I got my vehicle serviced here and was quoted one price for a simple brake job. After I left the Auto Mall, I got a call about how the last mechanic messed up my brakes and that they needed to address it which would cost me way more than I was comfortable paying, but, came to an agreement for a lesser price. They do a great job of maintaining my car. Pricier than other shops, but the work is consistently good. Great mecanics here.
No room service department needs better advisor but for most part ok. .
I was recommended through Costco s auto program. The dealership is unorganized. I was told I would be working with Mike. Mike was not available so Brandon helped me. Another gentleman showed me the cars (Khalid?). I wanted to look at the white Rogue Sport. I was told the black color is the same model as the white so I test drove the black Rogue. I expressed interest in the standard Rogue as I currently own one. The salesman seemed uninterested in letting me test drive it. He said it was the same as the one I currently owned. When I was done test driving, Brandon showed up again with a price for the Rogue Sport. He did not break down dealer incentives or other out the door fees. I felt there was not enough transparency. I asked for a price on the standard Rogue. My daughter and I sat there for a while. Brandon did not return with the price. We decided to leave the dealership and we walked out. I bought my current Rogue through the internet sales department in Sanford (Orlando area). They are a family owned dealership. I would rather fly into Orlando before purchasing from this location.
As an industry veteran, I sincerely hope this post can help a future buyer. I read the reviews about bait and switch with this dealership and sincerely thought I could avoid it knowing most of the tricks of the trade. Unfortunately, that did not occur. I paid a deposit and received paperwork for a $60,000 vehicle to have it reportedly sold out from under me. I was told by both The BDC manager and GM that the vehicle was damaged by a porter and would be going to auction. I was later informed by another employee (Mutual friend) that it was actually sold the prior day on the last day of the month. This was later confirmed by a VIN check. A common scam in the auto industry. Neither the GM or BDC manager that I worked with for over a week on this transaction would allow me to see the vehicle the same day the damage was reported or send me photos. It was reportedly sent to the collision center and surprise they did not have any record of the vehicle. This is only after reportedly they could not locate the phone number to their collison center after several hours of requesting it. How is that even possible? At any rate, please be cautious of this dealer. I was warned about them by several auto industry friends with 20-30 years experience. In addition, their doc fees they don t disclose are not properly advertised under the FL statute. This is another common method to raise the sales price by adding over $1000 in hidden charges to the list price, called a pre delivery service charge . As a consolation, they tried to hold my deposit for a vehicle that was a year older and higher mileage. Please be smart and beware as an informed consumer.
My Nissan salesperson was great friendly atmosphere
A very busy place, but they are quick and efficient. The service department is excellent. A big shout-out and a huge thank you to Tala, a Customer Service Expert. She is a huge asset to Coral Springs Honda, and will be the main reason Coral Springs Honda will get our repeat business and referrals to our friends! Thank you, Tala!
Never try this dealership, I have a bad experience with their service, they wanted we pay a lot of money for a service that other dealers do for free, I also checked other services prices and they are higher than their neighbors. Don t waste your time here
ASH IS A GREAT SALESMAN HE KNOWS PRODUCT WELL I RECCOMEND HIM TO ANYONE
I came here with my girlfriend because I was tired of getting screwed over by mom and pop dealerships, when we arrived the sales lady Brenda was verry helpful and eager to sell us a car, we test drove a couple and decided to go with a 2013 Nissan Maximathat we saw on their website, now Brenda works at the Honda section since the car we wanted to was a Nissan, there was a lot of back and forth on not knowing where the car was not the lot it s lost in the jungle but we were set on the car because the online price online was a pretty good deal, after 3 days of back and forth we finally get to test drive the car and the power steering was Horrendous and the armrest was super cracked I told her if they fix the power steering and make sure the car is up to par as far as inspections, now Brenda assured us everything would be handled as well as both the sales manager at Nissan and the ,finance advisor that the car would be perfect, and now here I am a whole month later having to fill my power steering fluid almost every 2 days, I came here to get quality and all I got was a bunch of pushy salesmen and a car with issues I could ve went to an auction if I wanted to fix my car after I bought it not happy at all with this place they haven t even reached out to try and fix this issue don t but cars from here they just want your money
Eric gave is the lowest price around from 4 different dealers for our specific car. He is awesome.
Worst service I've. Ever had I will never buy another car from them again I bought 2 cars from them and wanted to trade my car for a newer one and they screwed me over wasted my time and then tried getting me to come back to everyone out there I would take my business elsewhere
Won't budge on Internet prices according to the sales rep I talked to. I did my research. They had an suv that was sitting on the lot for 22 days. As a cash buyer on top of the condition of the vehicle (subpar), I was surprised they didn't budge. Not a very relatable sales rep. The Escape is not worth the Internet price. Told me the manager could sell it at auction for that or more. No way. You gotta turn cars to make money. 22days on the lot for a used suv? Also should known better. Even in the picture of the dash the car is idling and the check engine light is on...real manager special huh.
This place is something wrong. Sales person are so rude.
They were AWFUL! This is the first time I've been to a car dealership when a salesperson hasn't greeted me. I asked need help Desk guy just command me wait! wait long time nobody show up
no apology from anyone from Honda. Maybe they don't like my skin color.
Wish I could give negative stars!
Felt like a number. It was easter not crowded and still felt rushed
I am very happy for the service of Mr. Alexander Monge. The vehicle was ready when promised. And very clear eith the service
The absolute worse experience i have ever had at a car dealership , they are so unorganized and very unprofessional , I would never recommend this place to anyone! They just want to hustle you out of your money! They promise to check everything yet you get the car back in the exact same condition !
I just saw this review that I supposedly did for Coral Springs Auto Mall I did NOT do a review for Coral Springs Auto Mall It was at Coconut Creek Infiniti why it says different I do not know I apologize because the following is not a great review: First of all when I called for directions they did not know if they were on the North side or the South side of the road how can you go to work and not know how to get there second nobody seem to be too interested in helping me except the young lady at the front desk.
Very nice salesman helped find the car I was looking for
I don't know why there's so many problem in the brand new car, have to drive back to fix.I am so disappointed. coral Springs Honda is not recommended. nine years ago, we traded our Toyota. We got Honda CRV in coral Springs Honda,the CRV is running perfect, never had problem.we are loyal customer in coral Springs Honda before today. now Everything is different. coral Springs Honda may change anything.we traded our CRV, got a Odyssey. why there are problem in the brand new car, that's what we can't believe. when we were talking the price with store manager,we asked for add roof rails in our price, the manager said ok, so we made the purchase.today one man called me, he is so rude.he said because there are some problem in the brand new car, so they gave us free roof rails. We Just want to let him know, Sir, we spent money to purchase . the roof rails is include in our price. you are unnecessary to lie.I Just found out, after they fixed the car, the screws not did enough, when car is running, driver seat is moving, making noise.
Good attention
Social distancing
Amiability
GMC service....Dealt with Luis Cortez for service on my 2015 GMC....professional well run service center...when my car couldn't be fixed the same day Mr Cortez offered me a rental even though I didn't purchase my vehicle from them...would recommend
Make an appointment for oil change and have to wait not happy this is the second time. The only reason I'm here is because is already prepay which I find out after the first free oil change.
Amazing experience very happy with my choice in car thanks to my salesman Walter dupuy and gm Jason mink they helped me find everything I needed and made sure I was over satisfied
The customer service here for my auto service repair was exceptional. Although my vehicle is under warrantyand has been in an accident and may not have been able to be repaired the service representative was honest and very attending. As I waited patiently I got free lunch and was treated very well. I would definitely bring my car here again. Special thanks to John.
typicall dealership games. waste of time to try to talk to them. dont be afraid to walk out. there are pleny of other delaerships that are 10x more honest.
The customer service takes forever when you need to get servicing and they have no individual water bottles or not even snacks for their paying customers and after servicing my car their one of the Porter's hit my reverse mirrors and management has not done anything to fix this issue honestly I used to love getting my car serviced here but now the customer service care has really lacked and it's more about sales than the customer experience at this location and it's sad to say but I'm highly disappointed in the way that their treating their customers. Especially their long term loyal customers.
I have no option to give it zero star because that is what this place deserves. Be aware !!! Biggest mistake of our lives. Just be cautious at the contracts you sign in comparison to what is said verbally. Best to stay away and go to dealers who know what they are doing.
Adrian and Farhan was awesome. Thank you so much for helping me with my car.
Great dealership great service great cars great people
Nice cars, new and used. Shop here, refer me smiley to get great deals
Long wait even with appointment smh. But the staff is friendly. Beware though... Went in for engine work on my Nissan Versa, drove off with a new Nissan Sentra. They can be very persuasive!
coralspringsautomall.com
