!!
It seems to me a good health insurance, but we will first compare with our current ...
In recent years, the insurance was fine insofar as possible in terms of price increases imposed by the government. However, the contact this year is really very poor.
Have now emailed 7 times about an invoice and will be sent from box to wall. Pity. You have lost me as a customer as soon as possible.
Bye
Kind regards,
Oetze vd linden
In the past I always had the Friesland .. so back again.
unreachable via mail, telephone, whatsapp and mijnfriesland
Worthless insurance.
Have no words for how they treat people here.
They are scammers.
Switched to De Friesland health insurance company before 2020.
Had good experiences in the past and friendly employees on the phone when switching.
The premium is far from the cheapest in comparison with other providers and if the healthcare premium for the year 2020 is paid in one go, you will receive a 2% discount on the total amount.
You currently do not receive this interest rate from any one bank on your savings, so if possible do it!
Very bad insurance lures you with a policy that is not right and then if you can no longer switch, the policy is suddenly 63.60 more expensive. Please do not switch to this insurance, they will lure you with a fake policy!
I have been with the Friesland for a long time. In time, I paid 30 guilders !! per month. Now, about 30 years later, we pay a little more. But fortunately the service is still the same, and the expertise of the employees is also. I do not intend to switch. I know what I have, and keep it. There is something everywhere, and if you go for cheap, you will probably regret it.
The best health insurer out there, we are happy with regards to the grumbling Jakob pol
You will be well and quickly helped on Whatsapp.
Friendly staff
Advice: Do not be tempted by this health insurer with the so-called regional image. A few years ago, the Friesland was a qualitatively good and reliable Frisian health insurance company that was close to the people. Since Achmea's incorporation, this insurance company has been transformed into an ordinary, neoliberal money machine annexed box without content. In addition, policy conditions are violated. The administrative chaos that the Friesland / Achmea creates + the inaccessibility and the indifference is no more than a tactic to subsequently collect more money through a collection procedure. The Friesland only exists in name. Sooner or later everyone will be lifted by this bottle-pulling gang. I speak from experience ... Stay away as long as you can.
Super-poor health insurance !! do not switch dear people, these are big money wolves. I have chosen staggered pay, now I want to pay everything in one go but they do not work with me! Since they can not let me go if I have an account open, this is the reason that I can not proceed to payment !! Terrible these people. Even at customer service they are often rude and blunt. They pretend they know nothing about payments or send you through with the advice just keep waiting. Horrible.
Bad service. After father's death only debt collection buros and memories only things go wrong.
Do very difficult about Declarations. Where my previous insurance just paid out, they want all the details in detail. So the bill from the contact lens specialist is not reimbursed at first, because a number is missing While it is abundantly clear what it is about and who it is about. All extra work for the customer.
Was very satisfied with this health insurance until now.
But if that dentist still rejects my implants after a letter of plea, he really does not understand the misery he or she causes me.
Now rejected for the 2x
Eating with teeth does not fix is also not an option gums are broken
Eating without teeth is also very painful
And adjusting the teeth is also not possible
Glad I can transfer in Dec.
You will be kindly assisted at dr desk, about your health insurance. Everything they make clear how it is.
When I was still living and working in the Netherlands, I was always very satisfied with De Friesland. But this has not been the case for 3 years. Since then I can't get rid of them, they keep sending contribution accounts for one of their products and now also a collection agency, because I had booked back the annual contribution. Having canceled the agreement several times in writing appears not to be sufficient ....
Just contacted customer service
Always receive good and fast help.
Worthless health insurer. Stack error on error. If you contact us, you will be on stand-by, 20 minutes.
have no words for this ANBI health insurance institution.
collection terror, while NO proper care is provided
and the administration is not in order at this institution.
threats and intimidation by employees of this ANBI institution.
there is absolutely no communication possible because you cannot get through it and the complaints are not listened to ... LOOK OUT OF YOUR DATA IS PROVIDED TO THIRD PARTIES WITHOUT PERMISSION
Very satisfied in itself! I have aids that are properly reimbursed. That is also a reason why I do not dare to switch to a different health insurer. A minus point is that they want to force the customer to use direct debit. For example, you may not pay off your deductible per month if you want to pay by giro collection form. (Transfer via internet banking or pay via the app) I could object to this via skgz or something? I did that too, but that company only looks at the rules of the Frisian country. So you don't have a "leg" to get up. Yes or you must make the move to court. Which went too far for me. So I think the dominant position is too large compared to the client.
Some things went wrong, but you are helped well and kindly. They keep their promises.
Do not expect to get correct information from the call center because they will tell you one thing and the next time another. I recommend anyone to record all the calls you have so you have some proof & knows whom to hold responsible for.
Pricey if you have extra insurance.
I am satisfied myself, it has been there for a few years. It can happen that an error occurs, it happens with every insurance company. Is then quickly resolved by telephone by friendly staff.
For not supporting Sven van der Woude with his Tinitus I give you 1 star. As a health insurer, reimburses someone's death, but not his therapy. At the very least, an alternative could have been offered. Good luck with your karma points.
A reputable insurance company and I recommend everyone to register
Say De Friesland, can you do your work well? I get a 2nd reminder of a April premium from my DEATH mother. Why should I have to pay a premium bill for the month of April, when my mother was DEAD in the month of MARCH last. I have already submitted a complaint about this, but nothing happens with that either. What a terrible company this is. Fortunately, I am no longer insured with you because if I had been, I would have canceled my policy immediately.
Very bad experience. Try to switch via Independer in December. Whatsapp had contact with customer service and everything would be arranged with the switch from my current health insurer. Halfway through January this turned out not to be the case, so conversion was too late. It was also no longer possible to adjust my current insurance, which means that I now pay too much for a year. DeFriesland could not offer a suitable solution and my current insurer does not allow cancellation to automatically renew.
Great (busy) time with colleagues during the campaign period. A lot is organized outside the campaign, too bad that I was not allowed to participate (new job). What is also nice is that the management actively asks for feedback after the campaign, in order to learn from this. Other call centers can, as far as I am concerned, take an example. Nice that DFZ also has a physical service desk. Many customers value this.
stupidly surprised and pleasantly surprised! I received these flowers after a charged conversation. thanks dear employee how incredibly sweet!
This is a very poor health insurance policy, it is more a collection agency than a health insurance company.
Never experienced anything like this unprofessional. From January 1, 2020 already no longer insured with the Friesland. However, I will receive an email in March at my 6 year old email address that I still have to pay an amount from October 2019 with collection costs. This is because THEY forgot to report this to me. Let's just say the nail upside down.
Not so friendly employee on the line, very short and felt the irritation and why? No idea I just had a question.
Interview: 5-06-2019 at 13.10
If, as an insurer, you want people to arrange their own affairs as much as possible via digd / app, make sure that the systems work and do not come up with the standard answer that the malfunction is again! Because the customer has a contract with the health insurer and not with digd!
Within two working days a reaction as mentioned on the site, I have not yet made.
In several other respects, it leaves something to be desired.
Generally they are good, but I am talking to their customer service now and it is awful. They are not explaining to me how it works, only using technical language and repeating the same thing over and over again. It's stressing me out because I am trying to find out how much I will have to pay and they are not giving me a straight answer. It's so bad I think I will probably leave.
Worst health insurance company in the Netherlands after the merger with achmea ... service poor ... the debtor must sort out your mistakes. You don't even deserve this 1st star.
I am satisfied with the friesland health insurer, I am always well helped.
DO NOT STEP OVER !!!!! super bad. no friendly employees and big thieves and reports of nothing
And a lot of duration is a pity
Beautiful building with very attentive andd outgoing Staff,what iliked also were the free coffee you can take at the coffeemaker for free. The restrooms are also very clean and spacious the parking spaces were sumply the best!
Very bad insurance, contacted insurance last year because I had shoulder problems. Advice was to take an additional insurance and what is now evident because it chronically costs it still my deductible. So I took out additional insurance for nothing!
This was the last year at the Friesland
Feel ripped off!
De Vriesland insurance really deteriorates.
Wait 10 minutes on the phone super long then no answer to a simple question or qualify for reimbursement, I don't know.
If I have to ask, call back a week later, wait 10 minutes and I will ask a girl after, unfortunately the department is not there.
Call back tomorrow or the day after.
So beware if your own insured there they know nothing, and take a long time for your answer.
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