Cristina Pimienta

Review of Crescent Heights Dental Centre

My first appointment was on early July, I called s...

My first appointment was on early July, I called specifically asking for a general check up and that I needed my retainers as I had just lost them. That day went well but I was told I had to make another appointment for the impressions the next available date they had was July 22 (two weeks later). I went and got the impressions done and was told they retainers would be there between 1 - 2 weeks so an appointment was made on August 4th. I got a text that day saying the impressions had not arrived and the appointment needed to be cancelled. I called the following week to see if they had arrived and was told they would check with Invisalign and give me a call back a whole week went by and I received a call on August 19 saying that they need to redo the impressions and the next available date was August 25. It has now been over a month of me waiting for the retainers and likely will be another two weeks before the arrive so a month and a half waiting. I'm very disappointed by the way they have handled this situation and will not recommend this place to anyone and likely after I hopefully receive my retainers one day will not be coming back.