In years past, I have purchased 3 vehicles from DC...

In years past, I have purchased 3 vehicles from DCH and have had friends buy 3 vehicles from them as well. As long as we dealt with Paul Rittberg, we had excellent experiences, however, he was moved to the leasing end of the dealership from online/internet sales and the last car I bought from them I feel I got totally ripped off. I ended up buying a 2015 Honda Civic when I could have had a 2016 for the same price. They lied and told me that because it had extras like a navigation system that the 2015 didn't have that it would cost a lot more. Turns out they just wanted to get the old inventory out of their lot. Salesman put the front license plate on crooked. The whole experience was unnerving. In the past this had not been the case.
Fast forward to our first oil change. We moved quite a distance away, but decided to take the car back to where we bought it for the oil change on our way to doing other errands. We made an appt. for an oil change. We arrived 15 minutes early for our appt. It was busy that day as usual (from our experience bringing our other cars into the dealership in years past), but we waited in the lounge area, however, 2 hours later, they hadn't even taken our vehicle in for the 20 minute oil change that it should have been. When I went into the garage, they were extremely apologetic and said they would do it right then and it would take only 20 minutes. Needless to say, I was not happy.
I recently purchased a new 2018 Honda HRV and no I did not return to DCH Academy Honda and don't plan on doing so in the future. The sales and service departments have gone downhill. One final note ... I had gotten an airbag notice and tried calling them to find out if the vehicle in which I already had this repaired was in fact the one it referred to, but now when you call their service department you get a voice prompt for individual service writers. If you don't know who they are, that doesn't help and when you do punch an extension or name in, you wind up getting their voicemail. You leave a message and never get a return call.
There are so many other Honda dealerships out there. Go out and check them out!