Danny Cheung

Review of Crescent Heights Dental Centre

The service from the dentist and hygienist are goo...

The service from the dentist and hygienist are good however their receptionists are incompetent. If you continue to go to this dentist, I recommend you timestamp every interaction for the services they do for you as they will over bill for service that they did no perform. They bill you from the time you sit in the lobby apparently. My appointment was at 2pm for cleaning but did not see the hygienist until 2:10pm. She cleaned my teeth for less than half hour and billed my insurance 3 units (45 minutes) when in reality it was less than 30 minutes. Within the 30 minutes, she walked away to speak with the dentist to fit me in for refilling a cavity that was not booked into appointment when I specifically asked the receptionist to do. Anyway i had no issues with the service itself but seeing how this office will scam your insurance I would not recommend this place. I have already reported to my insurance provider but in the end it's more so he said she said but at least my insurance will be on the alert. By the way, the receptionists there are complete fake, don't trust them. They are really good at being nice and snarky.