Cross Keys Homes Review

unhelpfull office staff ..zero zero again zero star..

I was in need of an emergency repair service had to wait on the phone for 35min when suddenly a they said that this number is temporarily unavailable and hung up, tried again waited another 30min still nothing and there was a major leak in the property, unsatisfied and deeply disappointed...

I have had an awful experience with cross keys due to a flood. I had been reporting the problem with the toilets blocking for 2-3 yrs but the problem was never rectified. I have now lost 15, 000 pounds worth of property due to the flood

An absolutely disgusting service, I highly recommend no matter how desparate you are to own a house avoid this service like the plague.

They will take as much money from you as possible without doing any of the work themselves. The initial sale of my house was delayed by three months due to a snagging list, yet upon moving into the property none of the points outlined were addressed and instead have been circled in pencil or left for me to sort. Now that I am looking to sell my house, I face numerous non-refundable fees that crop up out of nowhere. I have damages to my property that have been there since day one that they've been aware of and have never actioned, despite my repeated calls.

If you try and complain they will pull a smug "Well, we are providing a charitable service to you..." as if I'm something they've stepped in. All in all I deeply regret ever having the misfortune of purchasing through them. They have no consideration for you, only your wallet.

Dreadful. Mistakes, denial, terribly unhelpful.
Never met anyone who has a good word to say about them.
Ignore the one star rating, should be zero.

reported fly tipping been 3 months phoned cross keys twice,,, rubbish still here..phoned again today 10/03/17 spoke to switch board operator she was not interested rubbish at flats chiltern rise gunthorpe come have a look..

Don't understand how you phoned my brother up for a property he bidded on was told on the phone to be there at 10am to turn up 10minutes early to say the viewing started at 9.30 and the house has already gone, How is that a fair system.

Not even 1 star. It is very sad to realize that Cross Keys, which was supposed to deliver a brilliant future for Peterborough, is merely a mafia plagued with aggressive malicious individuals seeking their own benefit instead of protecting their tenants and the homes they love. Communities for Cross Keys are "fields"/"mine" that need to be exploited for the best profit that will never be invested back in the communities.

A monster has been created. Who will stop this monster.

Have just had a very informative and very friendly conversation with a receptionist at Cross Keys. As usual I forgot to ask her name but I hope she will recognise herself from this review. We started talking about my application to keep chickens and then went on to talk about my autistic son, who is to be caring for said chickens. She was a lovely lady with lot's of knowledge about both chickens and autism, from her own personal experience. I am usually nervous about speaking on the phone, but she made the whole experience brilliant. I am so sorry I didn't ask her name, but if all Cross Keys staff are trained to this standard, they can pat themselves on the back. Thankyou Cross Keys and special thanks to the 'Fen Girl' that helped me today.

I find them very helpful as I was over a hour for my viewing as could not find it .they was so helpful gave instructions in finding the place and very understanding too me thank you cross keys

Shanise, left 4 years ago, still waiting for my original P45.

So bassicallly they took our taps and did not replace them I was at a hotel flat whatever the finisher bad everything was bad I'd don't know what they spend there money on there is litter everywhere trash

Extremely unhappy with the quality of the house.

Adverted as "High standard" but that's not true at all.

I've purchase a new house with multiple defects and no one comes to fix them. I'm living here already for 6 months.

Major infiltration in the bathroom and no one comes to see.

No drain hole at the back garden (when it rains looks a swimming pool)

Handover me the house with a massive cracked window and frame (took nearly 3 months to come and fix it).

Boiler stopped working on the first week after the handover.

Clearly rush and bad constrution...

It's shameful how big organisations such this one treat their clients...

I need to chase weekly for an update... looks that's me working for CKH.

Our daughter born here and it's been simply a nightmare.

Avoid at all cost.

Sadly, I would not recommend Cross Keys Homes as an employer under the current structure. The culture is very negative and staff turnover is high.

I left the company almost 18 months ago yet I am unfortunately still having problems with them due to multiple mistakes being made in the payroll team, which I believe are probably as a result of the regular staffing changes.

Terrible housing association! Don't seem to investigate anti social complaints. Don't care about what's going on in my flat they ignore emails and they make things worser for people by not investigating complaints. Customer services are not helpful either. Would advise you to look elsewhere.

Would be 0 stars if I can give it.
I've moved into a flat and suffering from anti social behaviour from my neighbours. I'm suffering from panic attacks and my mental health has got worse because of this. It would be nice if they investigate anti social complaints and respond to emails that isn't just a automatic response but they don't care... I've had to get the housing obbusman involved because of cross keys homes not doing much. Cross keys homes has been the worst housing association that I have come across. Would advise people to look elsewhere unless you like to suffer from stress and anxiety then cross keys homes is your company....

rip you off. damage to my property from their incompetent ignorance.poor repairs. uncooperative. lie. some staff are abusive and rude. needs to sent staff for training in mannerism and stop passing the buck. go back to calling yourself pcc

Extremely bad and unreliable service, they promise a lot but they don't deliver, I have moved to the new house 2 months ago and they still didn't complete the job to provide me with the garden, they quick to ask for money but when you ask them for anything they blame others for it. Whole buying process and post sales service is not great and unprofessional.

Excellent support services. Highly trained staff. Always there to help even if it s non-CKH issues. Excellent customer services. Lucky to be housed with such an amazing housing association. Thank you!

Useless, terrible company. Backed by their cowboy repair team Mears. 3 years in and still having the same issues they refuse to rectify. Well they come out say they will fix it soon and never get back to me.

I can say 80% are most are Disrespectable are just ignoring you . Terrible housing association! Don't investigate anti social complaints. Don't care about what's going on in my flat they ignore emails and they make things worser for people by not investigating complaints. Customer services are not helpful either. Would advise you to look elsewhere.

At the moment only 2 stars have been given and it would have one been if it wasn't for the two young ladies that helped us get our home in the end.
Other wise its been very lapsy-daisy and careless mistakes have been made during the sale of our home to us signing the contract twice, direct debits failed do to CKH messing that up too, and then to get a phone call say we have failed to pay and are in arrears, Strange how our mortgage company managed to organise and set up their Direct Debit ok!.
We called CHK because nothing had come out of our account and they told us "not to worry", so we didn't as we had put the money to one side.
Disappointing service.

Update, No one has been in touch,

Not interested in actually helping tenants when there are issues 3 years been living in hell because they don't care

Terrible housing association do not listen to tenants complaints and take far to deal with issues. I live in a block where there is constantly people doing drags . If I could I would give them no starS We have small children and we can t going outside everywhere is dangerous.. it won't be long before the ceiling falls on our children, but it's not emergency always I heard from cross keys repair!!

Great experience of Cross Key homes. Caring and great service. Highly recommend them. Thank you Cross Key homes. great work you do for us tenants 5***

Last night spent 4 hours trying to get through to cross keys repairs. 6.40am they are still apparently experiencing a high volume of calls...been on hold since....i don't actually think anyone is there

Stacey and James my favourite ones! Had some bad experience on the phone with one of the receptionist, some time ago, but It doesn t matter anymore. After James and Stacey Always was so kind to deal with my issue against antisocial behaviour from my neighbours. They are the credit for this company.

I had a good experience with ckh
I can only sing their praises

Absolutely shocking service from Cross Keys who my sister rents a garage off in Benland. Since may it s been flooding from the maisonette s balcony above,4 visits and still not resolved. Waited in all day again & yet another no show, even had the maisonette owner at home all day so they can have access! 3 calls today & been promised he will be here as he works till 18:30! Bodged it last time with expanding foam & a screw thru the bracket-Absolutely rubbish

I was with cross keys a few years back and they was great, I ve recently come back into cross keys and they fixed my heating quickly also Adam northover (neighbourhood manager) is fab he s always on the ball and quick with dealing with everything.

Terrible housing association do not listen to tenants complaints and take far to deal with issues. I live in a block where there is constantly people doing drugs and leaving drug paraphernalia on the stairs and they don't live in the block, also the stairs is constantly used as a toilet also have complained about this many many times to the antisocial behaviour department and still nothing gets resolved. If I could I would give them no stars.