D-Patrick Ford Reviews

I give d Patrick Ford two thumbs up for excellent service on my Ford escape

Was done in a timely manner. Everyone was great!!!!

This was my first time buying a vehicle. I was really lost, I went online and found what I was looking for. Every one was very helpful, especially my salesman. I enjoyed talking with him while waiting on paper work to go through. Their website is very helpful also, if you don't want to go to the actual lot and browse, you can just browse online.

Met a nice young man named Collyn Claywell who worked with us to sell us the vehicle we wanted.

Very pleasant experience and helping us to choice a lease over purchase was the best way to go, so thanks.
P.S.
only 4 stars because I still have payments

I love the way they treat you here not pushy they show you the welcoming always I was s expressway dodge girl but Ed is a lair the man is a fake

I had a great experience purchasing my 2013 Ford Fusion SE from D-Patrick Downtown! My salesperson Kerry Draper did an excellent job finding the car I wanted and getting me a test drive, he was also patient with my husband and I as we thought about the offer over the weekend and came back Monday to purchase. My father recommended Kerry to me since he bought his 2013 Boss Mustang from him in August. This is my second Ford and I really love this car! I highly recommend!

They treat you like family. They are willing to give you a ride to work and come and pick you up if the car has to be left for long periods. Great people!

Salesperson Kevin Woolsey...is knowledgeable and helpful.

Many problems with this dealer, I ordered a new 2019 f450, kept getting delayed, 3 months delayed after the original expected date I found something close cause my business could not wait any longer, I was never given the remote trailer camera that came with the 360 trailer package, camera cost me another $450, so I paid twice for it, Ford sent me a survey and I left and honest survey, only to have my salesman Corey V call me and tell me he was disappointed in my survey and basically chewed me out after I just spent $87000 on a truck, nothing was done to right this wrong either. Trucks been problematic, been to the shop 4 times for various problems in the 6 months I've owned it, I do not recommend a super duty or this dealer period. Bought at boonville location.

We had a fantastic experience. Sales and Finance people were great.

Just purchased my 3rd straight every day ride from Dpat. I always have a good experience, considering buying a new vehicle can be stressful. Kevin W was excellent, patient and pretty much delivered everything I wanted. I'm a Ford fan and D Patrick comes through again. Thanks Kevin W.

Had a great experience, as usual. Quick to get in and short time to get back home. Customer service is A++.

It was wonderful working with our sales person Kevin! We drove up from Atlanta to purchase from him. Everything about this car purchase was painless and pleasant. We LOVE our new 2014 Ford Fusion. If you are in the market for a new car go see Kevin Overley at D-Patrick Ford where you will be well taken care of!

D-Patrick was amazing to work with. You can tell they value their customers. The most up-front of any car dealership I have been to. If you are looking for a vehicle, go to D-Patrick and ask for Dave Pearce. He was very personable and caring, looking for what I wanted in a vehicle, not trying to just push something from the dealership. D-Patrick has earned my business lifelong for making the car buying process effortless.

Nice staff but cannot fix an issue with vehicle so not too happy about that considering it's an 18 model with 40k miles and issue is due to the make of the truck and the mustang's of the same yr

Lisa Smith has been my go to customer service rep. for many years. I always enjoy her assistance. She truly has the customer in mind and has my total confidence.

Buyer beware, always check connecting parts before leaving. My bumper popped loose after a couple days of buying a 2017 Mustang. Their solution is to glue it. But was told there are no guarantees on that either. That is all they are offering after buying 4 cars in the last 2-3 years from them.

Edit...I should mention this is common on that year mustang. Which also makes it unsafe in case if impact. So I now am taking it elsewhere to fix it properly where they will apply the tabs that fell off. Not real happy right now.

Got an amazing deal on my dream car 2016 mustang gt! I have always had very good luck at Dpatrick and this deal was no different. Still in shock. Thank you to Fay who spent almost the entire day with me.

Had a great experience buying my 2014 Ford Mustang GT. The facility was great and very welcoming. My salesman Mitch Johnson was wonderful to work with and I would recommend him for anyone looking to buy a brand new or used vehicle. Thanks again D-Patrick Ford Lincoln!

I bought my Ford Edge from Collyn Claywell. The dude is a tremendous sales person. He was honest and up front about every part of the buying process. He's very friendly, laid back and also a VETERAN. The sales manager Jace helped hooked us up with the deal we got. All around, the whole dealership and everyone inside of it made it an incredible experience. I highly recommend letting them be your dealer. I'll be back, no question -Shaun Gruner

I bought a F150 here from Kevin Woolsey. He is the best car salesman I have ever worked with. Not pushy. Knows almost everything about the truck and the differences between the truck I was looking at and the previous years. And he really worked to get me a good deal. I visited a couple other Ford dealerships and found that I knew more about their trucks than they did. Not so with Kevin he is on top of his game.
I was so impressed, in fact, that I had my dad come from 3 hours away to buy his truck from Kevin at D-Patrick Ford too.

Service was done quickly and professionally, as usual.

Made me verify my appointment 3 times ; phone, text, and email.
They were very concerned that I show up on time. They were not concerned that the vehicle I was making the appointment for was already sold. I took a half day off work and drove an hour for a truck that did not exist. I got a shoulder shrug...

Hands down, the mostly enjoyable car buying experience. Thanks Henry and Kevin.

I worked with Kyle Claspell from long distance regarding information on a particular vehicle at D-Patrick as I do not live close to Evansville. He was exceptionally responsive, informative, and honest. Kyle worked beyond the normal business hours to obtain the information I requested. I highly recommend reaching out to Kyle when searching for your next vehicle.

great staff, clean and safe environment. I've never had a bad experience
over the last 25 years.

Cody and team are true professionals. Great service and communication.

Lies, Lies and more lies. Offered me $1000 on my car that books for $4000. Told me the price was negotiable, then later said it wasn't. The new wheels and tires on my car are worth more than $1000. Trying to get people's cars for free.

Bobbi, Our sales representative was very helpful when we were trying to decide between several different models. She knew the features of each of the vehicles we drove. We would highly recommend Bobbi and the D Patrick staff. I would also like to give a shout out to the service department. We were having problems with the fob on the vehicle we traded in. They stayed past their closing time so we could come in and pickup and new fob and get it programed. Thank You, Mark and Lori Corn

The sales person henry hayden went out of his way to help me anyway he could. Thanks

Good buying experience. Large inventory and knowledgeable sales associates.

After purchasing a rather expensive car from Kenny Kent Toyota and having problems with it right from the start, Kenny Kent blew us off. We took the car to D-Patrick to be fixed and these are amazing people! We believe the previous owner got rid of the car with 26,000 miles on it because of a parasitic drain on the battery which made it die every few days. These Ford technicians figured it out when others tried and failed! We are so grateful to Brent and his team. You guys are awesome! We were pretty worried after Kenny Kent ignored us, brushed us off, and thought we would be stuck with a really expensive problem. These technicians have just made our day! We are so grateful! Thank you so much!

They had the car I was looking for, called the sales lady and told her I was interested and she said as long as I was approved for a loan they would hold the car and I could sign the paperwork the next day. I am three hours away so we wanted to secure financing before leaving. We applied and heard nothing back all day even though we called three times we never got a callback. Called the finance manager the next morning and he gives us line of BS about the age of the car but we were approved and tried to sell us another car. Come to find out they sold the car to someone else after they said they would hold it for us. Pretty shady dealership as a credit check put a hard pull on out credit report for nothing. We will make sure to let everyone know how they treat potential customers.

Always polite and helpful in regards to fixing and tuning up my vehicle!

Love the truck! The purchasing process from start to finish was easy and fast. The salesman Brian Diehl, was very knowledgeable and polite. I will recommend him and D-Patrick Ford to anyone I know that's in the market for a vehicle. Thanks for providing such a top notch experience.

Heather and Brian both did an amazing job helping us get the car we wanted! They did what they could and met our request! Thanks so much to both of you! Love my car!

I bought a truck here for the first time. I typically buy all my vehicles from Expressway; however, I was fed up with the way they do their internet pricing, which to me is a dishonest scam! I went into D-Patrick and bought a truck with in an hour, simple and upfront process. No gimmicks just a good deal!

Cory handled everything to my satisfaction and then some. Very personable and friendly smile. Made me feel like a valued customer.

Dpatrick always does a great job. Brandon was very helpful and gave me detailed options on the issues at hand. However, I am very disappointed in Ford Motor company. Issue with my truck was with the lug nuts. Was going to cost nearly $300 for new lug nuts. This is a Ford problem and they know it. I called Ford and said there nothing they could do. Very disappointed. Not like I asked for a new engine. As much as I like Dpatrick and my Ford F150, I will look at getting a Toyota next truck purchase.

Expensive. But I got to sayTruck runs so much better. Thanks!

Fay was very friendly and helpful. The Lincoln has many features and she explained many of them well. There was no way to explain all of them, so she told me several times that if I had any questions, to call her. Since I am a senior citizen, perhaps if she would have spoken a little slower, I would have absorbed everything better. However, I was able to drive my car home with confidence with her instructions. I would recommend her as a sales lady for a Lincoln. She knows all about them!
I would prefer that this review not be posted publicly on the web under Tom Scheitlin OR Ann Scheitlin!!

They had exactly what I wanted in a used truck...went the extra mile...Tom Cruise took care of me.

I just left after a guy there told me its gonna be 800 dollars to change my oil!! I'm not sure what kind of oil he had but he can keep it .....

as usual,they are extremely professional and friendly.

Kevin Overley did a great job he was knowledgeable about the vehicles and answered all questions I had. He was very patient with me through the process and worked with me towards a fair deal.

Henry sold us the perfect car! There needs to be a Henry at all dealerships!

Very SATISFIED.! We love our new Taurus and appreciate the professional assistance. Mr. Woolsey's indepth knowledge of the vehicle was extremely helpful during the delivery.

Thanks so much for making our purchase such a pleasant experience!

Sincerely,
Tom and Judy Brocksmith

We took our Ford truck in for a recall and the person that set up the appointment didn't put all the info in so had to reiterate it again. However Brent took care of the problem gave me a loaner and kept me informed. Very professional.

What more to say.
Service excellent (Brent many thanks).
Travis was the mechanic and all sorted out.
Thanks to both

Staff was friendly alot of paperwork Brandon was exceptional really help spent more than expect but in the end am very happy I went to d Patrick ford

Fay was excellent and Jace also. Everything went well from online to personal and Fay was straight from start to finish which made it even better.Thanks

Excellent knowledge of the products, and very patient and answered all questions (that we could think of!) . Couldn't ask for a better experience

David Pearce and Team provided a 5 star +++ experience. Couldnt ask for better service, knowledge and hospitality!

Giving a one star because 0 is not an option..... Only way to get a good vehicle from D Patrick is the buy one brand new off the truck as it rolls in

Fast, friendly service. Had me in and out in less than 45 minutes. Will for sure be bringing my business back to them.

The salesman Brent broke everything down the cost of everything was very helpful

Fay is absolutely the best. She gets my endorsement!

Have bought a couple vehicles from D Patrick. Never have been disappointed, they will accommodate you any way possible.

Extremely helpful, friendly staff with actual knowledge of products. They were able to identify the problem within a day and my car was returned to me two days after, tremendous service.

Everything went fine! Brent was very helpful and made sure I knew what was going on, plus it was a very timely service appointment! Thanks for keeping me on time!

Fast and friendly service at a good price. Great experience.

as always your service/parts dept go above and beyond to help-which is why for the past 10 years we only use D patrick for our needs. we like that u keep complete records of all service .good deals on oil changes with your coupons. Cheryl has her old town car which she would not trust with any other shop. paul and cheryl

The infamous low tire pressure indicator came on, before work. Taking my car into the dealer service, found I had picked up a nail, causing the slow leak. Everything was taken care of quickly and because of FordPass it didn't cost me anything for the repair. I was more than pleased. Thanks again for the great service.

Good service and excellent help especially from Lisa.

The service reception person would not document am intermittent urn signal problem on our 2017 Flex after we demonstrated the problem. We had already spent over 3 hours there getting another problem fixed and said the technician could not duplicate the intermittent issue. We went out and demonstrated the problem yet still would not document the problem so we would no have the same problem on a return visit. He also argued with me about how the turn signals work on this car.

I went to this dealership to buy my first car, Nathan was really helpful and nice throughout the whole process. When I went in to sign the paperwork and go through the insurance packages the person was rude to me and made me feel dumb for not purchasing any extended warranty packages. I bought a 2016 with 33,000 miles, so I did not expect there to be any problems right away or a need to increase my payments for the extended warranty. 3 days after I purchased the car the air stopped blowing out of the face vents. At first I thought the air was maybe just sticky from not being used in a while. A week - two weeks later it happened more often now. I would restart the car and sometimes it would work, sometimes it wouldn't. I scheduled an appointment for them to run some test and tell me what was going on. It's hard to believe that this problem just started 3 days after buying the car. I waited at the dealership while they ran some test. The guy in the service department was very nice and great at explaining what was happening. He told me that it would be $1,500+ to fix this issue. When I told him I just bought the car from this dealership 2 weeks ago, he had no idea that I bought it there. He told me he thought it would be covered under the 30 day warranty and he would check and call me back that day. I drove my car home that day with a receipt in hand explaining what they did and that I did not owe them any money. I waited and heard nothing that day. Another day went by and I still had not heard from anyone. I reached out to Nathan and he told me he would go talk to the service department and they should call me in about 45 minutes. The rest of the day went by and still no response. Now 2 days later I get a call from Casey telling me that he has my keys and he needs a decision if I am going through and paying $1,500 to get it fixed and that I also owe him $150 for a diagnostic fee. I had my car at home for 2 days now, and I left with a receipt saying that I owed them nothing. He was rude and just kept telling me that he had my keys at the dealership and I owed him $150. I told him that I have my car, I was never told about the $150 fee and I just called wanting to know if the warranty was covering this issue. He informed me that the warranty was not covering it and if I remember, he offered me extended warranty packages and I declined so this issue is now on me. While he is continuing to tell me that I owe $150. I told him I am not paying that and I can send him the receipt that his dealership sent me home with showing $0. They were not willing to help me in the slightest bit with a car that I just bought 2 weeks ago from their dealership. I had very poor customer service through this process. I trusted D-Patrick with buying my first car from them. And now I am stuck with this $1,500+ maintenance issue that they are not willing to help out with at all. I am very disappointed in the way I have been treated by the sales manager from this dealership. I will be taking my car somewhere else for maintenance and will not consider buying a car from this dealership again.

We bought a 2007 Ford Mustang. It only had 77000 miles. Spotless inside and out. My son was ecstatic!

Excellent service completed quickly and without having to wait for parts etc.

The sales team was great to work with. Our salesman worked with us to find the color and
Package my wife wanted on her new 2020 Ford Ranger, they had the truck on the lid and ready to go on just a couple days. Thanks Ben

We have been looking for a bigger vehicle for my wife. We had been shopping for a couple of weeks. Let me tell you the experiences that we had at other dealerships was beyond (in one case) despicable. Never had I been lied to and tried to be swindled as much as I did during the two weeks. I found the van on your website and I thought it was a pretty good deal. But I also realized that it was just another scheme to get you in the door. So I was at work and told her to go check it out and let me know. She was extremely happy with the van, got just about what we wanted on trade in. Sales and finance were extremely nice to her and as she told me she had an exceptional experience shopping there. I had to go in there a couple of days later and signed some papers. I too was met with a friendly staff and was asked several times how she liked the car. I told them that she was extremely happy with the car and experience. Trust me, we ll be back. Keep up the good work. Keep treating your customers with the caring attitude that you shown us. It was our extreme pleasure to deal with you.
When I rate someone or business, I never give a 5 star rating. Reason being is there is always room for improvement somewhere.
Good luck and keep up the good work

Gerald & Jeanie Houseknecht
2019 Dodge Grand Caravan.

A very relaxed environment. Not your typical pushy car salesman attitude. Andrew in Sales was great!

Service was done on time. Full explanation of what they found and didn't find.

Had a Great Experience, I WILL recommend Dave Pearce to all my clients and Friends!!!

My experience at D-Patrick was above and beyond. Fay spent a lot of time with me to make sure my purchase was exactly what I wanted. Her follow up is what every customer wants- a genuine interest in satisfaction with the purchase.

Do not purchase your car from this place without seeing the car. We purchased our car from out of state. Were told by dealer there was no body damage. When the car was delivered to our home there was a dent on front end of the car. I feel this happened on their lot since the car has alerts when it gets too close to objects. We immediately called dealer and they weren t willing to resolve issue. Also reached out to general manager and he never returned call. Buyer beware. Once it s off their lot they won t help you.

Went in because one of our seats in our expedition was not pulling up right did a good job as far as I know and it was courteous they drove her back home and came and picked her up service work good about 3 hours worth of work on it reasonable priced thanks

Had a great experience that totally made up for the last one. Got my brake pads replaced free of charge! D Patrick was wonderful about working with me to provide me with this service. They took my complaints about the last visit seriously and made up for it big time. They also surprised me by sanding down my rotors and making them good as new. It took some time, but they were able to get it done in one day and I was back on the road that evening, no money spent. Thank you D Pat!