Copthorne Hotel, Merry Hill Review

Enjoyed our Christmas party here and the food was very good

Lovely room, but couldn't sleep due to extremely loud music and hotel guests into the early hours.

Rooms are spacious and well fitted, swimming pool and gym are excellent, staff helpful, breakfast pretty ordinary

Usually go here for the restaurant, there are some really good waiters who always make us feel special

I attended a speed awareness course at the hotel, the room was comfortable and the refreshments were very nice

Great staff, clean and comfortable rooms, and great food and drink

Have been to a conference here today, we were well looked after, plenty of choice of drinks hot and cold and food was lovely and plentiful too.

Room was nice but evening meal took an hour to arrive and then it wasn't hot, Luke warm. I mentioned it to waiter and he did apologise but just said they're very busy. Not impressed really. Location nice though and pub over road had good hot food the previous night. Rooms were lovely size and parking great, looked like a nice pool too but didn't manage to go in there. Breakfast nice and good choice of grub.

Large comfortable rooms, professional atmosphere and kind staff

Just stayed one night with my girl to do a little shopping and dodge the journey home.. Just a little break. Yea it's in a great spot to everything.. Just on waterfront with a weatherspoons and a few pubs. Just drop the car and its all near day or night.. The leisure club is well stocked gym. Nice little pool and jacuzzi.. Quite surprised. Rooms good size good facilities tea and coffee.. Good shower hood TV. Good bed and clean.. The rooms are a little dated very 1980s but acceptable.. Overall pretty good. But extremely convenient.. We had a deal on Sunday but at full price a bit pricey... But overall enjoyed it really.. Not bad at all really.

Nice hotel, room excellent, Friendly Staff and good food in Bar and Restaurant
On my short stay at hotel , it was quiet atmosphere

Good friendly staff, stay here often when visiting college, recommend highly

My husband and I stayed last night. It was one of the loveliest hotels we've stayed at and can not fault a thing. The staff were all lovely and friendly, the food was amazing and the room was fab! Thank you for making our stay most enjoyable and relaxing. Will most definitely be back x

Lovely hotel very welcoming facilities are great not keen on the food

Staff very helpful and friendly. Breakfast and dinner was good. Pool nice and hot tub, sauna and steam room a little on the small side. Would come and stay again.

I have stayed here numerous times over the last 10 years, and I've always had a pleasant stay.

The room was spotless and had what we needed. The beds were very comfortable and we all slept well. The curtains kept the room lovely and dark in the morning.
Great view of the marina and waterfront.
Excellent location for canal walks or a trip into Merry Hill for the shops.

Lovely hotel
Staff brilliant
Food good
Very clean
100% customer service
Would recommend to anyone

Nice venue with ample parking. The conference room was lovely and the food provided was tasty. The hotel was clean and staff very friendly.

Good value. Super friendly and helpful staff. Excellent facilities.

Rooms are spacious and well fitted, swimming pool and gym are excellent, staff helpful, breakfast pretty ordinary

Plenty of parking. Nice venue. Some staff can be a bit rude.

Over all very good service and location was very to find

Staff very friendly. On arrival and through our weekend stay Phyllis the receptionist was very helpful. Room was good size. Bed small and not comfy. Carpet worn out in places. Shower great. Room clean. Outside on the patio finished lunches left on tables and I witnessed a family if rats having the food dropped on the floor. Advised reception and the patio area was cleated if plates for rest if stay. Would use hotel again as prices were reasonable but would not eat here.

Everything you want for a stopover hotel great staff also and value for money

Would have given 5* but being woken at 6.50 am by bin men on a bank holiday is, well..... unexpected.....,the rest of the stay was 5*, service,staff and swimming pool etc.

Not very good on parking. Charged for parking whilst watching my son going to his prom. Was blocked in by horse and carriages and limousines. Was charged for the privilege of watching my son going to the prom, using their facilities even though I had paid for him to go by purchasing a ticket through the school. This is the forth time of watching my children going to the prom. First time of being hit by a parking fine. Won't be making the mistake of using the hotel or the parking facilities again.

Very nice, comfortable, friendly staff, always there to help in case you need... The maids though it's another question... They've taken away the half empty bottles of shampoo/body wash and didn't replace them back... Happened twice in 5 nights and other little things...

Updated August 2019. Clean, spacious rooms and great bath. Dig the USB inputs on the lamps for charging. Also best idea even to not only have coffee and tea in the room but to give you a take out cup to use if you need to take your coffee on the go.

Also Emily on the front desk was super helpful and welcoming.

Breakfast great, super tasty. Full English or continental. Fresh breakfast makes a big difference.

Be prepared for noise late night sometimes if your at the front of the hotel as this is used for weddings. Ear plugs helped. People shouting loudly at times.

The only downside this time was the was a building extractor more or less outside our room on the floor which was a bit noisy.

I'd recommend this hotel.

I'm very disappointed in this hotel. It did fit my little wheelchair, but that and the pleasant staff are the only reason I'm happy with it. The Salsa wheelchair wouldn't have fitted if I'd been travelling with that. I used to book my boss here in the mid '90s, and when I went with my mother to a weekend conference this weekend I thought it would be nicer than our usual rather plain Inns and other lodges that we stop at for conferences. No such luck. The Copthorne was very mediocre and overpriced. I've stayed at plenty of hotels that are a lot nicer for a lot less money. My bedside lamp needed its bulb replacing, as we discovered to our annoyance late the first night. The bath was chipped, the shower sprayed the floor and scalded my mother. The toilet was fine, only the toilet roll holder is behind one, rather hard to reach with limited mobility, and there is no mobility assist handrail near it - though in our room, I could get up by holding the basin counter. Their water bill must be sky high if that loo's flush size was typical of all the rooms. There wasn't enough coffee for us both. The layout of the room was, ummm, inconvenient for me. There was an armchair (?!) in the way of everything. There were no USB points. The plugs were at the other end of the room from the bedside tables - I'm sure it was healthy for me to sleep with my phone out of reach while it charged, but it was irritating! The windows were permanently shut. Our view, unlike the plush landscape I'd pictured, was a rooftop. The beds were like sleeping on marshmallows, they was so soft. There were no top sheets on the beds, just duvets, so we could choose between sweltering and freezing. All we really wanted was a good night's sleep at the end of each day, all the massages and swimming pools etc. included in the price didn't interest us. Maybe their target market is hen parties, maybe they're past their heydey, idk, but I wasn't impressed.

Hotel in good location. Breakfast Good but reduced compared to a time. Structure now outdated but still clean and spacious rooms. Expensive in relation to the structure.

Nice rooms, friendly staff. Handy location for shopping at Merry Hill.

You will find this place has everything you could possibly need for a quiet, relaxing, comfortable stay. It s a short walk from the merry hill hill shopping centre with its food court or you can eat on-site. We ate at a pub just round the corner which had lovely food but had stopped serving meals and desserts by 5:45 on a Sunday. We both said we would stay here again.

Lunch - not again. Kitchen couldn't even be bothered to warm up pitta slices (with hummus) or nachos (without melted cheese and salsa from a bottle). Soggy fish cakes. If this is how the kitchen prepares easy food, I wouldn't trust it for a main meal.

Lovely and cosy hotel.
Situated in a nice area, really easy to get there from Birmgham Airport.
Lovely staff, service and cleaning.

Decent enough place, didn't like the food much though.

Very nice hotel, well situated next to Merry Hill shopping center. Good travel links to the local area. Quite far from nearby train stations into Birmingham, but plenty of buses. Nice big bathroom and large rooms. The breakfast had a good selection.

Came for a family function and the bar staff Rhys had no form of customer service. Whilst the other little girl was serving and doing way more than her share the poor girl
Rhys was unbothered and we didnt bother go bar again after he served around us then left and went and served people that came after us. We came to celebrate and spend money at the bar and we couldn't do that

Nice hotel, staff helpful, but the hotel has a few little faults. No air con and tv's / tv out dated for the standard of hotel. Brilliant for a weekend get away. With a easy going pool, gym etc. Merryhill shopping a few minutes walk.

Attended a morning course at the Copthorne. Warm, comfy room with tea and coffee served gratis. Great venue.

Had a parking fine I was at an event the evening i had the ticket wasn't very happy

Old and a bit dodgey but nicely presented and good sized rooms

The hotel was ok. It didn't feel like a 4star. The function room was nice but the guest rooms needed decorating. Staff were generally nice apart from one at breakfast who didn't want to provide us with clean plates

Great hotel, excellent staff and very affordable for the quality

Yes I enjoyed my stay here and also enjoyed breakfasts that I had.

What can we say,it was a fantastic exspwrience at this hotel with the food and entertainment was remarkable.
Would highly recomend.
Price may seem high but the exspwrience is worth it.

Stayed overnight at the Copthorne. Lovely hotel, beautiful room and location. Close to Merry Hill shopping centre.

One star too many. No AC, but you can't open the windows fully either. The food is just awful - but there's very little competition. Everyone smokes. So, unless you HAVE to, I'd stay away.

A great hotel with really spacious rooms, comfortable beds, hot and delicious breakfast. Free car parking

I entered my car parking details at the front desk and still got fined 60

Had our work do there last night, meal was expensive and wasn't more then average.
Venue was very small and there was no dance floor with pretty bad music, bar staff were rude to me and I'm going to make a complaint to them about their service as they ruined my evening!


Didn't really have a lot of choice in there warm beer section either, nothing that I liked. Bottles were the same price as a pint on tap!?!

Thanks for a crappy evening and we won't see you next year or ever again!

Lovely weekend here, very welcoming, lovely room and great facilities

Lovely hotel rooms really nice and clean friendly staff

We ran a training course at the Copthorne recently. Staff couldn't have been more helpful and the food provided was fantastic. Will definitely return

Lovely hotel with a great menu and superb breakfast. Walking distance from merry hill shopping center and good walks along the canal. Pubs and shops near by

The Rooms are nice but I was served a goodfellas takeaway frozen pizza in the restaurant last night! Food is very hit and miss.

Our room was above expectation with a great view of the canal from our window and the staff were very friendly and professional.