ksenia shendera

Review of Crescent Heights Dental Centre

On Saturday I visited the clinic. My experience wa...

On Saturday I visited the clinic. My experience was really bad. I came there and even brought my family to this clinic, with expectations to be treated with respect and responsibility. I trusted them with their professionalism and care. . We agreed that this year we will do whatever is covered by insurance plan, and the rest (if there will be anything left) we will do later. Every time before the appointment I asked to check what portion will be covered by the insurance and what portion I need to pay. so I could decide if I can afford it, and then proceed. At the reception they told me that they can check with my insurance coverage in a real time .Today I was surprised that I was charged extra $500. Why? They said that it was an emergency. I was a dentist back home, so I know whether it was emergency or not. My daughter didn t have any emergency. It was up to me to decide if I want to proceed with her fillings that were over my coverage.They just decided that it would be more convenient for them to complete the fillings because they already did anaesthesia. I trusted them and was sure that everything is going well. Until they charged me with extra 500$ . That was wrong and inappropriate. It wasn t my fault although the receptionists today were trying to convince me otherwise. Seems like clinic doesn`t care to keep their patients .We don t want to be with the clinic anymore. It was a pill hard to swallow . But thank you , I will be more careful choosing a clinic to deal with from now on.