D-Patrick Ford Reviews

Great customer service as always. Derek Jackson is one of the best.

I had the check engine light come on yesterday, and dropped the truck off without an appointment. They had the diagnosed and fixed by lunch time. Couldn't ask for better customer service. Awesome job, guys!!!

Service fairly quick. It was a pleasant experience with free popcorn, water, lemonade, movies, and special massage chair if you choose to use. Quite different than other service centers.

Henry, you did a great job with our purchase. You answered our questions and were honest when you did not know, but willing to get the answer. Discovering the driver mat was missing, after we purchased the Lincoln was a shock, your willingness to get one for us is truly appreciated. Being a former jewelry salesman I know the value of good customer service, you certainly met the challenge. Thanks for the floor mat and sending the atlas I forgot in the Cadillac. It was worth the 2 hour drive to do business with you (and Dustin).

No doubt it was great service! As far as promptness, time efficiency, and how you treated my vehicle, thank you. No complaints!

The only thing negative to possibly say is it was like a assembly line with not much personableness and a little secretiveness to operation.

If you are looking for a new vehicle, go see Tom Cruise

D Patrick was awesome! I have never experience quality service like I did at D Patrick Ford. I will definitely will be back in the future for my next purchase.

Great team at DPatrick. everyone is very knowledgeable and helpful. Casey, Lisa and Ruben are the best!

The whole staff was very friendly with positive attitudes.

Everything was as stated, we enjoyed our experience to the fullest. Vehicle was ready, we were greeted immediately by our salesman upon arrival. The paperwork was handled professionally and then we were given a through training on the operations of our new vehicles electronic equipment. Dealership was clean and all the people were extremely professional in our interactions. I initiated this purchase via the internet, we then drove about 165 miles to complete this deal. That will prevent us from utilizing the service department for routine maintenance but I would think that department is as professional as the sales department. Yes I would do it again if and whenever I purchase another vehicle. D Patrick Ford is #1 with me.

Love our new Continental. Service was to change the small rear triangle window that for some reason came tinted. Cody took care of us admirably. He gets an A+.
This is our 3rd Lincoln purchased from D-Patrick. We traded in a 96 Towncar on an MKX, next was our MKC and now the Continental. Paul Mullen was the salesman for all three vehicles and has been great. He also gets an A+.
I also own a Lincoln 2007 Mark LT truck that you guys have been servicing for me. We've never had a bad service experience with you and can't imagine why we would ever look elsewhere. Add to that I guess we're just natural Lincoln people.
Great product, great service, what more could we ask for. Give yourselves an A+ please.
Thanks
Dennis & Jean

Henry was fantastic, patient and worked with us to make sure we got everything we needed and left satisfied and happy.

Nice friendly dealership with repair center. Newish location and it shows. Kept up well and very nice waiting room.

Sales and service staff are hard to beat here! I don't take my truck to anyone else because I trust these people hands down!

Very professional in his dealing. Knew his product. Very impressed with the car. William

Ben Tappan done a great job as a Salesman. Very professional.

I'm very pleased with the experience we had at D-Patrick (note: only this location......the motorplex by Green River not so much) and our sales lady, Bobbi Davis.

Check went smooth. My paperwork was all ready for me to sign. Work was performed inthe expected time frame and the cost, though higher than last time, was as advertised.

It would be nice if the paper floor mat and hang tag were removed from the car.

The service team at the Walnut street location is amazing. I recently had to go to a local non Ford dealership for a truck we had purchased from a friend and the friend had lost a key. The experience was bad enough that it made me recognize MY dealership spoils us.

Always helpful! Very Friendly service reps to take care of your every need!

Great customer service. Deal done entirely on the phone and they delivered the vehicle to Illinois!! Great business. Would highly recommend!

Great Salesman Chris Macer, awesome service department ask for Lisa!

Time efficiency. Excellent. Does good work. Coffee was cold. (negative)

Thank you Tracy Johnson for all your help today trying to get My Husband and I into the Ford Flex. All the staff was very friendly and helpful! Will Definitely be back!

It's reassuring when you take your car to D-Patrick for routine service. They already know what service needs to be done or items checked at that time. It takes the worry out of maintaining your car.

Well pulling off the lot we was happy....Kinda we felt like we were told alot of things the car had and then come to find out gotta pay for this and that.... Then problems started 4 days in we noticed a screw in our tire no warning lights nothing came on in the car tire was holding air I took it to the dealership hoping they would be good to us seeing we hadn't really even drove the car but a few miles since purchasing it! Nope they were no help they suggested I buy a new one and that it couldn't even be patched..... little did they know they wasnt speaking to a female dummy I been turning wrenches since I could stand I was very irritated. I felt like they were trying to weasle anything they could out of me "I wasnt given in." Momma didnt raise no fool. I ended up not paying them 240 bucks but drove the car across town and it was fixed by our loyal mechanics of 5 years for completely free tire was patched and I was on my way! We will not be buying again from them we were very transparent buyers and stayed upfront with them and felt like they where just trying to sell us dreams and a quick sell, on the upside in the next 5 years we will be purchasing atleast 3 more vehicles possibly 4 they could of gotten sales from but instead due to their pettiness of not making it right we will just go else where. Where we can make sure issues like this will be made correct. I guess you live and learn and ya never let a dealer take more and more money out your pocket!

An appointment was available when I needed it, my truck was taken right into the service area when I arrived, folks at the dealership were friendly and helpful, no issues with the work performed, and the cost was very reasonable. What else could I ask for?

What can I say? Sales people trying to sell cars. Prices too high for used "as is" vehicles. I did buy one and of course it had issues.

Service department was excellent today! Great service and everyone very friendly nice new location!

For buying a vehicle it was good, they gave me the best deal and we bought it.

They took my vehicle on time and checked the things that I questioned. Then they showed me that I didn't need to worry about the other items. They were friendly and helpful as always. The same mechanic has been working on my vehicle since I purchased the truck new in 2004. Thanks for the service from all employees.

Went to the dealership to check out a freshly added Civic SI I found on car gurus. Talked to Alison and set an appointment at 11 am and a call from the dealership the morning of the appointment confirming said appointment. I got to the dealership saying they moved the car to another dealership and were trying to sell it to someone else. I had an appointment schedule and you still try to hand it off to someone else? Just stupid.

Awesome customer service! I had a salesman, Kenny Watson, run to several different lots to look for a vehicle I was interested in. Very friendly and helpful!

Very friendly staff, very knowledgeable and they were amazing we were very impress our second edge from d Patrick and when it's time well get our next one from d Patrick as well. Quality product quality service quality staff 5 stars isn't enough we highly recommend you get your next car truck or SUV here

Best dealership ever period !!! They are like family !!!

I feel like I was given a good deal during the sale. I will update my ratings as I see how I am treated after the sale. That to me is the most important aspect of doing business with such an expensive purchase. Thank you for your help .

9/15/17 Went in for a warranty reason and Brent got me in quickly since I was going out of town. My issue was diagnosed and repaired same day which is very helpful when you live 50 miles from dealership. Thanks to Luis for his quick repair as well.

Our salesman was Michael Coleman and he did a great job of going over all the features of the F150. He led us through the app and showed us all the buttons, knobs, features, etc. He even led me through and showed me how to use the self parallel parking feature. He was patient with us and spent a good deal of time making sure we understood everything and gave us his business card and said to not hesitate to call if we needed any further help. Thanks Michael!

I always receive excellent service from the dealership. Casey Hollander is very helpful and review the all items on invoice.

We received top of the line treatment. Everyone was great and guided us with the best options for our situation.

Still waiting for call back from car that was supposed to get serviced hmmmm...almost a month ago

Great experience, thank you Alissa, Mark Feller, Cody, and rest of staff. Excellent online and phone communication. Drove 3+ hours from northern Indiana with crazy kids in the car but the experience and value were well worth it!

Great service for my MKZ and friendly greetings by name from the service desk.

Kenny made our purchasing process so easy. He was very knowledgeable on all makes and models, and really helped us on what kind of vehicle we wanted. I have bought many cars throughout the years and usually the purchasing process is not pleasant. I would highly recommend Kenny. He truly made our experience a great one!

Just rode with my daughter there to get her oil changed. They were very nice people.

Stephanie Knight was an awesome person to work with! She was the main reason why I decided to purchase my 2008 Dodge Nitro from DPatrick. If you get a chance to work with her, I'd highly recommend her!

Piss poor service! Most definitely will never go there again. First they could not tell us how long they were going to have are vehicle so I would know how long I would be renting one of theirs. The lady that we talked to was nothing but rude and would not tell us in detail what was going on with are vehicle. They broke a bolt that was apart of the starter and told us that WE had to pay for it. Well we did NOT give it them broke their mechanic broke it. And then they tell us there is a safety problem with are vehicle. Ok what is it? They sent us pictures of there mechanic pointing at the problem and didn't tell us exactly what was wrong with it. Very poor pictures and the guy wasn't pointing directly at the problem so we called them back to figure out what was the problem. And when we finally go to get are vehicle we are getting nothing but a run around and they didn't have are bill ready at all waited for an hour for them to get it right because we were NOT going to pay for the starter that they broke. And when we were driving are vehicle we noticed that it wasn't driving right so get home looked it over everything seemed all right but when I went to shake the tire well what do you know are problem was that the mechanic did NOT TIGHTEN THE LUG NUTS BACK UP!!!! That could have destroyed are vehicle!! So now anyone that ask me where to take there vehicle it will NOT be D-Patrick on Lincoln Avenue. Never again!!!

THEY WILL SELL YOUR PERSONAL INFORMATION! Apparently my father purchased a truck there. D Patrick confused his personal info with mine. I know this because I started receiving emails in my fathers name. About 2 days after that I started getting (UNSOLICITED) text messages for my father about voting for political candidates. DO NOT USE!

my salesmans name was henry haden , me and my wife originally came to the location for a vehicle and found out it wasnt on the lot but henry found us a vehicle that was best for us in no time

Amazing service!!!! The only place I take my vehicle for service, Shaun woodrum is always polite and professional.

We were looking for a safe, dependable car for our granddaughter. The 2016 Ford Focus met all requirements and for an affordable price.
Thank you for the great service!!

From the time I entered the showroom until the time I drove away with my new truck I was treated respect and honesty. Henry Hayden did everything he could to see that I was satisfied at every step of the process. I will recommend Henry and DPatrick to all my friends for their great level of friendliness and service.
Ken Yates
Newburgh, IN

I was happy with the quality of the service as well as the price. Everything I asked to be repaired was done correctly. My car was completed sooner than expected. I wish your service hours were longer. I couldn't take off work to pick up my car so I never spoke to anyone in the service department face to face. I also was disappointed there was no information in the mechanic's story on the inspection line of the repair order. I assume this means everything is good, but are my tires getting close? Brakes? Did anything else come up on the inspection? I am a mechanic myself and am very meticulous about my stories because the customer deserves to know what is going on with their vehicle.

Wonderful experience. The DPatrick team were all helpful and polite. They went above and beyond my expectations. I would recommend this dealership to everyone

An ABSOLUTELY AWESOME EXPERIENCE!
From the moment I walked into the showroom to the time I pulled away in my 2017 Lincoln MKZ Premiere ~ I was treated like a King ! Melissa Smith, Kenny Watson, Cody in Finance and David Clark I consider them all like family! Great Sale Price on my Lincoln, great price on my trade in, bottom line ... I couldn t walk away from! I would highly, highly recommend!

High pressure sales. came at me with full MSRP at first.

Actually stole my money! And I didn't buy a car! Haha

Drove 2 hours to this place after talking to Kenny and the internet sales person. They sent me about 20 pics of the truck I wanted, so I gave them a deposit over the phone. When I arrived 2 days later, the truck had a 15" inch black Bondo patch on the rear end that had never been repaired! I'm pretty sure I laughed, since this was conveniently left out of all the pictures they sent me. It has also been quite a while since I have experienced a dealer straight up lying to me. I have never received my deposit refund either after calling and texting several times. So now they have lied and actually stolen from me. I have begun the process with my attorney to take them to court if it comes to that. We'll see! Buyer beware!

The crew at DPatrick Ford did a fine job. I am pleased with my results. Thank you

Outstanding service when I needed it most. Thank you D-Patrick Service Center!

No hastle! Great deal! Thanks D-Patrick and thanks Kevin for being true to your word!

I made an appointment to test drive a car that was on the website. The appointment was for 2:30. At 1:45 the person that contacted me to set up the appointment texted me to make sure that I was still coming. I said that I was. I arrived at 2:30 and was told that the car had been sold earlier in the day but that they would be happy to help me find another car. Instead of texting me that the car had sold they chose to waste my time. I will not be back.

Worst car buying experience of my life. I purchased a 2014 Ford Edge from Dave on Saturday, January 26th. I initially came to look at the car and test drove it on January 19th. During the test drive the car needed to be started due to a dead battery, and it had heat problems resulting in them having to replace the thermostat. During the week I went back and forth with Dave, making sure the thermostat had been fixed and that the battery was okay.

I picked the car up on January 26th, and when I got there the price was $1200 higher than what I had agreed to. Apparently tax and title fees aren t mentioned in the sales pitch. I was promised a second key, and I left my garage door opener in my trade-in vehicle.

Immediately I contacted Dave and he agreed to send me the spare key that he had to find and the garage door opener.

On Sunday the 27th the radio in the car went out. I contacted Dave and he called me the 28th and said that my spare key and garage door opener had been mailed out. He also said that someone would contact me about the radio and that it probably just needed a master reset.

I waited until Monday the 4th to ask Dave again about my second key and garage door opener. He stated that my key and garage door opener had been returned due to invalid address. He said on Tuesday the 5th he would get it sent out again.

No one had contacted me regarding getting the Edge in for a reset, either. i sent Dave a video of what my radio was doing and he suggested a Sync reset. I did the reset and let him know it didn t fix it. On the 6th I messaged him again regarding getting my car in and he never (to this day) had messaged me back.

At this point I called and left a message for Keith on the 6th and never got a call back.

Dave sent me an email on the 7th letting me know he had decided to keep my key and garage door opener until I could come up . Being in Owensboro I hadn t made any plans to go to Evansville outside of trying to get this car fixed, which no one wants to call me back on.

On the 8th Dave said again that he would mail them to me and I offered to pay for shipping and provided a PO Box number.

I checked my PO Box on the 15th of February and still no package. I called and spoke to a sales manager who said he would get back in touch with me. Still haven t heard anything.

In the mean time I ve had to take this car to the local Ford Dealer and spend $400 to get a new battery and this radio repaired.

0/10 would never do business with them again.

Great place to work!! The Odaniel family has been great to mine.

Oil change. D-Pat Ford/Lincoln is a very friendly place to do business. Pricing seems fair. Techs are extremely knowledgeable

Showed up with a friend to look at truck's. Was there for over 25 minutes before we we're acknowledged by a salesman. And that was just by happen chance while bringing a truck to the lot.
Sorry but a new dealership with a multi-million dollar store should have cameras to see potential buyers & come over to greet us.

Kenny Watson was very patient and helpful showing us several vehicles and test driving until we found the right one for us. Thanks, Kenny!

Did a great job on working me into a car that was reliable and good on gas. Friendly and would recommend to anyone.

They gave me full trade in value for my vehicle and got me in something budget friendly. Go ask for Kevin Woolsey!

Great experience from the beginning everyone was helpful with all of our needs. One thing that was really important to us was no pressure. I have to say it has never been easier buying a new truck and everything was completed in a timely matter. Thanks again and I know were to go for our next vehicle. 5 stars for everyone.

Very timely, quick service on schedule.... thank you so much.

I have not purchased a car here as of yet and will update my review if I do. I drove more than two hours to this dealership because of the great selection. "Uncle Dave" spent several hours with us as we test drove possible cars. He was very patient with us and was attentive to my wife and children, even though he knew we may not buy for another year. I just called Dave and even though it is his day off, he is looking into pricing on a car that I am interested in. Thanks!

Everything was done in a timely manor. It only took 15 - 20 minutes to take care of the recall.

I contacted this dealership for information pertaining to a vehicle they had advertised via internet. I was first contacted by Alissa Pfettscher, sales and leasing consultant, who said she would be assisting me. After a couple of days, I never heard back, so I reached out to her. I never heard back from Alissa, instead I was then, contacted by Dylan Simmons, another sales rep. I asked him for the same specific information I asked of Alissa. He also told me he would get that information for me, then what followed next in the days to follow, was me receiving emails from Dylan having nothing to do with the information I requested. Now the vehicle I was very interested in is sold. To bad because I had a few people looking to buy Ford Raptors, guess we ll be taking our business elsewhere since no one here wants to do their job.

Very helpful and thorough service department. Lisa Smith and anyone else I have worked with put their customers and service first!

Great place to buy a car. No pressure. Service is second to none. Great deals especially at the end of the month. Also try out the massage room with the best massage chair and TV. Enjoy popcorn and a drink while you wait. Definitely my preferred place to buy or lease a vehicle. Also 5 stars for Nathan Moon and Henry Hayden my sales specialists.

Kenny Watson was very helpful and knowledgeable. He actually lived in Robinson for a few years as a child and knows my son and others in my area. He got us a great deal on our new Lincoln Aviator. We love it and it is beautiful!

Thanks to Dave Pearce for helping put my daughter into her first car! Great experience!!

Collyn Claywell was great to work with. He was honest, respectful, and not a pushy sales person. Great experience buying from D-Patrick Ford.

My son's truck had a fuel leak. Casey and the guys in the service department got his f250 in right away and within 24 hrs he was back on the road. They did a great job!

Received great service on front end work on my truck.

Very impressed with experience and knowledge of service advisors & technicians. Finished product of repair left me more than satisfied. Will keep the car for a very long time now! (Or pass to the next generation.)

The service department got my car in and out for a Works Oil change....quick service and always nice. Will always do my business with them....