3 years ago
I've been here a total of three times. The first t...
I've been here a total of three times. The first time i had a full inspection and cleaning. Everything seemed fine although much more expensive than any other dentist i'd been to. Second time I got some fillings, work seemed good. Third time, I had a terrible hygienist who rushed through my cleaning, jabbing my gums multiple times and seemingly doing careless work. It was all done in half an hour. I paid my bill which was again rather expensive and drove home. I looked at my bill at home and realized i'd been charged for a full hour of cleaning, despite spending only half that time in the office, including x-rays and dentist assessment. I called the clinic and was told that i HAD been there for an hour, even though it was only 45 min after the start of my appointment, and i had already driven home! I was then told multiple stories regarding how they do their billing, with none of them making sense or matching reality. They told me all the charges they COULD have hit me with but didn't and that i should be happy with how little they charged. Infuriating. They eventually offered to refund 15 min of cleaning, which would still leave me paying for an impossible 45 min of cleaning time. After explaining that my receipt had a time stamp that had me leaving way before it was possible to accrue these charges they finally put me in touch with someone in charge of the office. She was much better than the others I talked to and actually understood how my bill was impossible. They decided of issue me a refund, but it has been over three weeks since my appointment, and I still haven't received it.
I requested to see the receipts of my previous visit, and saw that they had charged me for the same amount of cleaning. It is possible that I actually received it, but given my experience with them it is hard to believe.
Find another dentist.