Dan Vaden Chevrolet Cadillac Review

I started having an awesome experience with this dealership, they gave great customer service, excellent selection, and a very pleasant sales staff! However, they were supposed to turn in information to the DMV, that never got turned in. Resulting in me going back and forth to the DMV without being able to get my tags registered! When asked why hasn't it been done, the best they offered was an apology! My first temporary tag expired, the one that was issued for an extension, will soon be expired. Sorry won't cut it! Business is business, and it must be handled professionally, and in a timely manner! I Love the car, but hate the situation!

Excellent customer service Lemonte and Lavelle are great.

I have never had better customer service in all my years of driving. I can not recommend Dan and Forest enough!

This is truly the worst car repair experience i have ever encountered. I originally brought my Cadillac in for Warranty repairs that were supposed to be covered by Cadillac. First i called and made an appointment only to find they scheduled me at the wrong dealership. When i got there they made me wait over an hour just to drop it off because all of their service writers were in a meeting (which was odd because when i arrived i was talking to one of them and she just left me waiting there). I dropped off the vehicle and it took over a week just to get it diagnosed. That was after numerous calls to get a status and a bunch of failed promise to get back to me with an update. They still hadn't repaired it and i needed my vehicle, so they gave it back to me and told me they were ordering parts for it and they would call me when the parts came in. Well after 3 weeks i never heard from anyone so i called to find out the status and i was told by the assistant manager he would personally call me back to let me know the status and to this day i have still not heard from him. I never seen a repair shop so careless to the customers need and i will now have to go out of state just to get my vehicle repaired. They can bet i will never buy from them or get service there ever.

This is the best dealership ever I m just sooo proud of my 2018 Chevy Cruze. I was layed out all of its unique features and details, and it was a pleasure working with Mr.Charles Percell. I ve already recommended 5 others for this amazing experience.

Service department really made it feel like I was important and that they wanted to help with my issues that I was having thank you Kyle and Daniel. I see you soon.....

(January 8, 2018) I drove around for 15mins in the parkinglot and waited on a sales representative to assist me.

My car needed a new throttle body and it could not make it back to my home dealership. After being informed that I needed a new battery as well, they made the repairs and I finally got on my way home. Come to find out, the throttle body repair should have been covered by the warranty, but Vaden Chevy charged me anyways. After getting my home dealership involved, as well as corporate GM, they partially refunded the throttle body repairs. Even after all this, they still shorted my on the refund. If you have another place to get your car serviced, I advise you do so. If you still decide to go with them, have an extra snack or two for my sake.

Morgan and the rest of the service team went out of their way to assist me in getting my car repaired. They were great!

Staff was awesome and friendly. Jonathon was very professional and helpful, which made the vehicle purchase a breeze. I definitely give he and his team five stars!

Extremely rude after we bought our car and service department is the worst we have ever experienced. But Joe was definitely friendly sales guy and got the deal done

Don't buy a car from here. Once they have made a sale good luck trying to recieve any kind of service.Only having my used car for 2 months brought it in for service. First they couldn't find any of my warranty information in their system. I had to go to the sales place to get another copy and when they gave it to me they acted like they were doing me a favor. After 3 hrs of waiting around they informed me they don't have the right tools to fix any of the problems that I have. They also did not compete the oil change I requested. When I complained all I was told was to call an 800 number to schedule another appointment somewhere else. They do not care about you only the money. Avoid this place at all cost

I took my vehicle to be serviced. After I was told I'd be given call with the diagnosis, I wasn't offered place to sit and wait neither was I informed on the shuttle services. I understand it was top of the morning but I am a customer. With the expectation of great customer service!

Drew was extremely helpful. Very knowledgeable. Although i did not buy from him it had absolutely nothing to do with him. Would recommend him to anyone

Great People, great service. My truck was delivered with a broken key fob and a dent in the tailgate that will not be covered. That's my fault for buying a truck in Savannah that was at the Pooler store. Just make sure you check over your vehicle really well before you sign and your experience will be even better than mine! I love my new truck! Thank you, Dan Vaden Savannah!

Meredith at Dan Vaden Cadillac is the Sales Person. She is super nice and super friendly. Kudos to Meredith she is a Rock Star.

Sammie did an excellent job getting me into the truck I wanted. Her professionalism and knowledge of the process is what made the experience run so smoothly. I will be back to see Sammie for all of my car needs in the future.

This place is a SCAM!! Was told I needed over $800 in repairs and my warranty would not cover. I researched it and discovered my issue was covered under Powertain Warrently. I then received a call stating I only had limited warranty (which is not true). They had another associate call me back trying to sell me an additional warranty policy. After arguing with them for two hours and going back and forth, they knew I had researched and knew what I was talking about. They said they made a mistake and everything is covered 100%. MILITARY STAY WAY! SCAM ARTIST! Do your research and make sure your under warranty before getting any work done. They are out to get your money!!

Dan Vaden is the most disrespectful, selfish, money hungry man I have ever encountered in my life. Not only does he make anyone who works under him feel completely worthless, he s a self centered business man who purposely pushes small businesses to the curb knowing he s affecting so many small families lives without a single care in the world. Such a disgrace. Would never give this man or any of his affiliations another penny.

It was outstanding customer service and atmosphere was really relaxing

I always have a great experience with the service department at Dan Vaden. Bob Register is my go to guy there. Highly recommend taking your vehicle there for any service needed.

Very nice and friendly staff, always greet you soon as you come in contact with someone. My service was very fast as well, didn t have to wait long.

Friendly enough, but the inside of their building smells like stale cigarette smoke. They must have a significant amount of smokers working there, for no one to notice.

Scuba Steve did an excellent job getting us into our new 2500 HD Z71. Be sure to ask for him.

I googled most of the questions I had about the new vehicle I was purchasing. I'm still learning new things that my vehicle has! I love my Equinox! I'm lucky though that i can dig in and figure things out on my own!

Vaden Chevrolet of Savannah continues to exceed my expectations. The staff is the epitome of what a service department should be.

Perfect service from the sales team, If your in the market for a new vehicle this is the place to go.

Aaron and Josh were very knowledgable and extremely helpful, with not only picking the car but finding a price that fit my budget.

I had been having problems with my old car for several months and my husband kept insisting that it was time to buy a new car. I was adamant that I didn't want to. Really just didn't want to go through all that pressure just to end up with something I would be unhappy with.
While my husband was shopping around for himself he came to your dealership and mentioned that I needed another car. Unbeknownst to me, he looked a few cars, found one he thought I would like and told me about it late Friday night. Then next thing I know he was waking me up Saturday morning telling me to get dressed so we can pick up the car. He can be quite impulsive at times, so I just went along with him. All the while knowing I would end up wasting my time, not liking any car available to me, and I still needed my car fixed. But I was very surprised when I got there. My husband had already spoken to Tem and told him I had to work later that afternoon. Everything was pretty ready when we got there. I took a test drive in the Impala I liked best. And by the time we got back, Tem was ready for us with the numbers. Not only did he explain and show me all the features, I didn't feel pressured or rushed at all. While I know it's his business to sell cars, it really didn't feel like it. More like being at a family BBQ. Everyone there was just very friendly and respectful. And while I didn't initially want to spend the amount I did, for the peace of mind I have now, it was definitely worth it. And my payments are still within my budget even without having to trade my vehicle or put any money down. I have a new, more safe and reliable vehicle with awesome features. I did not think it would be close to being possible. I'm absolutely loving my car and have told everyone I know about my experience here. Tem has been AWESOME throughout this whole process. He's a great guy and kind of wish I could trade some people I deal with regularly for him. It's like we received all the friendliness and one on one assistance you would expect to get from a small family run car lot while still getting all the benefits from dealing with a big dealership.
Thank you to everyone at Dan Vaden Chevrolet.

I called at the last minute for an oil change in the afternoon, and the lady who answered the service phone had me in 45 minutes later. The service took only about an hour from start to finish and I was on my way again.
very pleased - everyone I met at the facility was nice and informative as well.

We were very pleased with the service at Vaden Chevrolet. Kean and Alex did a great job finding the perfect SUV for our family, and showed us that we actually could afford to buy new, a first for our family. Carlos was great, helping to seal the deal with a great service package and Jonathon made the financing portion as smooth as possible. Thanks guys, for a great new car buying experience!

I always have my car serviced at the dealer, and the customer service reps in the service department here always make me feel that my business is highly valued and that I am in good hands at Dan Vaden Chevrolet. On one rare occasion when a problem arose, management went above and beyond. Thanks to a great team that takes customer service seriously; this element alone will always win my business.

Went in as part of my job with my service dog. Service advisor made rude comments about it. Not only violated federal law in regards to treatment of a service animal but was deeply rude.i have bought 7 cars in 10 year from the vaden company and never expected this kind of treatment. 2 brand new in the last year aline.... will never do business with them again

We purchased a vehicle from this dealership a few weeks ago. All of the staff were friendly. We had the pleasure of having Harlan as a salesman. He was very professional and provide great customer service. He listened to our wants and needs and found us the perfect vehicle. I highly recommend this dealership to anyone that is looking to purchasing a vehicle. Keep up the great work staff!

Very nice people but will give you the run around for weeks. Bought a new Tahoe almost 2 months ago and it was missing the second key and fob. We were told several times it was ordered and they would FedEx it to us since we live out of state. Still no key and they still can't tell us why or what did or did not happen. Want be trading up with them when the time comes.

Wonderful experience with Dan Vaden Chevrolet and all employees I worked with. This is our second purchase and if we need another vehicle, I'm sure we'll be back! Thank you, Jonathan Rounds for your hard work!

I want to thank Dan Vaden Chevrolet in Savannah for their kind and friendly atmosphere ! I would recommend their service department to all ! It s like this Service with a smile ! You just can t go wrong there !!!!

Ashley was my advisor and she was very very nice. They forgot to do my oil change Ashley May show that they got Ashley made sure that they got to me ASAP when i returned back the follow week.. but also always have a great experience when I come

Due to the virus I can sit comfortably in the room for children and talk on the phone or listen to my tablet and not bother others. Still see TV. And yes of course everyone is sweet. I missed miss K. She was not feeling well now am going to have to stop by just to check on her.

Mr Tem did me right and I love my car hrs the man to go to and knows how to fit your likes to a "T" thanks Tem.

Jon was great! He took good care of my vehicle and made sure I was ready to go is good time!A+ service!

I wanna thank the team at Vaden Chevrolet. The manager Scott really worked his ass off to get me riding in my dream car. Every little detail on the car and more. I was really shocked when he said he got me approved with the money I had to put down and my monthly at where I wanted them. If there was 10 stars for this review I d give it. Talk to Scott he ll get you done even with bad credit

I took my car in for a leak and they left my car out in the rain they had my car 2 week and did not touch it and everytime I call I got the run around they can never get my business anymore you all really don't need a star u need a sad face

Customer service one of the finest in Savannah Georgia

Great customer service sales and service departments. Not good that my Best salesman, Russell Howe, no longer here. Wait time for service usually no longer than 1 hour. Michelle in service department is excellent to work with!!

Fantastic service for over 7 years, their service staff is phenomenal. And, Certified Mechanic went above and beyond!

I set up an appointment to see a car and when I got there the car wasn't there. The car was in the Brunswick location. I told them in advance the exact car that was being advertised on their website. They just didn't take the time to find out where the car was. The sales staff told me that the car would be ready for me to see on the appointed time. It wasn't.

Donald Bulloch was awesome ! We told him exactly what we wanted and he got it. We got a 2018 Traverse with the best deal. If I know of someone in need of a car and deal I will refer them to him and Torri in service !

I started receiving calls from dealerships bout trading in my car. Something that never crossed my mind.i got call from Nicole Dunbar bout all their lenders&programs.i drove an hour&30 mins for manager to tell me the truth negative equity in my car.i got paperwork&said thank u&left.my credit isn't great..oh that's ok come on in we got lenders&etc..very misleading by her..please speak with a manager..he told me honestly keep my car&try year later..which I'm not..ill pay off my car&keep away from this humiliation&..good luck to everybody else& god bless you.

It was perfect they waited on my hand and foot literally bob wouldn t let me leave until everything was fixed

Poor customer service a lady walked up to me and told me I had to walk up to one of the service Tech to be greeted I thought you were supposed to be greeted when you walking in a place of business they act like I was invisible went I when in there to get my truck serviced for a wheel alignment went i when back to pick up my truck today I was invisible again no one greeted me not even the man Who helped me they say my truck was completed and I was good to go soon as I took my car on Abercorn Road going 20 miles per hour I took my hands off the wheels to check my wheel alignment my truck immediately pull to the left i took my truck back to the dealership i told the young guy what was going on he was very nice and polite he was a service tech he got in my truck I got in with him he took it on Abercorn Road and it started pulling again i brought my truck back to the dealership to get it check out again sit for an hour and a half no one ever offered me nothing to drink or anything and when he said it was completed me and the tech got to my truck same thing happen again even worse I'm sorry tgat I even brought my truck back there now my truck is worse than what it came in I live in a whole nother State and I was on my way home tomorrow and can't take my truck home I need to get a rental car more unnecessary money I have to spend this dealership have poor service plus poor customer service I would never recommend nobody here

Price match on tires.. I found a cheaper price at Walmart.The sale person call me and said . The Manger said they can't give me the tires for that price. I have to pay the regular price. First thing I said was , that I don't want the 2 tires. My wife was sitting at the table with me eating at a restaurant..She said that's not right they said they price match. So we left the restaurant to go get my truck. On the way back my wife pulled up Vaden website.. We Price Match guaranteed .. When we arrive at Dan Vaden Chevrolet.. I walked inside and ask to talk to a Manager. 25 minutes later, he said give me the tires for the cheapest price..So I said think you , and call me when my truck is ready...One hour later , the sale person call me and said it will be tomorrow after 2:00 pm before they can get the tires from their Warehouse.. Went to pick up my truck . I talked to another sale person .. I told him I cannot come back tomorrow . I have to work tomorrow, but order the tires so I can come back. On my next day off.. He said you will have to pay for them up front. I said no problem .My Lunch . My Day is going to waste.. Need to do Better..

I went to the Savannah location to have cover replace on my 2018 Silverado, Ashley handle my need very very well she explained everything to me it was order she Ashley personality call me to schedule the repairs. I was completely happy she Ashley was very good a I am very happy I would recommend her service very much . Thank you Ashley for the service you stay

Dan Vaden Chevrolet was not my first stop in this process. I had gone to another dealer but felt that the sales person was trying to push into a car on the lot rather than what I wanted. From the moment I arrived at Dan Vaden, salesperson Brent Kean took great care to listen to what I was seeking -- even amid my frustration & grief following the total loss of my Pontiac (Savannah drivers!!!). Brent had an easy going approach that was filled with respect for my wishes. He found a car that was a perfect match at one of the other Vaden dealerships and had it on the Savannah lot within 36 hours. I cannot speak strongly or highly enough on what a great job Brent did. He has followed up with me regularly, but not been annoying. For a guy new to car sales, he is a keeper!

As someone who benefits from Preferred Pricing, many a salesman have been less than helpful when learning that fact. Perhaps their commission isn't worth the effort ... I don't know. But EVERYONE I dealt with at Dan Vaden Chevrolet in Savannah acted like I was the single most important person ever. This was obvious in the culture of the dealership -- you see it at everywhere.

I'm new to the Savannah area, and Vaden has made me a forever customer. I will speak openly and loudly about the great service received. Thank you so very much for making an emergency purchase so pleasant!

Great Deals! Great Customer Service! Helped me purchase my first car! Staff is AMAZING!!!!!

Tray at Vaden Chevy is the only person I will purchase a car from. Top notch service and he is really head and shoulders above most sales rep. The finance team is also great and really works to get you the best deal

I looked online to about test driving a vehicle Thursday morning. I received an email stated someone will be calling to set-up the test drive. Test drove a few vehicle's and that night I drove off the lot with Chev Cruze. Everyone was very accommodating and informative. Tom Reeder was amazing he is the top-of-the-line salesmen!!

I m never one to write a review so this tells you how garbage the service is at Vaden Savannah. I have had not one but two vehicles serviced here and EVERY time they make it painful. They are the slowest and most rude people I ve ever delt with and I m in the sales business. I made the mistake of purchasing a car from here. When purchased they doctored up the paperwork to say they gave it a full inspection. Four days later both rear tires blew out on 95 during rush hour because the car NEVER was aligned. They wouldn t pay for the new tires until my husband threatened to inform the Better Business Bureau. Recently when my Cadillac was in a collision.... the prompt and helpful collision center had no choice but to bring it to Vaden for the airbags/seatbelt to be replaced. You would think since I purchased the vehicle here they would put care into the service. Yet instead my car has been in their shop sitting for a month now and they can never give an answer to my collision repair man as to why they are being lazy. Still without a carand my collision company is as furious as I am. Under NO circumstances should you bring a car of any sort here. I ve never felt so passionate about how much a business screws over their customers and doesn t care about the results. Sadly the results of their carelessness can result in someone getting seriously hurt. STAY AWAY!! Please.

Excellent and efficient work -- I highly recommend.

My 2014 Cadillac CTS VS has a rough idle, i.e., misfire at startup. The misfire causes the vehicle to jerk when backing out of my garage. Cadillac Bulletin PIP419E states this is a normal condition. Rough idle remains at ambient temperature. If this condition was present in the beginning I would not have bought the vehicle. I would like to have a meeting with the District Manager, After Sales. Vaden is OUTSTANDING Cadillac is NOT!

Slowest service of any dealership I have ever encountered. Had to replace my battery, took them from one morning to the next. Made an appointment for oil change, added wiper blades and tire rotation, and still waiting after an hour and a half...being told that's how long it takes...like I've never had these services done before, and tried to sell me on more service. Never bringing my vehicle back.

My salesman Aaron was very patient and did everything in his power to make sure that I left with exactly what I wanted. He was very patient with me and very polite.

Honestly one of the worst service experience. Made an appointment ahead of time to get my work pickup looked at and they had it all day to never do a thing to it.

The whole procedure went smooth. Everything was done in a timely manner.

The worst car buying experience I have ever been a part of, I arrived to look at a truck that was marked as still available on the online inventory and was even called to setup a time to look at this vehicle. Upon arriving the vehicle was sold, I took interest into a brand new vehicle on the lot. Which I eventually committed to buying, spent about 5 hours in a salesman office while we debated back and forth on vehicles/pricing. Once I finally pulled the gun I signed all of my financing paperwork on a vehicle then told it would be ready after all of the paperwork, sat in the office for another hour just to be told that the mechanic had the lug nut key locked away so I left empty handed and was told to come back first thing in the morning. I arrived in the afternoon and was knocked blind sided with news that the vehicle I SIGNED/BOUGHT had aftermarket suspension on it so the salesman asked for $1500 more dollars on the spot or else I had to cancel my sale and buy another vehicle. I refused to pay and decided on another vehicle, spent another hour or two while they prepared the paperwork and was on my way. Fast forward a month later, I decided I wanted to cancel my Ally VSC sold by the dealership. I called Ally and was told I had to get it signed from a rep from Dan Vaden, arrived in person and gave it to a manager to be told it will be signed then faxed over to Ally. Two weeks later I call Ally to check up on it and received news that nothing was ever faxed, I tried called Dan Vaden on multiple occasions on the matter but every-time I was transferred to someone who would help me I ended up with the same excuse that I would have to leave a voicemail because they were unable to get a hold of a manager or he/she was out of the office. On my SECOND attempt on getting this VSC cancelled I decided to pay another in-person visit to the dealership to cancel it, got everything signed and was promised it would be faxed to Ally that very day. Today I call Ally to check up on the cancellation, what do you know? It's still active and Ally hasn't received ANYTHING regarding to a cancellation from Dan Vaden, I called up there and was forwarded to a manager who seems to be never in his office. Left a voice mail. Seriously? I have been trying to get this cancellation processed for over a month now and already passed the 60-day limit on getting a full refund for it, now I am losing money on this VSC because Dan Vaden's giving me the round about on doing something as simple as faxing a cancellation. Thanks a lot! 30+ days later and I am still trying to get this done, what a joke. If it takes this long to get something as simple as this done I would hate to know how long it would take to have a serious issue taken care of.

This review will be edited and updated according to the end result of this headache.

So this morning I was supposed to be dropping off my car and going straight to an appointment and I told them that and was told that was not an issue at all, that I would be able to leave straight away, come to find out they couldn't let me leave because they didn't have a way for me to get around like I was promised, now I'm stuck sitting around waiting all day for an opening because they made me miss my appointment elsewhere, the worst part is that they were just fine with the fact that they were making me miss my other appointments. If I could give them less than one star I would after how they treated me today

The best Chevrolet dealer in savannah Ga. Ni one can beat there price.

I had a factory recall on the keys for my Chevy and when I arrived to the service department, they explained to me that all they had to do was glue some more plastic around the key. They said it would take at most an hour to finish and set the glue so we decided to wait in the waiting room. It took three hours.
Thank god I had nothing to do except have them waste my day away over nothing and then not give me an explanation why it took so long. And halfway through my wait, one of the managers offered to sell me an extended warranty. Seriously? I'd rather drive a half hour away then deal with Vaden's terrible service again. Do yourself a favor and go anywhere else.

When I contacted the dealership about our problem with the car they didn't hesitate to help us. They explained what they were looking to do and they put us in a 2018 loaner for 2 weeks while they worked on the car. We did not have to pay for the repairs because of a special program that General Motors had in place for this particular problem. We were not aware of that program. Before completing the job, they contacted us to make recommendations for additional repairs. They detailed our car before returning it to us.

Love this place, the staff and especially Kean Williams.

Very satisfied with service staff and management always taken care of highly recommend

Fast quick and easy, everyone in there were really nice. I'm definitely coming back again!!

Took our 1500 express van in to get the fuel pump replaced. Took 3 days. Cost me 1100 dollars. Things in my organized van was dumped out. Which make me question the quality of work. In addition to my earlier complaints. My driver side window is broke. How on God green earth . Does a fuel pump repair. Involve a driver side window replacement. I would not suggest this dealership for any repairs.

I'm not satisfied with the service department at this location, I'm going to try the Pooler location next time. This is the second time I come to this location in Savannah and I feel like a waste of my time. The first time I took my new 2020 truck there and they could not work on the issue with the truck and they made me make an appointment and I was told that I was going to get a rental so I can use for the inconvenience, on this second time, not only could they not fix the problem with my new vehicle but I had to wait all day in the car dealer waiting room from 9:00am until almost 5:30pm, lose a day from work to be told that I had to reschedule for another day because they could not fix it at this time and they needed more time.

Great help. I showed up at closing time unaware of the time and they stayed until midnight to put me in the truck I wanted. Great team

They treat me like family and take care of all my car needs. Love VADEN

I think they care about their work-and they care about making their customers satisfied

To be honest, it was a lot better than I had expected. I started with Bill James on line and he reached out just enough times to keep me interested in what I was looking for and even a few outside my parameters than what we were looking for. We went back and forth for a few weeks until he found something we thought was worth going in. (this is the part my wife hates). But sitting with Bill and talking with him in person made you feel he was on your side from the start, no pressure, answered any questions we had, did not try to sell us the vehicle, he let it sell itself. It really was a great experience, wife even made that comment when we got home, we are happy with what we paid, we only hope the service department is as great as the front. Fingers crossed. Thank you Bill, we will be recommending you in the future!

Mr Lemount Johnson is one most professional yet family oriented salesman I've ever met! The entire staff very friendly,helpful and treats customers with dignity and respect! Mr Johnson made us feel like family and because of him I purchased my 2017 Tahoe and because of this staff also I will highly recommend Dan Vaden Savannah!!!

This is the second time I ve tried to use the service department at this dealership. Both times they seem to overbook their appointments. I waited almost 40 minutes to check in for my scheduled appointment. This time I actually walked out. After making an appointment a week ago, they tell me it will probably be 6-7 hours. This makes the vehicle not ready before they close and I would have to probably wait until Monday to get my vehicle back since they are closed on Sunday. They don t do loaner vehicles. I have been using Chevrolet for years in many states. This is by far the worse experience I ve ever had. Worst of all they don t seem to care.