J Groves

Review of Copthorne Hotel, Merry Hill

I'm very disappointed in this hotel. It did fit my...

I'm very disappointed in this hotel. It did fit my little wheelchair, but that and the pleasant staff are the only reason I'm happy with it. The Salsa wheelchair wouldn't have fitted if I'd been travelling with that. I used to book my boss here in the mid '90s, and when I went with my mother to a weekend conference this weekend I thought it would be nicer than our usual rather plain Inns and other lodges that we stop at for conferences. No such luck. The Copthorne was very mediocre and overpriced. I've stayed at plenty of hotels that are a lot nicer for a lot less money. My bedside lamp needed its bulb replacing, as we discovered to our annoyance late the first night. The bath was chipped, the shower sprayed the floor and scalded my mother. The toilet was fine, only the toilet roll holder is behind one, rather hard to reach with limited mobility, and there is no mobility assist handrail near it - though in our room, I could get up by holding the basin counter. Their water bill must be sky high if that loo's flush size was typical of all the rooms. There wasn't enough coffee for us both. The layout of the room was, ummm, inconvenient for me. There was an armchair (?!) in the way of everything. There were no USB points. The plugs were at the other end of the room from the bedside tables - I'm sure it was healthy for me to sleep with my phone out of reach while it charged, but it was irritating! The windows were permanently shut. Our view, unlike the plush landscape I'd pictured, was a rooftop. The beds were like sleeping on marshmallows, they was so soft. There were no top sheets on the beds, just duvets, so we could choose between sweltering and freezing. All we really wanted was a good night's sleep at the end of each day, all the massages and swimming pools etc. included in the price didn't interest us. Maybe their target market is hen parties, maybe they're past their heydey, idk, but I wasn't impressed.