Cooldiamonds Londres Review

This was my 4th purchase from Cool Diamonds, I've always found them very helpful without any pressure.. I never take my wife so I need help throughout, they are patient and provide good advice.. I really do recommend them for that special purchase.!!!
Ken Barker

Great service, excellent prices with very natural staff (far from the majority of people pushing you in the area). Would highly recommend for someone looking for engagement or bespoke rings.

I found the whole experience of dealing with cool diamonds and Michel an absolute pleasure from ordering online to collection at the hatton garden store, communication was first class any queries were dealt with in a professional manner and as for the engagement ring itself well.... exquisite we were really pleased with our purchase fully GIA certified.

These people are really really excellent. We both found the whole experience very easy and the people very helpful. We would recommend Cool Diamonds as an alternative to using retail shops. They also have an excellent policy on refunds and if you need to get your rings altered.

Plus of course very good value for your money.
We not only ended up with a far superior Diamond but paid less money.

They explain the differences in cut, clarity size etc etc and are do not push their products but ensure that you as the customer are happy with your final choice.

The customer care needs a lot to be desired. Hatton Garden has many alternatives. There are three main reasons I would not recommend Cool Diamonds:

[1] The production of the ring was late forcing me to change my plans. This was despite advertising an express service online.

[3] I booked an appointment to view diamonds but walk in customers were given as much priority as myself during my appointment.

My fiancee went down to the place to personally choose a suitable ring and
diamonds. She went down twice and choose something that she liked. She was
promised that the price would be below 2000 pounds. But when I received the
mail for payment, it was more than that. So after an exchange of emails, it
was below 2000 pounds. I was told that the ring would be ready on 10/2/2015.
They knew that I would be flying in from Singapore and landing on 10/2/2015
to collect the ring and made the rest of the payment.
When I went to Cool Diamonds on 10/2/2015, the staff there then told me that
they needed my passport to claim VAT. They knew I would be claiming VAT
before I even said a single word. When I told them I didn't know that
they needed my passport, they told me they could not do the paperwork
without my passport and that during the exchange of email, I should be have
been told of this. So I had to return back the following day as I was too
tired to return and I may not been able to make it on time.

The following day, I brought my fiancee to collect the ring. She had taken
the day off to be with me. When we arrived at the shop, my fiancee inspected
the ring and found that the diamonds were not what was promised. After
clarification, we were then told that we were given better diamonds instead.
But when we checked, we found that it was not true. They had no intentions
of informing us of the change until we my fiancee discovered the error. If
you had chosen to give something better than agreed, I am sure you would
inform your customer of this. But in this case, they never had the intention
of informing us of the change. And they claimed that they made an error
on the cut of the replaced diamonds.

After that, they told us to return in an hour time to collect the ring with
the correct diamonds mounted on it. Yet we went back nearly 2 hours to
collect the ring. They didn't call at all. By that time, we realized
what the whole thing was about. We requested that we should be given a discount
considering all the trouble we went through. Instead, we were accused of
blackmailing them. We refuse to tolerate such practices by such a company and urge all future customers to be prudent.

Fantastic service! The only place I went to in Hatton Gardens that was no pressure, or pushy sales people in any way. It helps they have young guys working there too I think, they understand you're pretty much clueless and that this is a very, very important purchase. Seem like they genuinely want to help you get the best for your budget. Not only that, their prices are pretty much the best you can find in the UK. Needless to say, my fiancee was delighted with the ring! I managed to get a 0.9ct one for the price other jewellers were charging for a 0.4-0.6! On top of that, they got it made the very next day because I was going on holiday the next day and thought that would be a good opportunity to propose - I had no idea they could do it so quick, but they did because I told them I was going away (was planning on doing the deed because all the other jewellers said they would take at least a week to get it finished). I think a lot of other placed don't stock a lot of what they're selling, but not here - what you see is the exact one you get.